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Reviews

Average Ratings

4.8
Average based on 39 reviews.
  • Quick and Painless!

    Fast and friendly service. Came in to buy after test driving 7 SUVs. Turns out, leasing the RX350 Sport was WAY better for my needs! Thanks to my ...


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    Fast and friendly service. Came in to buy after test driving 7 SUVs. Turns out, leasing the RX350 Sport was WAY better for my needs! Thanks to my salesman Richard S., the EXACT SUV I wanted was brought for me to see, and now lives in my garage! So happy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Smooth Buying Experience with Bob Kreger

    "Highly recommend Bob Kreger and entire team at the Carlsbad dealership. My new NX200t is beautiful. I had to wait a few weeks for the delivery bu...


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    "Highly recommend Bob Kreger and entire team at the Carlsbad dealership. My new NX200t is beautiful. I had to wait a few weeks for the delivery but Bob had found the exact vehicle that I wanted and kept me fully appraised of its delivery schedule. This Lexus dealership also handled the service on my previous car. Joe Lazar, my service representative is the best in the business."

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Warranty

    I purchased a warranty for my vehicle which was to be refunded upon expiration of the warranty in the event it was not utilized. I have waited mor...


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    I purchased a warranty for my vehicle which was to be refunded upon expiration of the warranty in the event it was not utilized. I have waited more than 3 months for the refund with not return calls from the dealership. Advancing the art of customer service...I think not.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent dealership highly recommend

    Very professional... My wife and I been a customer there since late 90's this is my 6th Lexus purchased same excellent customer service... Good jo...


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    Very professional... My wife and I been a customer there since late 90's this is my 6th Lexus purchased same excellent customer service... Good job Lexus Carlsbad

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I love my new Car!

    I can't say enough good things about this dealership. I stopped by because I saw a used 2012 Ford Focus that I've been looking for @ every other d...


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    I can't say enough good things about this dealership. I stopped by because I saw a used 2012 Ford Focus that I've been looking for @ every other dealership but never thought to check at a Lexus dealer. We walked in & met Brad (I think that's his name) he let me test drive the car, knowing that I wanted this car it wasn't hard for me to fall in love with this car. We went into the office to negotiate a price for the car, they were so professional & actually took time to listen to my wants & needs for this car. We worked with the manager, Sam, he helped me figure stuff out with power of attorney since my wife is deployed. They were so helpful & appreciative to my wife for her service. The finance manager Alan was fantastic as well. They took the time to get me a great deal on this car even though it wasn't an expensive car like they're used to selling. THANK YOU, for your kind words & all of your help! I love my new car!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceptional Service

    I just returned my lease car and got another one yesterday at Lexus Carlsbad. While I love my new RX 350, I want to comment here on the exceptiona...


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    I just returned my lease car and got another one yesterday at Lexus Carlsbad. While I love my new RX 350, I want to comment here on the exceptional customer service I received. All of the folks at this dealership are very competent, as one would hope. But the personal attention I received was outstanding. Brad, my salesman, was great. He helped me make my best choice and was very pleasant-- not at all like the stereotype. He and his mgr patiently gave me all the different options for purchasing the RX 350. I was surprised to find out I could lease a pre-owned vehicle AND get a warranty through 2020. Aisha, the finance manager made the money part of the deal easy and comfortable. And I have to say that I returned to Lexus Carlsbad to shop because of the exceptional service I get each week when I get my car washed. The folks get to know you and make you feel like part of the family-- I didn't want to give this up by buying a Mercedes around the corner. In a world where businesses can do their job, but remain distant feeling, this dealership goes above and beyond. A special shout out to Bernardo for always being so friendly-- one of the people I'd miss; and to Joe Lazar, my service writer, who is great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Friendly and Professional

    First and for most I would like to say that this group was very friendly and professional and were quick to respond. I inquired about the 2013 Kia...


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    First and for most I would like to say that this group was very friendly and professional and were quick to respond. I inquired about the 2013 Kia Optima that they had on their website was immediately was replied back. They were quick and easy to convince me to come in and check it out, keep in mind I wasn't planning to come home with an actual car that day. Walked in and was immediately greeted with a big smile by Bob Delaney. He was very professional and honest about the car and found ways that they can do to better assist us during the whole car shopping process and the good thing about the whole time we were there was, he didn't keep pushing us like other dealerships or beat around the bush, just straight to the point. Enjoyed our non car conversations as well, made our experience more comfortable and always made eye contact and responded to us by our names. Our financing part was great because we had Aisha, spoke and work with us as if we knew each other from way back! Really friendly and professional and honest! All in all we had a great experience with the whole team and we love our car! Thank you all!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service, great people, great cars

    Great place to do business, I always feel comfortable at this dealership


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    Great place to do business, I always feel comfortable at this dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great team!, for Lexus don't look any other place

    The car we got ES 300h, went back and forth between Mercedes and BMW, the comfort and Luxury beats both brands by miles. Will by one more soon! Gr...


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    The car we got ES 300h, went back and forth between Mercedes and BMW, the comfort and Luxury beats both brands by miles. Will by one more soon! Great experience easy to work with..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic salesperson and facility

    Bob Delaney did a fantastic job!! Very honest and Professional!!!


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    Bob Delaney did a fantastic job!! Very honest and Professional!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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