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The worst customer experience I have ever had. The Manager is greedy and only cares about money. I so sad that great German company like VW with let a... horrible Salea Manager run their operations
I liked the fast they were considering how the regular process of buying a car is. They knew I was in a hurry and tried to push the process for me. Very... appreciated
I purchased '00 Jetta as a used car more than a decade ago from Cook, and ever since then it has been serviced by the talented mechanics there. The place... is always spotless, the faces familiar and very friendly. I trust Alan specifically and he always gives me the straight scoop. Janette in the payments department is friendly and thorough. Whenever I am waiting for my car, I browse the new beauties, but the get back into my clean & shiny vehicle & motor home. I've had several VWs in my life & maybe there's room for another. Good value and good engineering.
I have been a Honda owner since 1981. I've owned them all. When it came time for a new one I looked at what was being offered but nothing satisfied me.... I liked the looks and apparent utility of the Golf Sportwagen. One test drive and I was hooked. But really it was the staff at Cook VW that really made the switch so easy. Annie, Steve, Allison and all the the staff were just great people to work with. 100% professionals. No pressure. No surprises at contract time. Fair trade in value. No haggling. They knew what I was looking for and they got it for me at a great price. I test drove Honda's and VWs all over SD County and hands down this is the only dealer I'll be seeing for future purchases and service. Not familiar with VWs? Start here when thinking about buying your next car.
Just left Herman Cook this afternoon with a pre-owned Jetta 2016. Today's purchase was my third trip to Herman Cook over the past two weeks. It was a big... decision for us to purchase a VW after having been Toyota owners for so many years. I appreciate the fact that the sales team honored our need to test drive multiple cars and make multiple trips to the dealership to arrive at our decision. No one was pushy or tried to contact us with a sales pitch in the interim. We worked with both Frank and Jodi, who both demonstrated knowledge of the VW product line and honest feedback about all of the pre-owned inventory of which we were interested. I'm a neurotic shopper who asks lots of questions and who test drove seven different cars on the lot; Frank and Jodi were patient and resourceful in the process. The purchase was no-haggle. Rightly so. Look for yourself and you'll see that Herman Cook's vehicles are priced well below other dealerships in San Diego County, Orange County and San Bernardino County. The pre-owned, certified Jetta we purchased was priced at about $1500 lower than the lowest priced comparable vehicle listed elsewhere. One of the reasons we chose to purchase a VW is that we live locally in Encinitas and want to have a trustworthy/convenient place where we could take it for maintenance. We clearly found the right automotive home in this dealership.
Truly a professional team with a family owned culture that resonates across the whole process, we were so please with Jodi and his team we leased three... cars over the weekend!
I called around to local dealerships to try to find out information. The only one that was able to give me the information I needed was Bill at Herman... Cook. Very helpful and friendly!! I will diffidently bring my daughters car back for all repairs!! Very very happy with the way I was treated!! He went above and beyond helping me!
I have been a customer of this shop for over 10 years. They have consistently delivered excellent service. Because of this service, my cherished 2001 VR6... runs perfectly and still gets many compliments. This shop is a gem, and I highly recommend it.
I was so very pleased with my experience at Cook VW. They provide a very friendly and warm atmosphere. Jody Hamlisch was the nicest salesman I have ever... encountered. He worked very hard to ensure that we got exactly what we wanted and that we were completely satisfied with our purchase. Not pushy at all just very informative and patient while I asked a million questions! Hi highly recommend you visit Jody before buy anything!! I am sold 100 percent!
Hands down the best car buying experience I have ever had. They have a customer for life. No pressure from the sales department. Steve was amazing. I highly... recommend people check them out if looking for a great deal on a VW. I used to go to Mossy. Purchased 2 VW from them in the past. But thanks to their horrible GM I will never give them my business again. The funny thing is, I wasn't sure what dealers to check out and one of the technicians at Mossy VW highly recommended Herman Cook VW. And I can't thank him enough for telling me about this dealership. And Thanks to Steve and Dan at Herman Cook. You guys are the BEST!!!