Lindsay Cadillac

Terrible service I have a warranty on my fuel injectors the mechanic changed one instead of all of them. When I picked my vehicle up the engine was still on but I was told the light would go away and that once I'm on the highway the fuel injectors will kick in lol.. I didn't believe a word but I had no choice but to take my vehicle because i needed transportation. I went somewhere else and got a diagnostic and I was told my fuel injectors were bad and needs to replaced. This location is terrible and the manager rather avoid customers with issues than help resolve the issue. No one at this location cares not sure why they even show up

Service was great until the sale was closed on a 2025 brand new Cadillac Escalade IQ Sport 2. The car was NOT prepared (no mats, no headphones, and car wasn’t cleaned) and getting something as simple as headphones that should have been with the vehicle proved too difficult for Marcel and Company. Now 6 days later we are awaiting a unscanned FedEx item that may never arrive. Can’t even track it. We needed the head phones this weekend. Hmmmm. A $167,000 plus and the customer service is less than subpar, even after speak to the Jim Redden. No resolution!!!

Disappointing Used Car Buying Experience My experience attempting to purchase a used vehicle from this dealership was extremely disappointing. What began as a promising interaction quickly deteriorated into a frustrating and confusing ordeal. After finding a used car online, I was contacted by a salesperson to discuss the vehicle and schedule an appointment. I visited the dealership at our agreed time, examined the car, and asked questions about its features. While the car hadn't been fully detailed or serviced yet (as it was new to the lot), I was assured I could return later to complete the purchase. After discussing the vehicle, my trade-in, and some initial questions, the salesperson offered to go over the numbers. Inside, we reviewed the pricing and trade-in value. I provided my license and insurance information, clearly stating I had already secured financing through my credit union. The salesperson consulted with management and returned with what was presented as "the best possible offer," claiming the car would otherwise be sold at auction. When I asked about handling taxes, title, and tags myself (as I'm from a different state and wanted to transfer my existing tags), I was told the dealership must handle these matters. I was instructed to return on Monday after the car had been serviced and inspected to test drive it and finalize the purchase. The salesperson mentioned their manager would contact me with a buyer's order and further details. Later that day, I received a text requesting that I complete a credit application for "verification purposes" and to prove I was a "legitimate buyer." The salesperson explained this was due to past customers initiating purchases with secured financing that ultimately fell through. This request was supposedly to ensure their time wasn't wasted, especially since the car would need an out-of-state inspection. They also mentioned I could pay for the inspection out-of-pocket. This message was deeply unsettling. I felt penalized for other customers' actions and couldn't understand how completing a credit application would prevent a sale from falling through. It's not my responsibility to prove my worth to their staff or complete unnecessary paperwork to purchase a vehicle. What started positively quickly devolved into feeling like I had to "earn" the right to buy a car. I expressed my concerns and reiterated my existing financing, but was told this was "company policy" - something never mentioned earlier in our discussions or listed online. The suggestion that I could bypass this "requirement" by paying out-of-pocket for an inspection added to my confusion. The sudden policy shift and poor communication made me question the dealership's standard practices. I'm disappointed that my experience was so frustrating, especially given the positive reviews I'd heard. Creating unnecessary hurdles for customers attempting a straightforward purchase is unacceptable, and I hope the dealership will revise how their sales team communicates and handles transactions to prevent similar issues for future customers. I cannot recommend purchasing from here.

After walking out of a different dealership feeling unsettled, I was browsing online and found a car Cadillac with the same features we were looking for, so I left a note. I was contacted by Sam that same morning and went to test drive the car. The entire staff was so nice and made the experience a very pleasant one. Give them a try and Sam is aces!

This is my first experience with owing a Cadillac. And I will say I DO NOT LIKE the service. My car broke down and I had to get it towed in over night. I called at 8 am to inform them of the situation. I was told once a slot is open my car would go in to get looked at. The issue was the car would shake really bad when I come to complete stops, and sometimes it’ll shut the car off. I would have to restart the car and when I put it in drive it’ll hesitate, jerk then go at a high rpm. The service advisor Gino did email me around noon informing me that my car needed a transmission solenoid, and prices for other services. I called Gino around 3pm to get an update of my car. He told me that the part I need was hard to find and they did find 1 and it’s in Nevada. He also said that with that they don’t have 1st dibs on the part. So basically I was told they don’t know when they going to get the part. He also suggested I could pick up the car But they don’t know when they can get the part. I asked if they had a loaner car to compensate me because I have to get my wife from work and my son to school. Basically Gino said he was sorry that there was nothing he could do due to no loaner cars being available. I am VERY unsatisfied with the way Cadillac of Alexandria handle the customers, it’s very poor. I was giving the General manager number to cal I called 5 times left messages and he/she has not called me back still. I’ve never experienced this type of poor customer service at no other car dealer ship. EVER I will be trading in that car and getting away from Cadillac services period. The car is very nice I love it, it’s the way y’all handle the customers that I can’t and will not deal with.

The service department waste my time twice in a month they lied and said my 2021 Escalade transmission was normal, but how can that be when I test drove the same vehicle in which you couldn’t feel it’s transmission changing gears. It’s close to the manufacturer 70,000 warranty and that’s why I truly believe they are not trying to fix the problem, or honor the warranty. My next step is to reach out to corporate

Lindsay Cadillac has provided us with excellent service. Our customer relations rep, Donna Wozniak is outstanding. She has accommodated us every time. Pick up and delivery has been a big help. Mike Johnson

Outstanding, Thanks again for everything. Only salesman I know that you can depend on. My CT6 Had a major breakdown issue, I was able to trade it in no problem. I was not sure if I could work a deal for another vehicle, but John and the sales manager took good care of the situation as well as the financial manager. Outstanding John just said let's go to your new car. John has sold me two Cadillacs. I hope he's there for the next two. Thanks John for all your help and dedication to your customers. Awesome young man.

I have been a satisfied customer of Lindsay since 1980. Mark Ahmad and Craig Beran, my service advisers, are excellent.

The usual great service at Lindsay Cadillac. I have been going to Lindsay for years, always happy with the visit. Mark in Service does a superb job.