CarLotz Chesapeake

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM

CarLotz Chesapeake Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2012

CarLotz is not your traditional dealership! With our unique consignment model, buyers save money and receive the pricing transparency they deserve. Our convenient retail stores and non-commissioned sales team ensure you shop comfortably knowing our incentives are aligned. Using our easy financing options, you can get pre-approved in seconds, and you can protect your investment with our attractive service contracts. If you have a car to trade, CarLotz gives you two options: sell it today or consign it for thousands more.

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Our vehicle prices do not include taxes, registration fees, or dealer processing fee of $599.

"The Consignment Store for Cars"

Reviews

4.9 out of 5 4.9
703 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 23, 2018

    They are friendly,honest, and helpful! The process is very quick and efficient. Tamika at Chesapeake Va is so amazing got me in a vehicle that was way... below my actual budget that I love!!! There was minor issues with vehicle they sent me to shop and paid for repairs. I would highly recommend buying from them! I would definitely repurchase a vehicle from them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for recommending our team Tabitha! We would love the opportunity to work with you again in the future as well.

  • 1.0 out of 5
    November 21, 2018

    If I could, I would give Car Lotz a 0 star review but luckily for them yelp does not offer that feature. I took my Mercedes Benz over there and met with... Wayne (sales person) he took half xxx photos of my car and made a recommendation on the price to list the car. I was initially told to leave the car there and get a copy of the payoff. I got back in contact with Car Lotz with the documentation they requested. I had to call multiple times and send multiple emails before I could get a response on when the car would be listed. I finally decided I am just going to keep the car and I went to pick it up on 11/21 only to find damage to the front end. I pointed out the damage to one of the associates and said this damage was not present when I brought the car in. Greg the manager took over and made a call to carlotz corporate office. Greg said he would take care of this and it would not be a problem. He called me back that evening to tell me its not car lotz problem that my car was damaged on their property and good luck. This entire office is incompetent and I would highly advise any prospective buyer or seller to use my experience and never go to car lotz. I now am going to the BBB, Wavy News, and my attorney to sue them for the damages and more.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • January 8, 2019

    I stepped in on a tight schedule (military life) at a pretty late time at night. I recently purchased a new vehicle and had to say goodbye to the old... car, but the trade in value offered to me was grossly below my expectations for returns. Not only was the website extremely helpful and intuitive, but the service I received was straight to the point, friendly, and formal. I was able to walk in and out in less than an hour with a comfortable feeling that my car was in the right hands. Thanks again to Bryan at Carlotz.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 25, 2018

    I'm not happy with my purchase. I bought my 2011 Audi A6 last week on Oct 15th and already having problems. First, when I was driving home from the dealer... on Oct 17th after getting the keys, the oil light came on. I found this concerning because the day before, the car passed the Virginia State Inspection so I don't know what kind of shady place they get their inspections done at because how do you miss an engine that is low on oil. I emailed Gary who sold me the car and he was very nice and told me to get my oil changed and they will pay me back. I thought my problems were done but I was wrong. The next day my wife hears a strange rattle again whenever the engine is turned off. She didn't think much of it initially but said she first heard it the day before I got the oil changed. So I looked under the hood and noticed one of the radiator cooling fans has come loose from the motor and is wobbling off balance causing the rattle. I send another email explaining the problem and get nice friendly responses However, after taking it to Firestone as they suggested and paying to get a diagnostic report, I find out today that the part will not be fixed because it's not covered by their very conveniently worded limited 30-day warranty because that part is not specifically listed on the warranty. I'm furious because this car just "passed" state inspection and they didn't find this problem either? And because “Radiator Cooling Fan Assembly” is not specifically mentioned in the warranty it's not covered? Now I'm stuck with the $700 bill which I could understand more if I was telling them this at 29th day but I just got the keys to this car 8 days ago! Own up to selling a car you knew had problems and fix it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 3, 2018

    OK Gary was yhe best because he listened to me and found exactly the words, the patience and the car I needed. I don't find more words because I don't... speak a very good english

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're happy our team was able to help Genny!

  • 5.0 out of 5
    August 30, 2018

    I was in the Chesapeake VA area for two days to get a car in preparation to move from NYC, and Tim made the experience quick, easy and hassle free. He... gave smart advice on insurance, and connected me with his local Geico insurance while I was test driving the vehicle. Everyone was so friendly, and I would recommend Carlotz for the next automobile purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for recommending our team Anthony! Our goal is to make the process of buying a vehicle as easy and enjoyable as possible. Sounds lik...e we nailed it!

  • 5.0 out of 5
    August 27, 2018

    we recently had an accident and After explaining this to Tim he worked with us to make sure my wife felt safe and comfortable in the vehicle she was purchasing.... He showed us what we wanted and was very professional and patient throughout the process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Great to hear Willie!

  • 5.0 out of 5
    August 20, 2018

    We were shopping for a vehicle after losing ours in a total loss accident. I explained how sensitive my wife was to Tim who was very patient and informative... as my wife made her decision. He helped her pick something she felt comfortable and safe in. It was a pleasure working with him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving our team the opportunity to help you and your family find the vehicle you were looking for Willie!

  • 5.0 out of 5
    August 17, 2018

    Carlotz Chesapeake team is awesome. Kevin Foley and the team were nothing less than Outstanding. Awesome Great Comfortable Warm and Friendly. Oh my 25... words is a lot.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time to share your experience with our team!

  • 5.0 out of 5
    August 16, 2018

    They aren’t shiesty, or commissioned moles who want all your money. You can tell they actually enjoy their day or atleast don’t dread coming to work. And... they all work so well together. The overall vibe was genuinely comfortable and easy going.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team is always here to help!

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