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Reviews

Average Ratings

4.8
647 lifetime reviews. Includes reviews of Toyota Carlsbad from DealerRater.com
  • FANTASTIC SERVICE AT TOYOTA OF CARLSBAD

    Yes Toyota of Carlsbad is the relax friendly place just like you jear on the Radio. We have two Toyota's and a Lexus that we bring to them on a re...

    Dealer Response

    Hi Richard! Thank you for trusting us with your family vehicles! We truly appreciate your loyalty and look forward to your next visit! Vanessa Cl...


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    Yes Toyota of Carlsbad is the relax friendly place just like you jear on the Radio. We have two Toyota's and a Lexus that we bring to them on a regular basis. They treat you like Royalty and always with a smile. We have been going to them for over 20 years and we even brings my son"s car to them from LA because of their fantastic service. We also find that theikr prices are very fair for the excellent work they do. Also our service reps always are helpful giving any discounts that apply on our visits. Most of tyhe time I wait for my car in their beautiful longe and enjoy a Starbucks Cofee and a pastry which nis supplied by Toyota of Carlsbad at no charge, along with a copy of the local newspaper. Or just bring you I Pad or laptop for they also have free Wfi. Finally when my car is going to be tied up for several hours, they also have a shuttle service and their drivers are very friendly as well. No I don't work for them or have stock in Toyota. Just so happy to find a place that put's my mind at ease with the repairs of all our vehicles which is very important to me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Richard! Thank you for trusting us with your family vehicles! We truly appreciate your loyalty and look forward to your next visit! Vanessa Clark Customer Relations Manager 760-496-3795 vclark@toyotacarlsbad.com


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  • Amazing
    April 22, 2017

    My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He o...


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    My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offered me a loaner car without me having to ask and he also worked with me on the cost! Many thanks Ron!

    Does recommend this dealer
    Came in for service or repair

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  • 10 K Service on my 2016 Camry
    April 14, 2017

    This is my 4th Camry in the past 12 years. Of course, I'm pleased with the reliable performance of my vehicles over the years but I'm also very sa...

    Toyota Carlsbad

    Hey, Rob! Thank you so much for your loyalty to Toyota Carlsbad! It's customers like you that put a big smile on Duff, Kevin, and Mandi's faces! ...


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    This is my 4th Camry in the past 12 years. Of course, I'm pleased with the reliable performance of my vehicles over the years but I'm also very satisfied with the scheduled service performed at the Carlsbad service center where I can depend on quality service behind the scenes but especially from my service rep Kevin Laird who is honest, trustworthy and comprehensive in his summary review of my vehicle's condition. I am fortunate that I always get a great Camry at Toyota Carlsbad from the best sales man Duff Joy backed by superlative service in Finance by Mandy Gurek and at the Carlsbad service center from Kevin Laird who makes sure all is well with my car when it is turned over to me after its service.

    Does recommend this dealer
    Came in for service or repair
    Toyota Carlsbad

    Hey, Rob! Thank you so much for your loyalty to Toyota Carlsbad! It's customers like you that put a big smile on Duff, Kevin, and Mandi's faces! Thank you for recognizing their hard work and commitment to you. Enjoy your fourth Camry!! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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  • New Tacoma
    April 10, 2017

    Everything was as it should be. I lease all of my vehicles here. I would highly recommend Toyota of Carlsbad to anyone looking for the best servic...

    Toyota Carlsbad

    Hi, there! Your recommendation is the best compliment! Thank you! We appreciate you returning to us for all of your leases. Enjoy your new Taco...


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    Everything was as it should be. I lease all of my vehicles here. I would highly recommend Toyota of Carlsbad to anyone looking for the best service in the area.

    Does recommend this dealer
    Toyota Carlsbad

    Hi, there! Your recommendation is the best compliment! Thank you! We appreciate you returning to us for all of your leases. Enjoy your new Tacoma!! Be sure to tag us in some photos so we can celebrate with you! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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  • Great service / kind people
    April 5, 2017

    Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience...

    Toyota Carlsbad

    Hi, there! Oh, man!! I'm sorry you had to come back a few times. Thank you so much for your patience and understanding. Ron certainly does not w...


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    Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. had to come back two more times - but he was fast and helpful each time and communicated the info well. The greeters at the front of the service waiting area are nice and helpful too! Love that. Overall kind and friendly experience with a bummer of an accident. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Toyota Carlsbad

    Hi, there! Oh, man!! I'm sorry you had to come back a few times. Thank you so much for your patience and understanding. Ron certainly does not want to put you out of your way. We appreciate your feedback. Thank you for sharing with us! Have a great week, this weather is great! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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  • Excellent!!!
    April 4, 2017

    Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answe...

    Toyota Carlsbad

    Hi, there! It's awesome to hear about your service visit! Thank you so much for sharing your experience with us! We appreciate you choosing Toyo...


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    Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer all my questions.

    Does recommend this dealer
    Came in for service or repair
    Toyota Carlsbad

    Hi, there! It's awesome to hear about your service visit! Thank you so much for sharing your experience with us! We appreciate you choosing Toyota Carlsbad to service your vehicle! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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  • Very satisfactory
    April 3, 2017

    John Lagudis salesman throughly answered my questions about my two target cars, Prius & Yaris, he was proactive in feature highlights + comparison...

    Toyota Carlsbad

    Hi, there! Thank you for your kind words! John has been with us a long time! He is very knowledgeable and detail oriented. So what car did you ...


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    John Lagudis salesman throughly answered my questions about my two target cars, Prius & Yaris, he was proactive in feature highlights + comparison with similar trims. Not pushy at all, respectful, and waited for us,wife and I, to reach our decision.

    Does recommend this dealer
    Toyota Carlsbad

    Hi, there! Thank you for your kind words! John has been with us a long time! He is very knowledgeable and detail oriented. So what car did you get?! Prius or Yaris!? Be sure to tag us in a photo!! We love to celebrate with our customers! Have a great week! Enjoy your new ride! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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  • Great Experience
    March 30, 2017

    I called Jose the day before and went over some options. He was very helpful and made my experience there very easy and comfortable. Thanks for al...

    Toyota Carlsbad

    Hi, there! Thank you so much for your feedback! You are most welcome! Be sure to send us in some photos of you and your new car! Thank you! Van...


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    I called Jose the day before and went over some options. He was very helpful and made my experience there very easy and comfortable. Thanks for all the help!

    Does recommend this dealer
    Toyota Carlsbad

    Hi, there! Thank you so much for your feedback! You are most welcome! Be sure to send us in some photos of you and your new car! Thank you! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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  • Billing invoice in error - could not get it corrected.
    March 29, 2017

    My invoice was in error. Duplicate billing for oil change. Many phone calls., No help. Nobody knows how to issue a credit. Phone calls not re...


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    My invoice was in error. Duplicate billing for oil change. Many phone calls., No help. Nobody knows how to issue a credit. Phone calls not returned. Service manager did not return call. Was even told to call my bank to get help for credit for oil change at Toyota ??? Worst service I have ever experienced. My old Toyota truck going some where else.

    Does not recommend this dealer
    Came in for service or repair

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  • Great help thanks to Charles
    March 28, 2017

    Charles was helpful and knowledgable. He wasn't just trying to get a sale. I greatly appreciate all his time and effort. Plus his advice and input.

    Toyota Carlsbad

    Hi, there! What a kind review, thank you!! I know Charles only had your best interest in mind. :) Thank you so much choosing Toyota Carlsbad an...


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    Charles was helpful and knowledgable. He wasn't just trying to get a sale. I greatly appreciate all his time and effort. Plus his advice and input.

    Does recommend this dealer
    Came in for service or repair
    Toyota Carlsbad

    Hi, there! What a kind review, thank you!! I know Charles only had your best interest in mind. :) Thank you so much choosing Toyota Carlsbad and leaving us a review! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795


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