Jack Powell Chrysler Jeep Dodge RAM

Reviews

1.5 out of 5 1.5
126 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 27, 2018

    I took a test drive, zero'ed on the model I want, for the price I was comfortable. we agreed on the model/price post which they took all my financial... information (SSN, outstanding mortgage, how much I earn etc). They took the car for prep work (/detailing) and made me wait for 2 hours. Now after whole 3 hours of deal-making, they realized that they could not honor the price we agreed upon before. Brian (I guess the manager of this unprofessional team) came to me and said in an adamant tone, it was a SMALL MISTAKE from their end and they will not sell the car for the price they agreed. And guess what, they even shred my paperwork even before asking me (I seriously fear about my SSN information)

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 5, 2018

    I went to Jack Powell Crysler Dodge Jeep on August 04, 2018 to look at a used Dodge caravan for my family. I was set on this purchase contingent upon the... purchase/financed price. I agreed to an amount that I would finance and I am thankful for that help. However, I got a pre approval from Capital One Auto Navigator, and these are legit and confirmed upon the results. I SPECIFICALLY mentioned noth on the phone and twice in person that I DO NOT want my credit pulled by any other bank but CAPITAL ONE ALONE. I proceeded to make this VERY VERY clear once at the dealer, with a response of "of course, you got it". Once they pulled my credit, I was alerted via email at that very moment. Capital One it was. Ok, great! Next, I get 3 more notifications that .y credit got pulled by OTHER BANKS!!! I got very frustrated with them and they proceeded to tell me that it wasnt communicated to them, and that these credit pulls were "soft pulls" which CLEARLY is a lie. This man doesnt know how much I know about car purchasing. It was a "dumb question" just to see how much I could really trust this dealer. So now, I have 5 hard inquiries on my report instead of a pull form what I SPECIFICALLY requested. We have the car we want, but something will need to be done to satisfy my rage about what they did behind my back. All they care about are CREDIT APPLICATIONS because it makes them look good. This is UNACCEPTABLE!! CUSTOMERS, DONT BE FOOLED!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 4, 2013

    This was the best car buying experience I’ve ever had. Rich Greene made my online purchase fast and easy. The Video he emailed is great. I got the car... I wanted without a lot of the back forth haggling. If you're buying online Rich is the guy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?
  • 5.0 out of 5
    September 15, 2016

    They went above and beyond to get me at the payment I was comfortable with and into the car I had my heart set on. Doug knew the car inside and out and... was super knowledge. He didn't give any uncomfortable high pressure sales pitch either. Ash came in later on in the deal and helped negotiate to the payment I was comfortable with. The process was seamless and I felt like family by the time I left. I definitely recommend this business to anyone looking to get into a jeep. Great prices and selection. Thank you Doug and Ash - I'm a very happy lady!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    July 25, 2016

    Great customer service but they did not wash my vehicle before returning it to me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 25, 2016

    With such great service there's No wonder why there's always a Wait but I don't mind waiting when I know that the end result is done right & honest.

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 19, 2016

    My buying experience was simply amazing, and stress free! I'm a very choosy guy, and found the exact car I was looking for at Jack Powell Chrysler Jeep... Dodge. Ms. Oprah treated me with great respect during the whole process of my purchase. My Red 2010 Jaguar XF Premium is everything I wanted in a Jag, color, etc. Thank You Jack Powell Chrysler, and especially Ms. Oprah.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 25, 2016

    Great service center and advisors! My vehicle was completed quickly and accurately!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2016

    Great attention and follow up by sales person Oprah. Look her up if buying a car from Jack Powell. She was great..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2016

    I would have to say the Jack Powell provided me with the best service I've had since I bought my first car in 1968. Knowledgeable, efficient, friendly,... and professional. Great group of people that I trust. Nice job to the entire team!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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