Mercedes-Benz of Escondido

Reviews

Average Ratings

3.5
18 lifetime reviews.
  • Value, Luxury, Customer Service & Worth the Drive

    I live in Tustin, CA (Orange County) and I have bought over 5 cars from Mercedez Benz of Escondido. Each experience made me feel that I was suppor...

    Dealer Response

    We are more than happy that we could provide you with a wonderful car-buying experience. If there is anything we can do to further your satisfacti...


    Show Full Review

    I live in Tustin, CA (Orange County) and I have bought over 5 cars from Mercedez Benz of Escondido. Each experience made me feel that I was supported in getting the right car and the right deal. The reasons that I make the drive include the expert sales team who take a no pressure approach and are committed to ensuring that you find the right vehicle for you and/or your family. They work with you to ensure that you have the best financing options, and once a customer, you can count on continued 1st class treatment. You know that you are working with honest, good people. The leadership team there has over 25 years of experience with Mercedes Benz which is evident and it makes me feel very confident in my purchases. The Service Team is also excellent, paid attention to detail and always returns the car clean and complete. Thank you MB of Escondido, see you again next year for my new vehicle!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are more than happy that we could provide you with a wonderful car-buying experience. If there is anything we can do to further your satisfaction, please let us know.


    Hide Full Review
  • Sales man has a negative feed after sale

    I traded in car from this dealer last week. Sales man forgot to give me my old plate. So I asked him send it for me and He said yes. But I don't...

    Dealer Response

    Thank you for bringing this to my attention. I apologize the lack of communication about your plates. We would like an opportunity to fix this and...


    Show Full Review

    I traded in car from this dealer last week. Sales man forgot to give me my old plate. So I asked him send it for me and He said yes. But I don't get it yet. I text to him so many times. He just text back as follows " I'm gonna check tomorrow". I tried to make a call to him but He never answered. I can't understand his behavier after sales. That's just sales car! I'll never buy car from this dealer again and recommend to friends.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize the lack of communication about your plates. We would like an opportunity to fix this and to discuss this, please contact Brenda Jimenez and Robin Reinhard at (760) 745-5000.


    Hide Full Review
  • Overall, professional and helpful.

    Overall, professional and helpful, even though the car I was interested was sold before I was able to get there. Randy, the internet manager took ...

    Dealer Response

    Robert, thank you for your kind words. It's good to hear that Randy reached you in time and that we could still try to earn your business.


    Show Full Review

    Overall, professional and helpful, even though the car I was interested was sold before I was able to get there. Randy, the internet manager took the trouble to call me ahead of time to inform me so I wouldn't waste the trip. I stopped by since i was in the area anyway, and they did their best to find me something else.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for your kind words. It's good to hear that Randy reached you in time and that we could still try to earn your business.


    Hide Full Review
  • Best. Service. Ever.

    6 STARS! The best service I have ever received! I've been lucky to own many of the world's best automobiles, including Aston Martins, Lamborghini...

    Dealer Response

    Hello, Thank you so much for your review and kind words. We're pleased with the excellent service you received from our staff. Please come back a...


    Show Full Review

    6 STARS! The best service I have ever received! I've been lucky to own many of the world's best automobiles, including Aston Martins, Lamborghinis, Porsches, etc. -- I thus have had lots of experience with good (and not so good) service. MB of Escondido's service division went above and beyond for my "classic" 2003 S55, and I was visiting from out of state! The vehicle hadn't been starting right for a few months. Mercedes service centers in Las Vegas couldn't diagnose the problem, and neither could private mechanics. Then, during an out-of-town trip to San Diego, the car simply wouldn't start one morning. MB of San Diego flat out refused to see the vehicle, claiming they were packed and I was from out of town. MB of Escondido, however, understood my predicament and asked me to bring the car to them, which I did (it finally started, and I drove it straight there). The following is a list of the fantastic service I received: 1. Their customer service rep at first advised that I try a MB dealership closer to my hotel, to avoid inconvenience driving to Escondido. They were willing to sacrifice revenue for my convenience. 2. I saw a service rep (Adolfo) within 10 minutes of rolling in. 3. They promised they would try to remedy whatever the problem was by the next morning as I had to return to Las Vegas. 4. I received a loaner vehicle immediately, without asking. 5. The same afternoon I received an update -- a diagnosis was made (!), but the part wasn't going to be shipped on time. To get back home, they allowed me to take their loaner vehicle -- all the way to Nevada. 6. When I received the bill (electronically on my smartphone), the invoice was significantly lower in amount than expected. 7. They found another issue with my steering column which they fixed at no charge. 8. Adolfo then drove my vehicle all the way to Las Vegas to deliver it to me personally (a five hour drive), and pick up the loaner. 9. They knew I might never see them again. I was not a resident of San Diego, yet they went over and beyond in service. Blown away. I plan on visiting them again, and quite possibly using them for future purchases.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you so much for your review and kind words. We're pleased with the excellent service you received from our staff. Please come back and see us again!


    Hide Full Review
  • Customer service

    Absolutely awful customer service! I cannot stress enough to NEVER have your vehicle serviced here. With each service appointment, I am more disap...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your service visit was unpleasant. I would like an opportunity to fix this and to ea...


    Show Full Review

    Absolutely awful customer service! I cannot stress enough to NEVER have your vehicle serviced here. With each service appointment, I am more disappointed with each visit. Yesterday, I had an appointment at 9:20 to pick up a loaner vehicle while having my car serviced. I was instructed to wait in my car for my service rep or wait in the lounge. I waited in the lounge for 15 minutes and proceeded to ask how much longer. The chatty staff at the front desk told me my service rep was with another client and it shouldn't be much longer. After waiting longer, I asked for a second time and got the same response. After 28 minutes of waiting, I decided it was best to leave and never return here again! I stormed out in complete frustration. How does one wait for almost a half hour with an appointment?! How long would I have waited there before someone actually decided to talk to me?! In addition to the huge wait time, each time I call to make a service appointment, I can never understand the girl who answers the phone to make the service appointments! Her English is extremely difficult to understand, which adds to the frustration. Never again! Run away! Because of this service department, I will be returning to Lexus for my next car purchase.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that your service visit was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at 760-233-3137. I look forward to speaking with you. Doug Gilbert Service Director


    Hide Full Review
  • Reguarding your outstanding employees

    I would like to take this opportunity to commend Amanda and Dawn. Amanda did a very good service when I bought my ML 350 on July 20, 2015. From te...

    Dealer Response

    Thank you for taking the time to share your experience! We are thrilled to hear that Dawn and Amanda did a great job!


    Show Full Review

    I would like to take this opportunity to commend Amanda and Dawn. Amanda did a very good service when I bought my ML 350 on July 20, 2015. From test driving through all the features of the car, she generally explained how good Mercedes-Benz is. Amanda was very professional and courteous. In regard to Dawn, my husband and I came by to pick up the license plate. Dawn was there and explained fully all the electronic features of the car that my husband and I needed to know. Dawn was very attentive and responded with a smile while she was walking us through all the electronic features of the car. Her attention to detail and knowledge are highly appreciated. Mercedes-Benz of Escondido is very fortunate to have Amanda and Dawn as staff members. Kudos to both of them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience! We are thrilled to hear that Dawn and Amanda did a great job!


    Hide Full Review
  • Incredible Experience

    We showed up early Sunday morning August 2nd and were graciously greeted by Cheryl Brown. We were interested in leasing; we had a trade in with us...

    Dealer Response

    Thank you for your business, and for your kind words about Cheryl! We appreciate your kind words and we hope you LOVE your new CLA!


    Show Full Review

    We showed up early Sunday morning August 2nd and were graciously greeted by Cheryl Brown. We were interested in leasing; we had a trade in with us but didn't need to buy or make a decision that day. Cheryl was helpful, knowledgeable, understanding, fun, professional, and most importantly never pushy at any time during the car buying process. Cheryl took amazing care of us; we felt as if she was a partner in helping us decide which model and option package would be best. We decided on a CLA 250 and couldn't be happier. The sales manager was also very helpful and understanding and worked tirelessly to get a deal done for us that matched our needs and budget. He was flexible and supportive, never pushy, even though I was a bit of a pain in the behind with rate, trade $$, and option inclusions. We got what we wanted at a price that worked for us. This was the most enjoyable car buying experience (if that's even possible) that I can remember in my 35+ years of purchasing cars. I will be purchasing my next car from Cheryl and MB of Escondido, and highly recommend that anyone else seeking a new or used Mercedes do the same. You'll be glad you did. Make sure to ask for Cheryl and tell her Michael and Jennifer recommended her!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business, and for your kind words about Cheryl! We appreciate your kind words and we hope you LOVE your new CLA!


    Hide Full Review
  • Great Experience

    I have been buying new Mercedes Benz cars from Escondido motors for over 25 years, and is because of Pam Lanier, a very knowledgeable, professiona...

    Dealer Response

    Thank you for your feedback, it's good to hear that Pam did a great job. We appreciate your business, and we hope you LOVE your AMG GT!


    Show Full Review

    I have been buying new Mercedes Benz cars from Escondido motors for over 25 years, and is because of Pam Lanier, a very knowledgeable, professional sales person. Pam will work for you and explain the many options of cars, and its respective pros, she knows these cars profoundly and will guide you through the process. She will get you the best deal everytime, even with "hot cars" like the new GTs that I acquired yesterday. I fully recomend Pam Lanier and Escondido Motorstor any buyer, knowledgeable or not, Pam's advice and negotiationg skills are like gold, you can trust her every time!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, it's good to hear that Pam did a great job. We appreciate your business, and we hope you LOVE your AMG GT!


    Hide Full Review
  • Unresponsive dealer

    I initiated contact through cars.com to start the buying process. After a couple of days with no response, I contacted them myself. I explained my...

    Dealer Response

    Vincent, we are very sorry for not providing you with a satisfactory experience. If there is ever anything we can assist you with in the future, p...


    Show Full Review

    I initiated contact through cars.com to start the buying process. After a couple of days with no response, I contacted them myself. I explained my interest and the terms which I was seeking, and was met with an "I think that can work, we'll get back to you." I never heard back and after a few more emails to them I gave up. Never a response. I'm quite displeased as I was very interested in the vehicle and was offering up reasonable terms.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Vincent, we are very sorry for not providing you with a satisfactory experience. If there is ever anything we can assist you with in the future, please let us know.


    Hide Full Review
  • Best Experience So Far........

    This is the best experience for far in going to Mercedes Benz dealer in Escondido. It was very pleasant and no pressure approach to your client wo...

    Dealer Response

    Thank you for sharing your experience. We are pleased to hear you had a great time purchasing your new car. We hope to continue earning your busin...


    Show Full Review

    This is the best experience for far in going to Mercedes Benz dealer in Escondido. It was very pleasant and no pressure approach to your client worked best for me. They gave me all the information I asked for and any other information they thing would help me make my decision. There was no hint of pressure to buy a car in my whole one hour experience. We test drove the car and they were very cool in explaining all the features. I left with all the information and very positive experience that I will not hesitate to call them back or go back to them to buy a car. I highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience. We are pleased to hear you had a great time purchasing your new car. We hope to continue earning your business and customer satisfaction. If there is anything else we can do to further your satisfaction, please let us know.


    Hide Full Review