[{"id":353479,"personPtyId":31125881,"firstName":"Brian","lastName":"Franklin","titleText":"Finance Director","shortBioText":"","emailTxt":"bfranklin@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":14,"combinedEmpReviewCnt":372,"imageUrl":"https://cdn-user.dealerrater.com/images/09acf4138ef7.jpg","drDealerId":7889,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":445690,"personPtyId":33543836,"firstName":"Jeffrey","lastName":"Beane","titleText":"Sales & Leasing Consultant","emailTxt":"jbeane@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/4339dcdcf74e.jpg","drDealerId":7889,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":236413,"personPtyId":31123719,"firstName":"John","lastName":"Coco III","titleText":"Sales & Leasing Consultant","shortBioText":"Hello all, my name is John a father of 4 who loves sports, cars, the outdoors and spending time with my family. I have lived in the Cleveland/Akron area for most of my life. I have spent time in the United States Air Force and have worked in retail/sales for the last 12+ years. I love meeting new people which is why I love my job at Klaben. I am always available to help so stop down and see me and let me show you how we make a difference.","emailTxt":"jcoco@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":301,"imageUrl":"https://cdn-user.dealerrater.com/images/daa5875140ac.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1409529600","industryStartDtUtc":"1409529600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":342555,"personPtyId":31124850,"firstName":"Steve","lastName":"Stephens","titleText":"General Sales Manager","shortBioText":"In 1983 still in High School I started working with my Father who was a Store Manager for Cobbledick Buick in Shaker Hts, OH as a lot porter. After graduation, I took on a full time roll with the dealership allowing me to work in several areas (Service/Parts/Body shop/New & Used Cars) ultimately that lead me to my career in Sales. In 1993 just married and with a newborn child, I made the move to Klaben Ford. I was able to build a strong customer base and moved up to a management role in the lease department. In 2005 I was asked to move to Klaben Chrysler Jeep Dodge. I found it an exciting change that has now led me to being a store manager. I\u001ave been with Klaben Auto Stores for over 20+ years. A family owned store completely committed to 100% customer satisfaction and always involved with our local communities, I\u001all be here for another 20 years, God willing. I\u001am blessed to have a beautiful Wife, 4 Children, 3 Grandkids..so far! and a super staff to work with every day.","emailTxt":"sstephens@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/ad9acd7cb42c.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"754704000","industryStartDtUtc":"436492800","certifiedEmployee":true,"deptDscrp":"Management"},{"id":140550,"personPtyId":31122745,"firstName":"Don","lastName":"Jacobs","titleText":"Sales & Leasing Consultant","shortBioText":"I have been assisting customers with their automotive needs at Klaben since June of 1981. I have always enjoyed selling Chrysler products. It is a product that I know and trust. My wife and I have lived in Tallmadge for almost 20 years and enjoy traveling whenever time allows.\r\n\r\n330-673-3139 ext 512","emailTxt":"djacobs@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":440,"imageUrl":"https://cdn-user.dealerrater.com/images/281a7dc1359e.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"360201600","industryStartDtUtc":"360201600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":332801,"personPtyId":31127744,"firstName":"Carl","lastName":"Esker","titleText":"Sales & Leasing Consultant","shortBioText":"I began my career in the automobile business in 1984. The hot vehicles at that time were the Reliant K cars, the first generation minivans, and the Lebaron Convertible. Lee Iacocca was the boss! I have always sold or managed at Chrysler Dealerships, and have been a loyal owner of Chrysler products for 32 years. They've come a long way! You can contact me directly 7 days a week at (330) 593-6772","emailTxt":"cesker@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":124,"imageUrl":"https://cdn-user.dealerrater.com/images/d7bf276a0694.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1267401600","industryStartDtUtc":"452217600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":158504,"personPtyId":31122911,"firstName":"Gilbert","lastName":"Perrin","titleText":"Sales & Leasing Consultant","shortBioText":"I've been at Klaben Auto Stores for 5 years, I started out in the detail shop cleaning cars and worked my way into sales. In 2015 I was promoted to the leasing office. 330-673-3139 ext 548","emailTxt":"gperrin@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":198,"imageUrl":"https://cdn-user.dealerrater.com/images/1150cbb1ad8b.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1346457600","industryStartDtUtc":"1346457600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":177492,"firstName":"Justin","lastName":"Stinnett","titleText":"Service Advisor","shortBioText":"330-673-3139 ext 151","emailTxt":"jstinnett@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":197,"imageUrl":"https://cdn-user.dealerrater.com/images/edb92b563020.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"1199145600","certifiedEmployee":true,"deptDscrp":"Service"},{"id":140545,"personPtyId":31122740,"firstName":"Justin","lastName":"Bolen","titleText":"Sales & Leasing Consultant","shortBioText":"I\u001ave been part of the Klaben Auto Stores since 1999. I love to make buying a vehicle enjoyable and I'll make you feel like part of the family. In my spare time I enjoy golfing, fishing, and the great outdoors. I\u001am originally from Tennessee, but Love N.E. Ohio!!!\r\n\r\n330-673-3139 ext 549","emailTxt":"jbolen@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":364,"imageUrl":"https://cdn-user.dealerrater.com/images/b38e4fea9b7f.jpg","drDealerId":7889,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":140546,"personPtyId":31122744,"firstName":"Nick","lastName":"Brandt","titleText":"Sales & Leasing Consultant","shortBioText":"I live in Green with my wife and two kids. I have always enjoyed cars including maintaining and customizing them. I have owned 20 different vehicles in the last 18 years. I am a Jeep Wrangler expert. I enjoy my time off upgrading my 2016 Wrangler Unlimited Rubicon. I look forward to swapping Jeep stories with you.\r\n\r\n330-673-3139 ext 547","emailTxt":"nbrandt@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":193,"imageUrl":"https://cdn-user.dealerrater.com/images/bc9fe3420797.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1328054400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":437234,"personPtyId":32449627,"firstName":"Timothy","lastName":"Beane","titleText":"Sales Manager","shortBioText":"","emailTxt":"tbeane@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1117584000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":140549,"personPtyId":31122741,"firstName":"Caleb","lastName":"Jacobs","titleText":"Sales & Leasing Consultant","shortBioText":"In November of 2012 I started my career here at Klaben. I have had the privilege of working here with my father who has been at Klaben since 1981. He has taught me the right way to treat customers and help them with all of their vehicle needs. I can honestly say I love my job and helping people. I look forward to the rest of my career here at Klaben.\r\n\r\n330-593-6834","emailTxt":"cjacobs@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":292,"imageUrl":"https://cdn-user.dealerrater.com/images/d116be174eec.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"1351728000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":353478,"personPtyId":31126017,"firstName":"Kim","lastName":"Devlin","titleText":"Finance Manager","shortBioText":"","emailTxt":"kdevlin@klaben.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":356,"imageUrl":"https://cdn-user.dealerrater.com/images/d142751ee1a2.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1151712000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":140554,"personPtyId":31122746,"firstName":"Joe","lastName":"Hilliard","titleText":"Service Advisor","shortBioText":"I have been with Klaben for 20 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 14 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them.\n\n330-673-3139 ext 167","emailTxt":"jhilliard@klaben.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":204,"imageUrl":"https://cdn-user.dealerrater.com/images/8e09bd4554a3.jpg","drDealerId":7889,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":380896,"personPtyId":31131412,"firstName":"Jeff","lastName":"Reider","titleText":"Sales Manager","shortBioText":"I have worked in the automobile industry for 20 years and have recently just started my career at Klaben Chrysler Jeep Dodge Ram. I have always liked Chrysler Dodge Jeep products for their style and performance. Being married for 22 years and having 3 kids keeps me busy outside of work. I enjoy watching sports(mostly Cleveland and Ohio State) and playing golf as much as possible. I welcome anyone in the market for a vehicle to contact me.","emailTxt":"jreider@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/03a53c873ad1.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"823132800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":512075,"personPtyId":42051397,"firstName":"Allen","lastName":"Price","titleText":"Sales & Leasing","shortBioText":"Stop selling, start helping. I am a consumer, and outside of work my expectation for a \u001asalesman\u001a is to educate me on the product and assist me on making an educated purchasing decision. I deliver just that to each of my customers. The information they desire and the assistance in finding the right vehicle to fit their wants, needs, and budget.","emailTxt":"aprice@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/d71dc20fc1e3.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371753,"personPtyId":31129442,"firstName":"Tom","lastName":"Papish","titleText":"Service Manager","shortBioText":"","emailTxt":"tpapish@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":223341,"personPtyId":31126696,"firstName":"Chuck","lastName":"Lindon","titleText":"Sales Manager","shortBioText":"330-593-6859","emailTxt":"clindon@klaben.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":154,"imageUrl":"https://cdn-user.dealerrater.com/images/e02af4ce39f5.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":491373,"personPtyId":39069729,"firstName":"Vincent","lastName":"Orlandi","titleText":"Sales and Leasing","emailTxt":"vorlandi@klaben.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/67358f8e0849.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":301752,"personPtyId":31127535,"firstName":"Mike","lastName":"Thames","titleText":"Service Advisor","shortBioText":"","emailTxt":"mthames@klaben.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/038d8182765d.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":266193,"personPtyId":31126754,"firstName":"Richard","lastName":"Klaben","titleText":"President","shortBioText":"I started in 1974 washing cars and thereafter filled many positions and assumed more responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Integrity - hard work - commitment to excellence - continuous improvement - customer driven. Customers are the foundation of our success! We have a great team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We have one common goal, to deliver the best value to our customers, fellow team members, partners and communities. I am proud to be a part of the Klaben Team. Family comes first and I am blessed to have 4 children and an incredible wife. My passion is the business. Call 330.673.3139 ext 242","emailTxt":"rgklaben2@klaben.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/c7a6b2214d98.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"349833600","industryStartDtUtc":"126230400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":273280,"personPtyId":31128417,"firstName":"Corey","lastName":"Graham","titleText":"Service Advisor","shortBioText":"330-673-3139 ext 169\n330-593-6870","emailTxt":"cgraham@klaben.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/f681fdb3053a.jpg","drDealerId":7889,"dealerEmpStartDtUtc":"1430438400","industryStartDtUtc":"991353600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":263200,"firstName":"Artie","lastName":"Gissinger","titleText":"Body Shop Manager","shortBioText":"330-673-3139 ext 552","emailTxt":"agissinger@klaben.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/075b09953483.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":505185,"personPtyId":39940647,"firstName":"Richie","lastName":"Epling","titleText":"Service Advisor","emailTxt":"repling@klaben.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":266186,"personPtyId":31126752,"firstName":"Michael","lastName":"Van Hoose","titleText":"Service Manager","shortBioText":"330-673-3139 ext 168","emailTxt":"mvanhoose@klaben.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/bd1bc676c431.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":263199,"firstName":"Steve","lastName":"Workman","titleText":"Body Shop Advisor","shortBioText":"330-673-3139 ext 551","emailTxt":"sworkman@klaben.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/48679558678a.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":301686,"firstName":"Nick","lastName":"Johnson","titleText":"Body Shop Advisor","shortBioText":"330-673-3139 ext 553","emailTxt":"njohnson@klaben.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/6ab3387cd76b.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":331495,"personPtyId":31124910,"firstName":"Carl","lastName":"Bujorian","titleText":"Service Director","shortBioText":"","emailTxt":"cbujorian@klaben.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/c8276358f778.jpg","drDealerId":7889,"certifiedEmployee":false,"deptDscrp":"Service"}]

Klaben Chrysler Jeep Dodge RAM

4.9 out of 5 (4.9) 3660 reviews

Dealer on Cars.com since December 2012

Currently in stock!


Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
3660 lifetime reviews. Includes reviews of Klaben Chrysler Jeep Dodge RAM from DealerRater.com
  • July 7, 2017

    Once we agreed upon a fair price, the process was easy and fast. This is my second vehicle leased at Klaben and our fourth as a family through Klaben... Jeep and Klaben Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    June 20, 2018

    Traded in my 10 year old Pontiac for a new Jeep Cherokee Latitude. Klaben had the Jeep with the exact features I was looking for in the color I wanted... for a better price than the ones I was seeing elsewhere without some of those same features My salesman Jeffery Beane was great, very polite and knowledgeable.... Answered all my questions and helped me get what I wanted out of my trade and the cost of the Jeep down to where I needed it to be! If you're in the market for a new vehicle I would recommend giving them a call.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
    Jeffrey Beane

    Sales & Leasing Consultant

  • 5.0 out of 5
    June 19, 2018

    JOE IS SO EASY TO GET A HOLD OF WHEN MY JEEP IS IN NEED OF SERVICE. HE IS VERY ACCOMMODATING WITH THE SCHEDULING ASPECT. NICK AND JOE TOGETHER ALWAYS ...KEEP ME UPDATED ON MY REPAIRS. THEY MOVE SWIFTLY TO GET ME IN AND OUT. BILL WEIST ALWAYS DOES QUALITY WORK! SERVICE CENTER IS VERY CLEAN AND LARGE ENOUGH TO BRING SOME WORK WITH ME IF I HAVE TO WAIT.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
    Nick Brandt

    Sales & Leasing Consultant

Read all reviews

See All In-Stock Inventory


Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Klaben Chrysler Jeep Dodge RAM from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Wheel Balance

    $56

    Oil, Filter Change

    $31.95 and up*

    Tire Rotation

    $14.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 462 Offers on 16 Models

About Our Dealership

Dealer on Cars.com since December 2012

At Klaben, we keep it simple and straightforward. Get your "Best Bottom Line Deal" on hundreds of new, used & certified vehicles - everyday! At Klaben , you're always "closer than you think" to a huge selection, outstanding service and a great value. Check out what others are saying about Klaben on DealerRater at www.dealerrater.com!

"We're Closer Than You Think"

Top Reviewed Employees

Sales & Leasing Consultant

Sales & Leasing Consultant

General Sales Manager

Sales & Leasing Consultant

Sales & Leasing Consultant

Sales & Leasing Consultant

Sales & Leasing Consultant

Sales & Leasing Consultant

Sales & Leasing Consultant

Body Shop Manager

Body Shop Advisor

Body Shop Advisor

Service Director