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Reviews

Average Ratings

5.0
Average based on 84 reviews.
  • regular oil, filter, tire rotation spot on

    First time at this dealership for an oil and filter on my new 2015 Mazda 3. I've owned two mazdas and always taken them to the dealer who sold me ...


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    First time at this dealership for an oil and filter on my new 2015 Mazda 3. I've owned two mazdas and always taken them to the dealer who sold me the car, but Hine was exceptional and the service rep, Tina, was awesome and made me feel at home as she explained all the benefits of having my car serviced at Hine. The wifi, desktops, snacks, coffee and bottled water made me feel like I was at a Lexus dealership (and I've owned 2 Lexus models, 2 Infiniti models). I miss the complimentary car wash but we have a drought here in San Diego. I look forward to coming back and taking the free shuttle to the Fashion Valley Shopping Center but the customer lounge just might make me stay because I'll just spend money at the mall. LOL PS I did try to buy my new Mazda at Hine but they didn't have the right color combination which another dealer had...next time I'll buy here

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • First Car Experience

    This was my first time buying a car. Tyler and Andre were a great help to me. I dealt with Tyler for initial coordination and Andre for pricing de...


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    This was my first time buying a car. Tyler and Andre were a great help to me. I dealt with Tyler for initial coordination and Andre for pricing deals and a test drive. They allowed me to take the used car to a mechanic and they compensated me for the visit. They gave me a good deal on the car and were open about their reasoning on the price, even included mats to compensate me for cosmetics since it's a used car. Peter in finance helped me understand my options and was very thorough with details, and did not pressure me to buy add-ons. Tyler followed up with me the next week and helped me with learning all the tech of my car. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Firat Car Experience

    This was my first time buying a car. Tyler and Andre were a great help to me. I dealt with Tyler for initial coordination and Andre for pricing de...


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    This was my first time buying a car. Tyler and Andre were a great help to me. I dealt with Tyler for initial coordination and Andre for pricing deals and a test drive. They allowed me to take the used car to a mechanic and they compensated me for the visit. They gave me a good deal on the car and were open about their reasoning on the price, even included mats to compensate me for cosmetics since it's a used car. Petee in finance helped me understand my options and was very thorough with details, and did not pressure me to buy add-ons. Tyler followed up with me the next week and helped me with learning all the tech of my car. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Firat Car Experience

    This was my first time buying a car. Tyler and Andre were a great help to me. I dealt with Tyler for initial coordination and Andre for pricing de...


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    This was my first time buying a car. Tyler and Andre were a great help to me. I dealt with Tyler for initial coordination and Andre for pricing deals and a test drive. They allowed me to take the used car to a mechanic and they compensated me for the visit. They gave me a good deal on the car and were open about their reasoning on the price, even included mats to compensate me for cosmetics since it's a used car. Petee in finance helped me understand my options and was very thorough with details, and did not pressure me to buy add-ons. Tyler followed up with me the next week and helped me with learning all the tech of my car. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy new car owner

    The sales staff at John Hine was very helpful in getting me the car a was looking for. They were very patient with all of my questions, got me a g...


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    The sales staff at John Hine was very helpful in getting me the car a was looking for. They were very patient with all of my questions, got me a great deal, and I walked our of there a happy new car owner! Thanks John Hine!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jerry was great to deal with!

    I went in for a regularly scheduled oil change but was surprised by how friendly the staff was. they went above and beyond my expectations. highly...


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    I went in for a regularly scheduled oil change but was surprised by how friendly the staff was. they went above and beyond my expectations. highly recommend for any type of Mazda related service work!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent place to get your first car!

    I worked with Tyler and Genevieve in buying my new 2016 Mazda 3 at a good price. They both were very friendly and nice to negotiate and get a pric...


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    I worked with Tyler and Genevieve in buying my new 2016 Mazda 3 at a good price. They both were very friendly and nice to negotiate and get a price that would work best for me. Tyler even accompanied me to drop my rental and get my down payment from the bank. He is a fun guy to deal with and very open to talk to. He was not trying to over sell stuff but was quick to the point but also pleasant to deal with. Overall, my experience here was plenty nice and would highly recommend anyone coming here for a new Mazda. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Andre is the man!

    Had a fantastic car buying experience working with Andre at John Hine Mazda! My old Honda was stolen and I needed a solution ASAP. Andre answered ...


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    Had a fantastic car buying experience working with Andre at John Hine Mazda! My old Honda was stolen and I needed a solution ASAP. Andre answered my questions in a timely manner and worked with me to find the perfect car that met my needs/budget. He laid out all the options and I never felt pressured to buy something I didn't want. I had my new car in a week. Genevieve handled the financing and got us a price we were happy with. Ended up with a new 2016 Mazda 3 s Grand Touring Hatchback and I am excited to drive it for many years to come!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Just got a new car!

    I came into the dealership in a rush due to another car not working out elsewhere. I was greeted by Steven Camacho( who also helped me when return...


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    I came into the dealership in a rush due to another car not working out elsewhere. I was greeted by Steven Camacho( who also helped me when returning my lease and through a number of phone calls ) who introduced me to Andre! Andre was a great guy who was very calm, knowledgeable and humerous which made our purchase experience awesome! Andre never tried to push us into anything and was someone I actually trusted. I am yet to have a bad interaction with this dealership and I have been leasing from them for close to 10 years now. Thank you Andre for another wonderful experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Surprisingly great customer service!

    I found a 2013 Jeep Wrangler for sale by Hines on Cars.com There was only one pic online so I called and spoke to Andre. He went out and took pics...


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    I found a 2013 Jeep Wrangler for sale by Hines on Cars.com There was only one pic online so I called and spoke to Andre. He went out and took pics and gave me a good description of the vehicle condition and even reported some potential aesthetic flaws/scuff, etc. Was very easy going and even though not a Jeep Specialist was responsive to questions. I was shopping from the Long Beach Area so I wanted to make the 2+ trip worth while. Upon my arrival they had the vehicle prepped for a test drive. We drove around a good loop that shows multiple vehicle operations. I had my own financing but their finance department put together a competitive offer in case I needed it. We had negotiated most of the deal on the phone ahead of time and they gave me a fair price for my trade in. They were very low pressure on the dealer upsells and within an hour I was driving home. One of the few positive "Big Dealer" experiences I've had in a long time. I would recommend them for a vehicle purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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