Reviews

Average Ratings

4.7
532 lifetime reviews. Includes reviews of Lexus of Rockville from DealerRater.com
  • Fantastic car buying experience!

    Our sales rep (Ashley) was very aware of our specific wants, and found us the exact used car we were looking for. She was knowledgeable, friendly ...


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    Our sales rep (Ashley) was very aware of our specific wants, and found us the exact used car we were looking for. She was knowledgeable, friendly and helpful...and was diligent about finding us a car without being pushy. It was the best car buying experience we have ever had, and our first time buying a used car. Everyone at the dealership was friendly and easy to work with, and we got a great deal. I would DEFINITELY go back and would recommend this dealership (and Ashley) to others!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sales guy was amazing, finance lady was beyond rude
    November 12, 2017

    I brought my in-laws here this morning to purchase a pre-owned RX350. Mike Farzam was easy to work with and seemed very genuine. Can't say enough ...


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    I brought my in-laws here this morning to purchase a pre-owned RX350. Mike Farzam was easy to work with and seemed very genuine. Can't say enough good things about him, he gets a 5. After working out a deal, we were sent to Amal Adnan in Finance. This is where our problem started and she gets a 1. My father-in-law asked a question about the charge for temp tags. I didn't hear her answer so I asked again, "what's the charge for again". Her response in a loud, sarcastic tone was "I've already answered this question, it's for the temp tags!" When you're dealing with customers buying a coffee, no less a $34k car, you don't need to be rude and sarcastic. I could have asked that question 10 times and she should have been patient and responded nicely. I won't allow someone to talk to me like that so I told her she was being rude and I could tell by her tone. She tried to play innocent and deny it. She was patronizing me like I'm an idiot. I asked her why she was being a smartass. She got up, came up to me and started yelling like a madman, asking me who I was. Well, I'm the customer who pays your salary. That's who I am. I left the office and returned to my car so my in-laws could complete the deal. If it were any other place, I would not have kept my cool like that. Perhaps the dealership should teach their associates to be patient with customers, even it means answering the same question over and over. She definitely needs to learn customer service and may benefit from a class in anger management. Based on this interaction, I definitely would not recommend anyone to purchase a vehicle here.

    Does not recommend this dealer

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  • Excellent team at Lexus of Rockville

    the sales, technical and management team is superior. I also want to give Joe Harris - my service person and big thank you for years of excellent ...


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    the sales, technical and management team is superior. I also want to give Joe Harris - my service person and big thank you for years of excellent support for now my 5th RX 350.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car Maintenance

    I usually have an excellent experience at the Lexus dealer in Rockville. No problems getting an appointment. Able to get a loaner or a ride to my ...


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    I usually have an excellent experience at the Lexus dealer in Rockville. No problems getting an appointment. Able to get a loaner or a ride to my office. Car repairs are on the spot. Yesterday was a little problematic in trying to pick up my car. I could not get a loaner (but they were up front about that at the beginning. No big deal).I got a ride to work. However to get a ride back was difficult. I called twice and did not get a return call. Eventually someone gave me a ride over there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lexus of Rockville

    Always pleased. Jose Miranda is a very accommodating service rep.

    Dealer Response

    Pamela Jacobs, thank you so much for the positive review! Your feedback and continued support means a lot to us at Lexus of Rockville. We'll be su...


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    Always pleased. Jose Miranda is a very accommodating service rep.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Pamela Jacobs, thank you so much for the positive review! Your feedback and continued support means a lot to us at Lexus of Rockville. We'll be sure to encourage Jose to keep up the good work. Have a wonderful day, and feel free to stop by anytime!


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  • Lexus Of Rockville, MD

    I have had an excellent experience with this dealership throughout the last decade.

    Dealer Response

    Mohammad Shadman Valavi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Rockville. We hope...


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    I have had an excellent experience with this dealership throughout the last decade.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mohammad Shadman Valavi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Rockville. We hope we can continue to bring you back for another decade! What a special relationship we have, and we will do our absolute best to keep that! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!


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  • Top of the line service at Lexus of Rockville

    Justin Furstenberg is our regular Service Advisor, and he is the best ! He is very polite,respectful,skilled and actually takes the time to 'liste...

    Dealer Response

    Diane Kline, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest,...


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    Justin Furstenberg is our regular Service Advisor, and he is the best ! He is very polite,respectful,skilled and actually takes the time to 'listen' to our concerns. The work is always done expertly and on time. We are are very satisfied !

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Diane Kline, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!


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  • 2015 Evoque Purchase

    Negotiated a good deal for my 2015 Evoque. The dealership?s presentation of the car is what really sold me. It was detailed and looking almost new...

    Dealer Response

    Hi Richard Kater, thank you for taking the time to leave a review for us at Lexus of Rockville. We're happy we could meet your expectations! Thank...


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    Negotiated a good deal for my 2015 Evoque. The dealership?s presentation of the car is what really sold me. It was detailed and looking almost new. I also received a very fair price for my trade. That?s what made the deal happen for me. The buying process was smooth and quick.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Richard Kater, thank you for taking the time to leave a review for us at Lexus of Rockville. We're happy we could meet your expectations! Thank you, and have a fantastic day!


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  • Best Dealership i've ever been to
    November 2, 2017

    We have landed into lexus of Rockville after going to several lexus location.... we liked cars on the other locations but weren't satisfied someho...


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    We have landed into lexus of Rockville after going to several lexus location.... we liked cars on the other locations but weren't satisfied somehow.... but as soon as we entered into the Lexus of Rockville we knew we'll walk out with a new car in hand... Kudos to Leo and Jessie for the best customer satisfaction service and working out with all of our needs and requirements... i will def encourage everyone to go visit them of you are in a market to buy a new lexus or pre-owned car.... i bet you will never regret it... :))

    Does recommend this dealer

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  • Outstanding

    I was completely satisfied during the entire process

    Dealer Response

    Thomas Bythewood, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Rockville!


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    I was completely satisfied during the entire process

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thomas Bythewood, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Rockville!


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