Bob Baker Volkswagen Subaru

(2.3) 12 reviews

Dealer on Cars.com since November 2010

Currently in stock!

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New Used Service

Today's Hours

Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 1:30 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 7:00 PM
Sun 9:00 AM - 6:00 PM
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 1:30 PM
Sun Closed

Reviews

2.3
12 lifetime reviews.
  • Very helpful!

    Very helpful, and fast process. They were able to get me test driving that night after work and let me come back the next morning to buy. They were ve

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    ry helpful and tried their best to get me the best deal possible. Would definitely recommend.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Worst Experience Ever

    Let me start by saying that my family knows the Baker family personally. We are family friends with Lisa and Hal Baker from Palm Springs. Because of

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    our family friendship we went to Bob Baker Mazda when I bought my last car. This time my boyfriend was ready to buy his next car, so of course we went to Bob Baker Subaru. When we got to the lot it was very hot, we waited outside for awhile looking at different modles and no sales associates approached us. So after waiting on the lot, we stepped inside the sales doors and had to ask if a sales person could help us, we would like to test drive a vehicle. We were told to wait outside and a sales rep would be out shortly, we went back out to the lot and waited again for a long time. While we were waiting a couple came up and started to look at cars. Mind you we had been waiting over 25 minutes now. A sales rep finally emerged outside, only to walk up to the couple who had just walked up to the lot. They told him they were just looking and that they would be back and left quit quickly. The sales rep then turned and walked away from the lot. He didn't even acknowledge us. So, I had my son run over to the sales rep before he retreated into the cool air -conditioned office. It was very hot outside for a November day. The sales rep had a very large belly, a blue hat, and white-grey hair. I believe his name was Bob, I'm not sure that was his name because I overheard him talking to the other couple, he didn't introduce himself to us. The sales rep, looking as if we had disturbed him, walked over to us finally. My boyfriend explained he was in the market for buying a new vehicle he would like to test drive two specic modles of Subarus he had been researching. He also said he was interested in purchasing a Ford Mustang and he was comparing vehicles, but he really liked Subaru. The sales rep told my boyfriend that that the vehicles he mentioned were not avaliable to test drive. What is intetesting is when when my boyfriend had walked into the office to ask for assistance we were told that that same vehicles WERE avaliable to test drive, except for one modle that had no miles on it. After our sales rep Bob denied us any test drive at all, he told us, "Why don't you go next door to Ford. Test drive the mustang there see how you like it." Literally said have a nice day sarcastically and turned back to go into the air-conditioning. My boyfriend turned to me and said I can't believe how rude he was, let's leave. I can't believe I am ready to spend $40,000 on a vehicle and just got treated like that. I said we are not leaving after that experience. We need to speak to someone. We walked back into the office and was immediatly approached by a nice sales woman. She asked us if had been helped yet. I said, well not really, and explained to her that we had just received the worst customer service experience ever at a car dealership. She gave us her card, apologized and agreed that the sales rep was rude and unprofessional. Just a note here... although Mr. Baker has been gone for a few years now, the fact that our family friendship lead me to purcahase a vehilce from the Baker family was reason enough to return to Bob Baker's family to purchase another vehicle. I cannot believe the incredibly rude treatment we received from the sales person at Bob Baker Volkswagon Subaru in Carlsbad. No, we will not return, nor will we ever return to your car lot with the hortible treatment we received from careless "Bob" when he literally treated us like he didn't give a care about us.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awnie, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory

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    . We would like the opportunity to address your concerns. Please reach out to us directly at (760) 438-2200 when you have a chance and ask for Don Elliott, our Customer Service Manager. Thank you, and we look forward to hearing from you.


  • Bob Baker Subaru

    Christy at the dealership took care of all our needs in a very professional and warm way.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    C Mcleod, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Baker Subaru! We hope you have a great day!


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Service & Repair

Service Reviews

2.3

5 lifetime reviews of the Service Department.

  • Calling maintenance

    I called three separate times to ask a question about an oil change. A girl called "Nicole" put me on hold all three times for 10 minutes each. I woul

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    d hang up and call back and she would put me on hold each time saying that she would get right back to me. I just gave up after the third time.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Naomi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to impro

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    ve. We hope you are willing to give us another chance. Please reach out to us at (760) 438-2200 and speak to either our Service Manager or Customer Service Manager. Thank you..


  • TERRIBLE SERVICE!!! NOT MUCH HELP !!!

    I have been trying to return my VW TDI Golf and ran into a whole bunch of issues with them. They seem not to care if I was a customer anymore or not.

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    I probably will never do business with them ever again. On that note, I highly recommend anyone to come here NOT to a buy a car!!!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are sorry that you had a difficult time in retuning your TDI to Volkswagen of America. Unfortunately, we at the dealership as with all the TDI cus

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    tomer have had to follow set procedures that were established by the courts. These procedures were very direct in instruction and left no gray areas. Again, we sincerely apologize and hope you will provide us an opportunity to earn your business in the future. Thank you.


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Service Pricing

    Tire Rotation

    $23

    Oil, Filter Change

    $45 and up*

    Wheel Balance

    $75

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 2010

For 30 years Bob Baker has been proudly serving San Diego County and we're just getting started! Located in Car Country Carlsbad, Bob Baker first opened its doors in 1981 as a full service dealership offering New and Certified Pre-owned VW's, Pre-Owned vehicles, vehicle maintenance, service and repairs. Bob Baker VW/Subaru has an extensive collection of genuine OEM parts in their own warehouse, as well as Collision and Paint repair all at one convenient location.

We have a professional sales staff here to make your vehicle purchase "Hassle Free". Our goal is to make sure you have a positive experience. Please let us know how we did.

"WHERE IT'S SO NICE TO BE NICE..."
Bob Baker Volkswagen Subaru
5500 Paseo Del Norte Carlsbad, CA 92008
New (760) 547-7653
Used (760) 547-7658
Service (760) 547-7890
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