Klaben Chrysler Jeep Dodge RAM

Was there for recall work. Suggested other repairs that I am going to do myself. Listened to my requests and completed the recall I am timely maner.

Everyone is friendly, an welcomes you when you arrive for service..I can have a cup of coffee and a snack while I wait for my 2023 Chrysler Pacifica to be serviced..

I’ve had my truck at this facility twice this year, totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed during the initial safety inspection on my first visit. Combined with the previous failure to check tire pressure, leaving two tires 8 lbs low, it’s clear that attention to basic safety and detail is inconsistent at this shop. During the repair, one of the front struts came apart. There was a warranty issue with the struts, which took several weeks due to backordered parts. The team did assist with labor and alignment once parts arrived and changed my customer supplied oil and filter at no cost. However, other important details were overlooked. I requested that the front struts be lifted one notch. Chrysler Bilstein factory leveling suspension kit installed, this was not done. They changed my oil but did not reset the service in the EVIC, left my old oil change sticker in the window, and left the service floor mat and seat protector for me to dispose of. This facility had a second opportunity to really shine, and once again, they fell short. While Ridge and both Jeffs (service managers) were helpful with labor and alignment, repeated oversights and missed safety checks demonstrate a troubling lack of thoroughness. For that reason, I cannot give this facility a 5-star rating, 3.5 to 4 stars at best. They handle major repairs, but the little things, and the things that keep you safe are routinely missed.

Klaben has been so helpful. Elizabeth Curry has been so helpful and knowledgeable on my issues. The process and quick response time. I recommend Klaben and diffently Elizabeth Curry

Good service and communication Good service and communication Good service and communication Good service and communication

After years of trusting Klaben with fleet maintenance, I finally made my first vehicle purchase with them. It was just as smooth as I expected. Their service team has always been responsive and knowledgeable, and that same professionalism carried right over to the sales experience. The process was straightforward, the pricing felt fair and transparent, and every question I had was answered without any pressure. If you’re looking for a dealership that actually earns your trust over time, I’d highly recommend Klaben.

GREAT Dealer..Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!!

Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem

Great customer service! Ridge is the best at communicating and keeping things moving in the right direction. I highly recommend the service department at Klaben.

Ridge was really easy to work with. Service was done in a timely matter. Even followed up the day after.