Bob Baker Volkswagen Subaru

New 888-434-3801 Dealer Website
Used 888-439-9122 Email Dealer
Service 877-289-3660

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.7
Average based on 6 reviews
  • Great service, helpful staff , good selection of c

    Knowledgable staff, not pushy, highly recommend , great selections of cars.


    Show Full Review

    Knowledgable staff, not pushy, highly recommend , great selections of cars.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very helpful!

    Very helpful, and fast process. They were able to get me test driving that night after work and let me come back the next morning to buy. They wer...


    Show Full Review

    Very helpful, and fast process. They were able to get me test driving that night after work and let me come back the next morning to buy. They were very helpful and tried their best to get me the best deal possible. Would definitely recommend.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Worst Service EVER

    They screwed up virtually every aspect of my deal. The new car I tried to purchase was broken. They substituted another car, but didn't cancel pap...


    Show Full Review

    They screwed up virtually every aspect of my deal. The new car I tried to purchase was broken. They substituted another car, but didn't cancel paperwork on the first one so I've been double-billed for three months. They attached my email to other people's accounts. They failed to properly file release of liability on my trade-in car. And worse, I've had the car in the shop for repairs multiple times and they are unable to fix some basic problems. They have refused to honor appointments, and even when they fall all over themselves to tell me how they're going to "make it right this time" they don't. Took my car in this morning (with an appointment) to have them flash a computer software update. End of business day they still haven't done it. Why not? Because another customer brought in a similar car to mine and the entire service team was working on that one instead of mine! At least, that was the reason they gave me... I don't believe a word they say anymore. It took them FOUR appointments to put on the front license plate! I will never go back there -and you should avoid them like the plague.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Unresponsive Service Department

    Been having a lot of trouble with their service department. Whenever I call I get sent immediately to voicemail. I leave a message, but they never...

    Dealer Response

    Thank you for your feedback on your recent service experience with our dealership. We are looking into this matter and reviewing the case. This de...


    Show Full Review

    Been having a lot of trouble with their service department. Whenever I call I get sent immediately to voicemail. I leave a message, but they never call back. Five calls unreturned in two weeks. I finally sent an angry email to the manager, and then a salesman called me and said he would set everything up -only he didn't. The "direct line" number he gave me went right to the switchboard, and when I did finally get through to someone to set up an appointment they knew nothing about my case -what I needed, etc. Several small things wrong with the new car -which will hopefully get fixed. But a lot seems to be wrong with the service department and the way it is run. I wish they would pick up their phones instead of parading around telling everyone how fantastic their customer service is...

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback on your recent service experience with our dealership. We are looking into this matter and reviewing the case. This detail is important to us as we are constantly reviewing our processes and strive to make improvements to our customer service based on customer feedback. Additionally, for your convenience, appointments can be made on the Bob Baker Subaru Volkswagen website through the service portal.


    Hide Full Review
  • Great Buy

    I Bought A used 2011 VW GTI from them Great Car Great Price Every body at the Dealer Friendly and They wern't Pushy Got it from them for Cheaper t...


    Show Full Review

    I Bought A used 2011 VW GTI from them Great Car Great Price Every body at the Dealer Friendly and They wern't Pushy Got it from them for Cheaper than other Dealers Saved 8 grand I Diffenetly Recomend them To anyone 5 Stars

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Great Price, Friendly People

    Just bought a new Subaru Forester at a super deal. Exetremely happy with Bob Baker's service and friendly atmosphere.


    Show Full Review

    Just bought a new Subaru Forester at a super deal. Exetremely happy with Bob Baker's service and friendly atmosphere.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

    Hide Full Review