Reviews
Write a reviewCasey Shaw was a wonderful salesmen and we ended up
Casey Shaw was a wonderful salesmen and we ended up purchasing 2 cars from him within the last few months. Easy to work with, communicated well with great follow through. I'm glad to have made this connection and will refer friends to him when searching for cars.
Casey Shaw was a wonderful salesmen and we ended up
Casey Shaw was a wonderful salesmen and we ended up purchasing 2 cars from him within the last few months. Easy to work with, communicated well with great follow through. I'm glad to have made this connection and will refer friends to him when searching for cars.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was kept well informed throughout the process while my
I was kept well informed throughout the process while my wrangler was in for service for a charging issue.
I was kept well informed throughout the process while my
I was kept well informed throughout the process while my wrangler was in for service for a charging issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I've never had such an pleasant experience purchasing a
I've never had such an pleasant experience purchasing a vehicle. The dealer went out of his way to make it easy for me to choose the Jeep I wanted. The vehicle I purchased had everything I wanted, and they even drove it to my location for my test drive and purchase. The gentleman who drove it over (Cam) was so polite and friendly! It was like having a friend with me to make my choice. The price was also very good. I can't imagine going to another dealer!
I've never had such an pleasant experience purchasing a
I've never had such an pleasant experience purchasing a vehicle. The dealer went out of his way to make it easy for me to choose the Jeep I wanted. The vehicle I purchased had everything I wanted, and they even drove it to my location for my test drive and purchase. The gentleman who drove it over (Cam) was so polite and friendly! It was like having a friend with me to make my choice. The price was also very good. I can't imagine going to another dealer!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience so far has been disappointing.
My experience so far has been disappointing. My Gladiator 2021 Mojave was in 1st in Aug for corrosion on door/hood hinges but you still have it due to many factors. I was initially told parts were in the 2nd time I scheduled in. Jeep had it for 2 weeks then I picked up as I was told photos were needed. I explained photos were taken 1st time so I scheduled off work to bring it back. Joe told me parts were in but I was called to pickup 1 or 2 weeks later as parts were not in and delayed due to strike. I scheduled to bring back in and took off work and got a call 1-2 weeks later from body shop in Cleveland asking to confirm work? I did and have not had a call back since. I have called and talked to Logan who said he would check eta but didn't call back on a Monday like he said. I called and got Amanda who initially checked me in and she said they ordered the wrong hood and were hoping to have an update later that week but I haven't heard back in 2 weeks. I am not sure when I will get my Gladiator back and never wanted it to see salt this winter but now it will. Poor service all around and I will look to sell as soon as possible but I am stuck for another 1-2 years as I just purchased in Jan. Sincerely, Brian Hilker 330-417-6291
My experience so far has been disappointing.
My experience so far has been disappointing. My Gladiator 2021 Mojave was in 1st in Aug for corrosion on door/hood hinges but you still have it due to many factors. I was initially told parts were in the 2nd time I scheduled in. Jeep had it for 2 weeks then I picked up as I was told photos were needed. I explained photos were taken 1st time so I scheduled off work to bring it back. Joe told me parts were in but I was called to pickup 1 or 2 weeks later as parts were not in and delayed due to strike. I scheduled to bring back in and took off work and got a call 1-2 weeks later from body shop in Cleveland asking to confirm work? I did and have not had a call back since. I have called and talked to Logan who said he would check eta but didn't call back on a Monday like he said. I called and got Amanda who initially checked me in and she said they ordered the wrong hood and were hoping to have an update later that week but I haven't heard back in 2 weeks. I am not sure when I will get my Gladiator back and never wanted it to see salt this winter but now it will. Poor service all around and I will look to sell as soon as possible but I am stuck for another 1-2 years as I just purchased in Jan. Sincerely, Brian Hilker 330-417-6291
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brian, Thank you for taking the time to post a review of your experience at our service facility. I apologize for failing to deliver the type of experiences that you should expect and deserve. I can certainly understand and empathize with the frustration that this whole process has caused. Although our actions did not show it, we are better than this. I truly apologize and make no excuses. We ask for feedback through many different venues because we truly want and need to hear the voice of our customers. We ask for it and we listen, because we care. Thank you for taking the time to discuss your experience with me today on our call. I hope that I was of assistance, and I also hope to begin to rebuild your trust. I am also grateful for you giving me the opportunity to address and correct your concerns. I look forward to working with you through this process and again in the future. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com
Help me through the process of choosing a vehicle with
Help me through the process of choosing a vehicle with ease, choose the Jeep that I really liked, at the price I was happy to pay Wouldn’t hesitate to recommend Klaben to my friends and family, thanks to the team.
Help me through the process of choosing a vehicle with
Help me through the process of choosing a vehicle with ease, choose the Jeep that I really liked, at the price I was happy to pay Wouldn’t hesitate to recommend Klaben to my friends and family, thanks to the team.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was the BEST, easiest car buying experience I have
This was the BEST, easiest car buying experience I have ever had! I went in with very low hopes/ expectations of getting a new anything (PTSD from past buying experiences……. I think every experience I’ve ever had) My husband and I went to just look at cars. Just dreaming of getting out of a previous nightmare car situation. Greg and everyone was so kind attentive and made the whole experience smooth sailing! Highly recommended! And I can’t thank Greg and everyone else involved enough!
This was the BEST, easiest car buying experience I have
This was the BEST, easiest car buying experience I have ever had! I went in with very low hopes/ expectations of getting a new anything (PTSD from past buying experiences……. I think every experience I’ve ever had) My husband and I went to just look at cars. Just dreaming of getting out of a previous nightmare car situation. Greg and everyone was so kind attentive and made the whole experience smooth sailing! Highly recommended! And I can’t thank Greg and everyone else involved enough!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ithank Cam Hemphill The young man who Worked hard to get
Ithank Cam Hemphill The young man who Worked hard to get me exactly what I want
Ithank Cam Hemphill The young man who Worked hard to get
Ithank Cam Hemphill The young man who Worked hard to get me exactly what I want
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!
Great service! We were in and out quickly, and three got us in right when we were scheduled. Kara even called us a couple days after just to make sure everything was good!
Great service!
Great service! We were in and out quickly, and three got us in right when we were scheduled. Kara even called us a couple days after just to make sure everything was good!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
She is very efficient, knowledgable, pleasant and
She is very efficient, knowledgable, pleasant and helpful! Sweet lady to know and a great asset to Klaben.
She is very efficient, knowledgable, pleasant and
She is very efficient, knowledgable, pleasant and helpful! Sweet lady to know and a great asset to Klaben.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joe has been extremely good to work with on a difficult
Joe has been extremely good to work with on a difficult situation. He has maintained communications with me at every step of the repair of my Jeep. I have utmost confidence in Joe. He represents your business very well. Norm Geer Bowling Green, Ohio 419-308-2879
Joe has been extremely good to work with on a difficult
Joe has been extremely good to work with on a difficult situation. He has maintained communications with me at every step of the repair of my Jeep. I have utmost confidence in Joe. He represents your business very well. Norm Geer Bowling Green, Ohio 419-308-2879
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair