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Reviews

Average Ratings

5.0
31 lifetime reviews.
  • Mary D

    I purchased '00 Jetta as a used car more than a decade ago from Cook, and ever since then it has been serviced by the talented mechanics there. Th...


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    I purchased '00 Jetta as a used car more than a decade ago from Cook, and ever since then it has been serviced by the talented mechanics there. The place is always spotless, the faces familiar and very friendly. I trust Alan specifically and he always gives me the straight scoop. Janette in the payments department is friendly and thorough. Whenever I am waiting for my car, I browse the new beauties, but the get back into my clean & shiny vehicle & motor home. I've had several VWs in my life & maybe there's room for another. Good value and good engineering.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Smooth, Honest and Easy

    Just left Herman Cook this afternoon with a pre-owned Jetta 2016. Today's purchase was my third trip to Herman Cook over the past two weeks. It wa...


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    Just left Herman Cook this afternoon with a pre-owned Jetta 2016. Today's purchase was my third trip to Herman Cook over the past two weeks. It was a big decision for us to purchase a VW after having been Toyota owners for so many years. I appreciate the fact that the sales team honored our need to test drive multiple cars and make multiple trips to the dealership to arrive at our decision. No one was pushy or tried to contact us with a sales pitch in the interim. We worked with both Frank and Jodi, who both demonstrated knowledge of the VW product line and honest feedback about all of the pre-owned inventory of which we were interested. I'm a neurotic shopper who asks lots of questions and who test drove seven different cars on the lot; Frank and Jodi were patient and resourceful in the process. The purchase was no-haggle. Rightly so. Look for yourself and you'll see that Herman Cook's vehicles are priced well below other dealerships in San Diego County, Orange County and San Bernardino County. The pre-owned, certified Jetta we purchased was priced at about $1500 lower than the lowest priced comparable vehicle listed elsewhere. One of the reasons we chose to purchase a VW is that we live locally in Encinitas and want to have a trustworthy/convenient place where we could take it for maintenance. We clearly found the right automotive home in this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No other place to get a VW

    Truly a professional team with a family owned culture that resonates across the whole process, we were so please with Jodi and his team we leased ...


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    Truly a professional team with a family owned culture that resonates across the whole process, we were so please with Jodi and his team we leased three cars over the weekend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer service

    I called around to local dealerships to try to find out information. The only one that was able to give me the information I needed was Bill at He...


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    I called around to local dealerships to try to find out information. The only one that was able to give me the information I needed was Bill at Herman Cook. Very helpful and friendly!! I will diffidently bring my daughters car back for all repairs!! Very very happy with the way I was treated!! He went above and beyond helping me!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Oceanside Resident

    I have been a customer of this shop for over 10 years. They have consistently delivered excellent service. Because of this service, my cherished 2...


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    I have been a customer of this shop for over 10 years. They have consistently delivered excellent service. Because of this service, my cherished 2001 VR6 runs perfectly and still gets many compliments. This shop is a gem, and I highly recommend it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience at Herman Cook VW

    I was so very pleased with my experience at Cook VW. They provide a very friendly and warm atmosphere. Jody Hamlisch was the nicest salesman I h...


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    I was so very pleased with my experience at Cook VW. They provide a very friendly and warm atmosphere. Jody Hamlisch was the nicest salesman I have ever encountered. He worked very hard to ensure that we got exactly what we wanted and that we were completely satisfied with our purchase. Not pushy at all just very informative and patient while I asked a million questions! Hi highly recommend you visit Jody before buy anything!! I am sold 100 percent!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience at H. Cook VW. Steve was GREAT!!

    Hands down the best car buying experience I have ever had. They have a customer for life. No pressure from the sales department. Steve was amazing...


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    Hands down the best car buying experience I have ever had. They have a customer for life. No pressure from the sales department. Steve was amazing. I highly recommend people check them out if looking for a great deal on a VW. I used to go to Mossy. Purchased 2 VW from them in the past. But thanks to their horrible GM I will never give them my business again. The funny thing is, I wasn't sure what dealers to check out and one of the technicians at Mossy VW highly recommended Herman Cook VW. And I can't thank him enough for telling me about this dealership. And Thanks to Steve and Dan at Herman Cook. You guys are the BEST!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Always the best service!

    May I just say what a very real pleasure it is to deal with Herman Cook Volkswagen's Service Dept. My recent visit was no exception to the many ma...


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    May I just say what a very real pleasure it is to deal with Herman Cook Volkswagen's Service Dept. My recent visit was no exception to the many many visits to this fine establishment over a lot of years and with several cars - all bought from Cook Volks. I've never had a bad service experience at Cook in all those years. Whatever the problem, if there was one, it always got resolved and explained to my satisfaction, and at a reasonable cost with no evidence of overcharging or piling on of unnecessary costs. And that's why I return to purchase again and again from Herman Cook.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Top Notch Service

    This dealerships service department provides top notch service. Dave in service always puts in the extra effort to make sure all my needs are take...


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    This dealerships service department provides top notch service. Dave in service always puts in the extra effort to make sure all my needs are taken care of. I would not take my Passat anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • I drove from Orange County to Herman Cook

    I still can't get over how easy and pleasant my experience was at Herman Cook VW. I knew I wanted a Volkswagen, and when I stumbled upon a lightly...


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    I still can't get over how easy and pleasant my experience was at Herman Cook VW. I knew I wanted a Volkswagen, and when I stumbled upon a lightly used 2015 Passat on their website I knew I had to have it. Unfortunately I live in Orange County and I knew I wouldn't be able to make it down to Encinitas for a couple days, but Steve Walsh was very accommodating. He called me in a timely matter after I stressed my interest in the car via their website, and explained to me that he legally couldn't hold the car for me. However, he informed that no one else had scheduled a test drive for the car before I planned to visit, and that I should be fine. While my mom was the one to initially test drive the car and start the paperwork, she explained her experience as no other. Salesmen didn't hunt her down the minute she arrived on the lot, and the buying process was easy. No haggle, so the price online was exactly what we got. Which was MORE than fine because it already felt like a complete steal!!! I arrived the next day to sign all of my papers (which maybe took 30 minutes & Allison was a total sweetheart), and then got a quick run down of the car and all its features. Needless to say, I don't regret my decision to drive 75 miles to buy this car. Great people and great deal. This was maybe my 5th Volkswagen dealership I had visited and it was by far the greatest experience. It felt like I was dealing with genuine people who actually wanted to give me the best deal possible. Also, they have the cutest kitties!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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