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Reviews

Average Ratings

5.0
263 lifetime reviews.
  • Easiest car buying experience ever!

    I live almost 6 hours from the dealership and basically purchased the car without test driving it first. Kellie at the Chesapeake location answere...


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    I live almost 6 hours from the dealership and basically purchased the car without test driving it first. Kellie at the Chesapeake location answered every question, even some questions I didn't realize I had, and made the experience so enjoyable. It quite literally was the easiest and least stressful car buying experience I have ever had and the entire process was done online and took about 20 minutes to seal the deal. It was a pleasure to work with her and the team at Carlotz.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience. Great people.

    Found the right car on Cars.com and it was at CarLotz in Chesapeake, VA. We had never been to a CarLotz before, and after calling to see if the c...


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    Found the right car on Cars.com and it was at CarLotz in Chesapeake, VA. We had never been to a CarLotz before, and after calling to see if the car was still available, we drove to visit and take a test drive. Great people, large inventory, and we loved the car. The purchase was easy, and in a couple of hours we were heading home in our newer car. The experience was flawless, and people were sincere and honest, and we will be back work with them for our next car. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service with a smile

    Came here looking for a Malibu they had the one i wanted this is a great car lot great people excellent service I had a request they made it happe...


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    Came here looking for a Malibu they had the one i wanted this is a great car lot great people excellent service I had a request they made it happen I am very pleased with the service and would recommend this place to everyone who wants great service and satisfaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Customer Service

    My experience here was great! All the employees including Mike greeted me kindly upon entry. Made me feel comfortable and not pressured into any...


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    My experience here was great! All the employees including Mike greeted me kindly upon entry. Made me feel comfortable and not pressured into anything. The knowledge and support from them made this process so much easier and had me set up with a vehicle in only an hour! I recommend this place to anyone seeking a great car at a great price!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • the best car sells men

    mike was the best car sell men he actual took the time out to make our car buying experience went great thanks to mike i actually feel like i bo...


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    mike was the best car sell men he actual took the time out to make our car buying experience went great thanks to mike i actually feel like i bought the best csr for my family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bobby Bolt

    Thank you for facilitating my son buying his, so far, closest to new car:) We appreciate the transparency of disclosing the CARFAX up front with ...


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    Thank you for facilitating my son buying his, so far, closest to new car:) We appreciate the transparency of disclosing the CARFAX up front with the advertising of each vehicle you have.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Smart Car Purchase

    This was the first car purchase I have experienced that was totally customer friendly, personable, and their customer service overall was fantasti...


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    This was the first car purchase I have experienced that was totally customer friendly, personable, and their customer service overall was fantastic. There were no issues and I immediately felt comfortable upon entering the parking lot. Thank you for avoiding car salesman cliches. It was a great experience. I will be a returning customer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Job

    This was a seamless, painless process... not something you can always say about customer service. Mike and Wayne were great!


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    This was a seamless, painless process... not something you can always say about customer service. Mike and Wayne were great!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding Service

    Exceptionally polite service. Extremely fast and efficient. No NON-SENSE and no pressure.


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    Exceptionally polite service. Extremely fast and efficient. No NON-SENSE and no pressure.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kelly Is freaking Awesome! So Is Mike!

    This is my second time in 2 days coming back up here to shop fro a car, unfortunately I didnt get the car I wanted on the first try due to size co...


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    This is my second time in 2 days coming back up here to shop fro a car, unfortunately I didnt get the car I wanted on the first try due to size concerns but Mike and John were especially helpful in finding me the perfect fit for my needs. Kelly explained everything perfectly for me and helped me through the entire process. Very Satisfied!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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