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Reviews

5.0
31 lifetime reviews.
  • Mary D

    I purchased '00 Jetta as a used car more than a decade ago from Cook, and ever since then it has been serviced by the talented mechanics there. Th...


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    I purchased '00 Jetta as a used car more than a decade ago from Cook, and ever since then it has been serviced by the talented mechanics there. The place is always spotless, the faces familiar and very friendly. I trust Alan specifically and he always gives me the straight scoop. Janette in the payments department is friendly and thorough. Whenever I am waiting for my car, I browse the new beauties, but the get back into my clean & shiny vehicle & motor home. I've had several VWs in my life & maybe there's room for another. Good value and good engineering.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Smooth, Honest and Easy

    Just left Herman Cook this afternoon with a pre-owned Jetta 2016. Today's purchase was my third trip to Herman Cook over the past two weeks. It wa...


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    Just left Herman Cook this afternoon with a pre-owned Jetta 2016. Today's purchase was my third trip to Herman Cook over the past two weeks. It was a big decision for us to purchase a VW after having been Toyota owners for so many years. I appreciate the fact that the sales team honored our need to test drive multiple cars and make multiple trips to the dealership to arrive at our decision. No one was pushy or tried to contact us with a sales pitch in the interim. We worked with both Frank and Jodi, who both demonstrated knowledge of the VW product line and honest feedback about all of the pre-owned inventory of which we were interested. I'm a neurotic shopper who asks lots of questions and who test drove seven different cars on the lot; Frank and Jodi were patient and resourceful in the process. The purchase was no-haggle. Rightly so. Look for yourself and you'll see that Herman Cook's vehicles are priced well below other dealerships in San Diego County, Orange County and San Bernardino County. The pre-owned, certified Jetta we purchased was priced at about $1500 lower than the lowest priced comparable vehicle listed elsewhere. One of the reasons we chose to purchase a VW is that we live locally in Encinitas and want to have a trustworthy/convenient place where we could take it for maintenance. We clearly found the right automotive home in this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No other place to get a VW

    Truly a professional team with a family owned culture that resonates across the whole process, we were so please with Jodi and his team we leased ...


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    Truly a professional team with a family owned culture that resonates across the whole process, we were so please with Jodi and his team we leased three cars over the weekend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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