Spirit Chrysler Dodge Jeep RAM

Reviews

5.0 out of 5 5.0
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 6, 2017

    We went in there after we saw a van online. We left there the first time with nothing. Got a call back from them with a better price. Went it and purchased... the van. Super friendly and honest!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 11, 2017

    This is the best place to go in the area if you are looking for a new vehicle. I was very happy with the customer service from the minute I walked on... the lot till the process was done and I was on my way in a new Compass. Thank you to MAC and the whole Spirit Family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • January 8, 2016

    I walking in looking for a car with great pricing and walked out with a Dodge Journey. I worked with a young man who lead me to the car I bought. Totally... would recommend searching for a car here. They try to find the car that suites you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 17, 2016

    Their service team helped me understand what i needed for service. Oh and they fixed a bad bulb for free too.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 17, 2016

    This place is great. I was so impressed. I am always hesitant to get any car service done but these people treat you like family. It's nice to be able... to get a thorough clean after the service too. Loving my car right now thanks to them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    April 26, 2016

    I just bought a 2nd car from this dealer. Although not a local dealer to my house, they had the exact Challenger I was looking for. I noticed the car was... in transit listed on cars.com and gave them a call. I spoke to a few people at the dealership and came to agreement on price over the phone. I scheduled an appointment to pick up the car on a Saturday after it arrived. spent time with Sean and Mike to finish up the paperwork and they walked me through taking delivery of my new Challenger. They were very straight forward to deal with and the deal was exactly what we agreed on over the phone. The mechanics did a nice job prepping the car, and Mike walked me through the features and registered my connect system and paired my phone. A very smooth buying experience. I recomend Spirit Dodge

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 6, 2016

    My experience with the dealership started off fine but got progressively worse as time went on. I would have given 2 stars but for my last and hopefully... final experience with them. The purchase experience went fine to start. Mike is an older gentleman with a nice personality up front. However, it became clear as time went on that he is behind the times on some things and quite a bit disingenuous. First of all, he didn't know as much about the features of the Jeep that I purchased. It was a new model, but I expect an experienced salesmen to know all the features. Second, I asked him for my credit score/report literally 6-7 times. I finally got it from him today because I was there in person. I asked someone else before Mike got there, and he said they no longer had it. Then, Mike appeared with it a few minutes later. Mike doesn't answer e-mails and retuned 1 of my many calls made to him. He goes on and on about how the relationship just starts when you buy a car from him. However, it pretty much seems to end right there after the sale. The dealership itself was supposed to handle my PA tags for me. They gave me a temp plate that was good for 20 days while the tags came in. I continued to check with them as time went on about the plates. They claimed they were on the way. I contacted PENDOT myself and was told that they had no information about my car or tags. At this point, my temp plate had expired, and I could not drive my car legally. After calling yet again and having the receptionist on the phone act rude towards me, I finally heard from Mike. He said the tags person was sick, and they were never sent in. To his credit, he did have someone bring me a dealer tag to use while my tags came in. However, I had no use of my car for a few days. Apparently, they have no back-up person when the "tags girl" is sick. I also got a chip in my windshield and had issues finding a replacement. Mike told me he would look into it and get back to me. That never happened. I arranged the whole thing with Jeep myself. I had to drive an hour down there to have it replaced, but I never would have gotten any service if I wasn't there in person anyway. There was also quite a bit of pressure to leave a review on this site about my experience. Well, here you go. They even tried to bribe me with a gift card to leave a positive review here by a certain time. I finally received my PA tag today but no inspection stickers. I was told by the "tags girl" (their term not mine) that I would get stickers too. Nope, I had to have the car inspected myself. I saw my mechanic who told me it was very common practice for a NJ dealership to cover the inspection costs. I called (twice of course) Mike and asked for reimbursement. He said they didn't do that, but I could drive an hour for a free oil change. Needless to say, I was very disappointed. I have to imagine all these great reviews have to do more with bribes and pressure on buyers to leave them than actual service.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    September 22, 2015

    As a customer I was horribly insulted by employee Jennifer Romano. I would not recommend this dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 14, 2015

    Just wanted to give a huge thank to James Manes. James took his time and explained in detail every question I had about my new Jeep. I never felt pressured... to make a quick decision. His knowledge of my Jeep was very impressive.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 2.0 out of 5
    February 6, 2015

    "I decided to buy here because of their old fashioned feel..." I was looking for a specific vehicle, and these guys did a great job getting me what I wanted,... even though they didn't have it in their inventory. I felt like I was getting a good price, a good explanation about my trade in value, and a willingness to work out the logistics in making this happen. All of this was good so far. The showroom and service departments reminded me of dealerships of yesteryear, which I long to do business with. I wanted a quick delivery, which I got. The vehicle was only partially cleaned and prepped for delivery, which is okay, I was rushing them. The paperwork was handled by a fill-in that let me leave with all copies of the contract. That was an issue later in the week, even though I said I'd bring this in on my Saturday service appointment. The hype about needing this back sooner ramped up all week and by Friday they were going to come to my home to pickup the copies. I even made arrangements with work so I could be here for them, and yet they never showed and never even called to say they wouldn't make it. In the end, I brought the paperwork to the dealership with me on Saturday for my first interaction with the service department. The parts I ordered at delivery the week before, were not ready when I came in for my Saturday AM appointment. I sat for 3.5 hours before I was able to go, finding out that none of the issues on my punch list were resolved. The "Travel Link" features of the radio were not working and the radio would need to be replaced. The daytime running lights were another complication that needed to be addressed through Chrysler Corp. The parts I ordered weren't in. I was frustrated after spending 3.5 hours at the service area, just to find out that nothing was resolved. The only resolved issue were to do with them getting their paperwork back. Now the issue of the out of state plate was a bit more concerning. Seems that the paperwork coming in on Saturday didn't result in any firm action until Thursday when they needed another copy of my drivers license. I explained that I was always getting them what they needed, yet they hadn't provided me with anything I wanted to get done. So they won that battle because I needed my loan paperwork finished so my tag could be processed. At delivery I was told I'd get a new plate with 2 years of registration fees paid. Turns out that I had to write to the Chrysler help line to get a response about the tags that were about to run out. They in turn decided to do a transfer of the tag that was on my car that was traded, and didn't do anything with the 2 years of fees. By chance I hadn't yet surrendered the plate they used for the transfer. I had to drive there to pickup the registration card because "SHOCKER", they didn't send it overnight as promised. This dealer is 45 minutes away, each way, and not easy for me to just go to, mostly because of extended mandatory hours at work. But I did that, I drove over, picked up the registration card, because I also had to get my state inspection done and could not do that without a current registration. When I went for the service appointment # 2, in which my parts were now in stock, I was able to get everything done (sans the radio, which is on a lengthy backorder). Of course this isn't the end of the story. When I went to get checked out, they could not figure out how to bill the service for the parts I prepaid on my credit card at the time of delivery. The parts counter guy basically eluded to the effect that I hadn't paid because the parts weren't ordered and they were not showing as being on the car. So I found the slip from delivery which showed the parts, along with my receipt for my down payment monies, coupled with the parts. This guy cannot see anything outside of the box and so when I said "How did the parts mysteriously get here" all he could say was they weren't ordered through him. I guess the parts fairy just showed up...

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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