Ball Auto Group

Worst customer service experience. Had a 08:30 appointment. Didn't matter since management allows more than 20+ people to make a appointment between 08:00-08:30. Was informed even with a appointment time it would still take 2+ hours for a simple oil change!!!. Why does management allow this to happen? Reflects xxxx poor leadership and policies. After being a loyal customer for over 23+ years. They have lost a customer and I would NOT recommend this place to anyone. Especially since being told "if you don't like you should go else where" which is what I did.

xxxx poor customer service. Never take your cars there. 2+ ours for a simple oil change

If you take care of your vehicle as much as I do, PLEASE PLEASE PLEASE do not bring your vehicle to Ball Honda of National City to get serviced. My A/C had stopped working and I received a letter from Honda for an extra 10 year warranty extension for the A/C condenser, cause apparently Honda made the 2018 Honda Accords with a faulty condenser. My wanna-be “Service Advisor” was Eduardo Servin and the wanna-be “Tech” was David Angulo. Eduardo called me to tell me that the issue with the A/C was the condenser and they would replace at no cost because of the extended warranty. On top of that, he said I needed tires and brakes, and needed my permission go ahead and do the brakes. We all know the dealer charges an arm and a leg for service, so I denied because I knew I could get the work done cheaper somewhere else. He called me back 15-20 minutes later saying that unfortunately I also needed a compressor for the A/C which would cost me $2,146, since apparently the compressor was not covered under the warranty. At this point, I knew I was being taken advantage of for being a woman and assuming I know nothing about cars and repairs. I told him to just finish with the condenser and I would be there with my dad or fiancé. He said he still had to charge me for the diagnostic fee, I told him it was pathetic because part of the problem WAS the condenser which had to get replaced and should be under warranty. Once I got there with my dad, he denied ever telling me I had to pay the diagnostic fee, of course because I showed up with a man. The next day, I took my car to another shop and they told me the issue was NOT the compressor, the problem was that the dealer had overcharged it. That shop charged me $199 because they had a coupon to do the diagnostic and fix. My A/C is completely fixed now. This is $199 that I shouldn’t have had to pay if the dealer wouldn’t have done a half xxx job and try to price gauge me and try to see me a compressor that I did not need. Ball Honda needs to train their techs better because they do not know what the xxxx they’re doing. Horrible customer service right from the beginning. I will never step foot at a Honda dealer EVER again, and I’ll make sure my family and friends never do also.

Classic bait and switch. I inquired about a used car that was listed. Their internet dept. immediately responded and said it was. This was 10am today. He texted me and told me to text when I was on my way. Left at 11:30am, texted him and drove 52 miles round trip for them to tell me it was already sold. It was clear from their reaction that the listing was just a scam to get folks to come down. If it's too good to be true, it's likely not true!

DO NOT buy a car from Ball Honda dealership, worst customer service ever, the sales men are crooks and liars, you will end up paying for add ons that do not exist, total disappointment, take you business elsewhere!

Please pay attention to the dealer add-ons buyer beware. This dealership is full of untrustworthy people Sam the salesman first values my trade in at 19k but when I told him Carmax offers me 26k Sam tells me to sell my car to Carmax. That is a 7k difference in trade in value where are these crooks getting their trade in values from? The Honda civic that i wanted to purchase had a MSRP for 25k the dealer add-ons took it up to 34k but I noticed that some add-ons where not even installed on the car and I notified the sales manager Miguel of this and he tried to tell me that everything is installed, then I told him the stripes are not installed, and the door protectors are not installed, Miguel then changes his mind and says ohh right those add-ons are not installed and goes to tell me that he will drop the price on the civic to 29k and to take my trade in to Carmax lol. DON'T do buissness with unethical people at Ball honda and make sure you get a service receipt of all the add-ons they are charging you for instead just alleging that they are already installed. Miguel told me Ball Honda always does buissness this way, well I will be reporting this dealership for fraud.

Please pay attention to the dealer add-ons buyer beware. This dealership is full of untrustworthy people Sam the salesman first values my trade in at 19k but when I told him Carmax offers me 26k Sam tells me to sell my car to Carmax. That is a 7k difference in trade in value where are these crooks getting their trade in values from? The Honda civic that i wanted to purchase had a MSRP for 25k the dealer add-ons took it up to 34k but I noticed that some add-ons where not even installed on the car and I notified the sales manager Miguel of this and he tried to tell me that everything is installed, then I told him the stripes are not installed, and the door protectors are not installed, Miguel then changes his mind and says ohh right those add-ons are not installed and goes to tell me that he will drop the price on the civic to 29k and to take my trade in to Carmax lol. DON'T do buissness with unethical people at Ball honda and make sure you get a service receipt of all the add-ons they are charging you for instead just alleging that they are already installed. Miguel told me Ball Honda always does buissness this way, well I will be reporting this dealership for fraud.

BUYER beware the dealer had about 7k in add-ons that are not even installed, when I informed sales manager Miguel he lied to my face and said they are installed so I went down the list of add-ons and pointed out the ones you could obviously see where not installed Miguel quickly changes his answer to ohh yeah they are not installed and proceeded to lie to me about the car and what a great deal it was. Don't get ripped off at this dealership go somewhere else.

Called about a vehicle listed on cars.com the one who answered the phone was rather rude. They also never had the vehicle listed.

I received great service and I am extremely happy with my 2022 hatchback civic and the price I paid for it.