Lou Fusz Alfa Romeo and Fiat of Metro East

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
108 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 9, 2019

    I got a random phone call telling me happy anniversary on the purchase of my car 2016 . Then asked if I was ready to trade in ? I wasn't planning on trading... but the payment stayed the same for a newer better car so of course it was great!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 7, 2019

    The service was great and recommendations were made for other things that I Will need to get done in the future. I appreciate that I wasn't pressured to... get these things done now.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 4, 2019

    It appreciated that appointments were flexible. The service department provided a very comprehensive overview. I love my older Fiat and they took the time... and gave the attention that addressed all my concerns.

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    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    February 4, 2019

    Sadly, this vehicle continues to have recalls as well as other issues that are never truly addressed. Each time I bring up and issue, I"m told, "that's... just how Alfa Romeos are". When I turn on the heat, the windows fog up. When I turn on the defrost, the air is cool not hot. According to the technician, I need to keep the heat on "auto" versus setting the heat on a particular temperature. The problem with this advice, is that when the heat is on "auto" you can't control where the heat goes or the temperature. So after picking up my car, I followed this advise, which resulted in me driving the 50+ miles home with feet that were uncomfortably hot while my upper body did not warm - unless I took the heat off auto and adjusted the temperature and vents that were used. I had concerns about my brakes squeaking, whether or not that was attributed to the recall, I have no idea because what I was told was that the technician could not recreate the issue. Odd since I heard the squeaking when I brought the car to the dealer and others questioned the squeaking when they were in the car the day before. Also odd that my tire pressure light continues to come on. Regardless of the temperature - per the dealer, that's typical for Alfas when the temperature changes. Seems like every issue is typical for Alfas - so either the car is crap or the technicians are incompetent - no idea which one or if both are correct.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 31, 2019

    Easy to make the appointment, dropped off vehicle, and service was timely. No hassle, no fuss and easy to work with the dealer. walked me through the finish... report and off I went.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 27, 2019

    I gave this rating because you all got me a car when no one else would you all helped me, you all are truly Amazing

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 25, 2019

    The process was explained thoroughly from beginning to end. Service was attentive and there were complimentary refreshments in the lounge as well! I Highly... recommend!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 20, 2019

    Was treated very well i would recommend this. Dealership to anyone .the truck i bought was priced well i wished i could of got more for my trade in

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 17, 2019

    No issues with purchasing my vehicle and transferring the insurance. Great customer service and very professional. The dealership also offered great deals... to help with my purchase

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 16, 2019

    An oil change and tire rotation took less than an hour. Nice area to wait and cool AR's to look at in the lot.

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    Came in for service or repair
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