Mercedes-Benz of Escondido

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
62 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 18, 2018

    Very unprofessional dealership . I emailed about a car online late Tuesday the salesman responded immediately , after getting all the information I requested(... all maintenance-related ) I agree to purchase the car Friday morning at around 10:00 am then gave the salesman all of my credit union information to close the deal , after speaking with my credit union the dealership insisted that I write a check for the full amount to hold until the Credit Union check arrived . when I said no this is funded through the credit union they sold the ca . I can see this happening on a $60,000 car but not a $6,500 used ML500. I have left messages for the sales manager , Finance manager and general manager and none have returned my calls going on a week . I was buying this car just to make sure I like the ML series before buying an ML63 to replace my BMW X5 4.6is . I would stay away from this dealership .

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 30, 2018

    Brought in my Mercedes Benz 250 e all electric car for it's A Service , the representative Brian Howe expedited the service by being prepared, excellent... job

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 25, 2012

    I live in Tustin, CA (Orange County) and I have bought over 5 cars from Mercedez Benz of Escondido. Each experience made me feel that I was supported in... getting the right car and the right deal. The reasons that I make the drive include the expert sales team who take a no pressure approach and are committed to ensuring that you find the right vehicle for you and/or your family. They work with you to ensure that you have the best financing options, and once a customer, you can count on continued 1st class treatment. You know that you are working with honest, good people. The leadership team there has over 25 years of experience with Mercedes Benz which is evident and it makes me feel very confident in my purchases. The Service Team is also excellent, paid attention to detail and always returns the car clean and complete. Thank you MB of Escondido, see you again next year for my new vehicle!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are more than happy that we could provide you with a wonderful car-buying experience. If there is anything we can do to further your satisfaction, ...please let us know.

  • 1.0 out of 5
    August 14, 2018

    It all started with mitchell shane then finally got in touch with owner. His words where his staff is not that familiar with out of state deals. I said... there is so much more to this. I could tell i would be wasting my time explaining the facts and hope my car would start its way to nm but i doubt it. Who knows if i will ever see my car losing hope spoke to lawyer today. This dealership mb of Escondido, ca needs to be reported to the founders of mb. What they did was so dehumanizing and disrespectful to a woman. I am so unhappy having dealt with them for my first benz purchase. I love the car so i put up with the lies yelling and disrespectful behavior. This should be a happy and good feeling but they did everything in their power to make this purchase almost impossible. I backout of the deal because i couldn't take it anymore. but the next day i fought tooth and comb for that car. I knew what they where doing was unethical and possibly discriminatory. I have a fully paid for car which i was told is still on their lot. We are going over 2 weeks and i still do not have my paid in full car. I know they are doing this purposely. I have spoken to other dealerships and this is unheard of. Sandra Segura

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 18, 2018

    Last year, I accompanied my mother to Mercedes Benz of Escondido when she leased her GLS 450 from Dan Casey. I witnessed the whole positive car experience... and knew this was the dealership I would go to once my previous lease came to an end. Last week, I gave Dan Casey a call and told him what I was looking for in my next lease. I set up a time and date to go to the dealership in order to save time in the whole process. When I arrived at the dealership. Dan had 2 cars lined up at the lot for me to test drive and decide which of the two I liked best. He ran numbers for both before I decided. He did such a good job picking cars that I would like, I was so happy! Overall, the staff was very friendly. Other salesmen greeted me and I was continuously offered a beverage. I could also tell everyone got along very well and worked together as a team. I was at Mercedes Benz of Escondido for only 3 hours, which was the quickest experience car lease I’ve ever had. I will recommend the dealership to my friends and family who are interested in buying/leasing a Mercedes Benz.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Nikki for the kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for y...our business and look forward to your next visit!

  • 5.0 out of 5
    June 5, 2018

    Wonderful support. Great positive attitude. Raymond and Ramon were excellent. They helped me determine the problem. Sat down with me and explained... my options. I did not feel pressured to decide on the course of action. But at the end of the day I choice Esco Mercedes and it was the RIGHT choice. Fast friendly and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next ...visit!

  • 5.0 out of 5
    June 5, 2018

    The experience was really wonderful! Quick and easy, and the employees were fantastic. Great car selection new and used. Love my new used car, looks brand... new. Went to a few dealer that day and Mercedes-Benz Escondido was the best!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    May 26, 2018

    Mr. Ramon Ventura was very accommodating in having the 4 recalls done in one appointment. Even though I didn’t get my car the same day, I was informed... promptly. He was very nice, friendly and very professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Menchie for the kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and lo...ok forward to your next visit!

  • 5.0 out of 5
    May 24, 2018

    Ramon took good care of me and my vehicle, and I truly am grateful for everything they did. Service was excellent and I will continue to service my vehicle... here as long as I have it!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Ayo! We look forward to providing you with another great service experience!

  • 5.0 out of 5
    May 23, 2018

    Excellent people especially our salesman who was very helpful, courteous and knowledgeable. He made it easy to go through the whole negotiation process... interfacing with me and the manager.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Larry for the kind words! We thank you for your business and look forward to your next visit!

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