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Reviews

Average Ratings

4.3
43 lifetime reviews. Includes reviews of Ken Grody Ford from DealerRater.com
  • Service Center Was Quick and Easy

    Bob was great and kept me informed. He even texted and called me when my truck was ready. Great experience and fairly quick for an express oil cha...


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    Bob was great and kept me informed. He even texted and called me when my truck was ready. Great experience and fairly quick for an express oil change while I wait.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • very pleasant experience

    Excellent service Very efficient They keep records on my vehicle


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    Excellent service Very efficient They keep records on my vehicle

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Never again, I mean never...
    March 29, 2017

    Never again, I mean never......


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    Never again, I mean never......

    Does not recommend this dealer
    Came in for service or repair

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  • Worst experience!
    March 7, 2017

    I found the car I wanted online at their location. I didn't even have to test drive it. Walked in with a pre-approval from my credit union, but th...


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    I found the car I wanted online at their location. I didn't even have to test drive it. Walked in with a pre-approval from my credit union, but they insisted they could better. Well after a 2 hour wait they came back and said they beat the rate with Ford Motor Credit and were able to tack on all the extended service plans. I was ok as my payment was where I wanted it. Long story short, they sent the deal back to my credit union at a higher interest rate anyways. When I called, they acted like they did me a favor by sending it there telling me I wasn't approved in the first place. Why waste people's time and credit that way? Lastly, they never gave me plates and I am still waiting for them.

    Does not recommend this dealer

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  • Sold truck that died after leaving dealership
    November 28, 2016

    Bought used F150, after being assured there were no issues or recalls, the truck died after purchase 25.8 miles in a busy intersection. The truck...


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    Bought used F150, after being assured there were no issues or recalls, the truck died after purchase 25.8 miles in a busy intersection. The truck shook and stalled. We were told it was bad gas, spring/winter blend of gas and or water got into air intake after truck was washed. They would not cancel sale of truck after we expressed our concerns. Then they claimed the throttle casing was replaced and unknown to me, they delivered the unwanted truck to my home. They also refuse to send me the repair paperwork done on the truck.

    Does not recommend this dealer

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  • Got Car I wanted Even w/ Bad Credit

    I came here not expecting much or to purchase a car. They were hospitable and very friendly. Also, they were not pressuring me on the sale. The sa...


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    I came here not expecting much or to purchase a car. They were hospitable and very friendly. Also, they were not pressuring me on the sale. The salesman was very professional and worked with me and got me the car I wanted. My history credit was not as good, but they helped me get the car I wanted. Thanks to Isaac, Ian, and Ramy for a job well done.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fastest Quality Customer Service

    The BEST , fastest quality customer service!!! I came home so satisfied I had to write a review . I was shopping around many car dealerships and n...


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    The BEST , fastest quality customer service!!! I came home so satisfied I had to write a review . I was shopping around many car dealerships and no one came close to how helpful and professional these guys are. Fred Barile was absolutely wonderful and a man of his word from the get-go. He was fast and accurate and extreamly helpful in finding exactly what I wanted and doing everything it took for me to drive off in it! Toni Arceneaux in financing was also wonderful, friendly and professional. Both handled everything and took care of us, just like it should be. I am a first time buyer so it was a little tuff but they assured me they'd help me , and thats exactly what they did! Thank you! I will refer you guys always!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kevin is Outstanding

    Kevin was outstanding. I was dealing with a leg problem at the time and had difficulty getting around. He was most accommodating, adjusting schedu...


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    Kevin was outstanding. I was dealing with a leg problem at the time and had difficulty getting around. He was most accommodating, adjusting schedules when I needed to. He is an outstanding asset to Ken Grody Ford, and I have already recommended him to someone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Never New Car buying Could be Stress Free!

    My salesperson Sergie and his coworker Ryan were great to me. I never knew buying a car could be so stress-free. I really appreciate their keeping...


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    My salesperson Sergie and his coworker Ryan were great to me. I never knew buying a car could be so stress-free. I really appreciate their keeping in contact with my purchase to make sure I am 100% satisfied with my car purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Will always buy from Ken Grody Carlsbad

    I can't sing enough praises for the service, help, and friendliness we received from Robert and Josefina. I will always buy any car from them! The...


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    I can't sing enough praises for the service, help, and friendliness we received from Robert and Josefina. I will always buy any car from them! They did everything and more to make this experience the best that it could be.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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