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Reviews

Average Ratings

3.2
298 lifetime reviews. Includes reviews of Mossy Toyota from DealerRater.com
  • Great service

    I bought my Toyota Prius here at Mossy Toyota and I'm very please with the level of service they provided. Thomas Larkin was the the sales rep. th...


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    I bought my Toyota Prius here at Mossy Toyota and I'm very please with the level of service they provided. Thomas Larkin was the the sales rep. that helped me and he went far and beyond to make sure I got what I'm looking for in my prius. The rest of the team was very helpful and respectful and they were eager to make the sale process as smooth as possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First car buying experience
    April 8, 2017

    I have never purchased a vehicle before or even wrote a review but I had to this time because I felt like I was taken care of and had an amazing f...

    Mossy Toyota

    Hello Guamee! Thank you for feedback on your recent visit with us! It's terrific to hear that Percy, Valerie, and Hasan all gave you exceptional c...


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    I have never purchased a vehicle before or even wrote a review but I had to this time because I felt like I was taken care of and had an amazing first car buying experience . The salesperson Percy Settle and manager Valerie Andrada were so helpful and caring that I decided to purchase the vehicle from Mossy Toyota . If you are deciding to purchase a vehicle stop by Mossy Toyota before you make a decision the selection of vehicles and the amazing management staff will make all the difference .

    Does recommend this dealer
    Mossy Toyota

    Hello Guamee! Thank you for feedback on your recent visit with us! It's terrific to hear that Percy, Valerie, and Hasan all gave you exceptional customer service. We're thrilled to have you part of the Mossy Family and we hope to see you soon! Best, Karla Dutt Customer Relations Manager 858 581 4000 x 11243


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  • First Time Car Buyer
    March 30, 2017

    So I know many have had good and bad experiences at dealerships; long waits, unmotivated staff, or sometimes you feel like they are just talking y...

    Mossy Toyota

    Hello Bboyimmitate - Thank you so much for taking the time to write this review. Your feedback and acknowledgement to Percy and Valerie is much ap...


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    So I know many have had good and bad experiences at dealerships; long waits, unmotivated staff, or sometimes you feel like they are just talking you down the rabbit hole. I'm here to write about my experience as a first time car buyer. Valerie and her excellent sales rep helped me find the car that was not only within my price range, but also stylish and reliable. I walked in through the pearly white doors at 11AM and out by 1PM... Just kidding I'm not going to sugar coat this review. I walked into Mossy TOYOTA (Don't get confused with Mossy FORD across the street) and was happily greeted by Percy Settle (Sales rep). I don't know if it was fate or maybe I'm just gullible, but Percy and I talked like equals. He first asked me what I was in for and helped me get comfortable for the Space Mountain of a rollercoaster that I was about to endure! Just kidding, we talked for a bit and he understood my situation with bad credit and no money in the bank. We then proceeded to look at cars, and boy did we look! He not only was able to help me find a car that was reasonable, but also stylish and newer than the car I previously had. During the test drive, I asked him if they do it to see if the person they were selling the car to, is a speed demon or drives like a snake on the highway so they can sell the driver more packages and make more money? He laughed and comforted me by saying they test drive with the person to listen for any outstanding defects on new and used cars, so they can say they proudly sell a safe and reliable car. After the drive, came the financial part, oh boy. After Percy was able to talk with his negotiators, a young lady by the name of Valerie came to talk with me. I spoke about my situation and she listened with all ears, took a look at my credit, and then proceeded upstairs. After a little over an hour of waiting with bathroom breaks and talking to Percy, Valerie came back down to call me to sign paperwork. I was a little confused at first, but Percy again reassured me letting me know that she knows what she is doing. I followed her and she brought me into a room that had a lot of paperwork. (xxx?! I'M NOT READY FOR THIS!) She sat me down and told me she was able to work with some people to help me get within my budget. It was ~$100 less than I was preparing to pay for with BAD CREDIT! THANK YOU VALERIE! To finish up, she went through all the paperwork with a breeze and told me what each and every one of my initials or signatures meant. She also explained to me the coverage options I could defer or recommended ones I should get 'just in case' situations come up. Not only was she professional, but also up front about my situation. She was worried because she didn't know what she could get for me. Overall, I ended up with a more reliable car that I can afford and it was thanks to the team at Mossy TOYOTA. Thank you again from the bottom of my heart! Thanks for reading because sometimes unsung heroes need to be recognized. I will probably copy and paste me review across the other review sites as well, too lazy to write a new one. By the way, I got a 2013 Toyota Corolla S. Again, nothing too fancy because I'm a practical kind of person and they treated me as such. Find someone who will understand you and what your needs are and listens to you.

    Does recommend this dealer
    Mossy Toyota

    Hello Bboyimmitate - Thank you so much for taking the time to write this review. Your feedback and acknowledgement to Percy and Valerie is much appreciated! It's so great to hear you were made to feel part of the family and we sure do appreciate your choosing to purchase your new vehicle with Mossy Toyota! We hope you love your car and hope to see you soon Warmly Karla Dutt Customer Relations Manager 858 581 4000 x 11243


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  • Thu Tran at Mossy Toyota

    I am extremely pleased with new 2016 Tacoma V6 SR5, and my purchase experience with Mossy Toyota was excellent, from start to finish. Thu Tran was...


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    I am extremely pleased with new 2016 Tacoma V6 SR5, and my purchase experience with Mossy Toyota was excellent, from start to finish. Thu Tran was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. Thu was personable, very knowledgeable, and professional, and worked to make very comfortable and productive. I give her my highest recommendations.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Update
    October 14, 2016

    Update...

    Does recommend this dealer

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  • Terrible dealership and customer service
    October 13, 2016

    I gave this dealership such a low rating first off because when I purchased my car new, there were areas on the car door where the paint had been ...


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    I gave this dealership such a low rating first off because when I purchased my car new, there were areas on the car door where the paint had been chipped. I was promised it would get fixed free of charge; however, they never made this process easy and at one point, I was being communicated with via text message. Furthermore, the salesperson who showed me the car the day I bought it did not know what he was talking about. They put on the wrong type of protection I wanted for my car and charged me for it. Instead of door protectors, they mounted the horizontal body protectors. The salesman even texted me inappropriate messages asking me out to a party. Finally, I went to this dealership to get my car serviced and after the service of my vehicle I noticed that I was missing jewelry from my compartment that I take off when I go to the gym. When I moved from California to Texas, I was finally able to get the chipped paint problem fixed by a Texas dealership. When I called Mossy Toyota to let them know I was getting this problem fixed in Texas, asking them to pay for it since it was supposed to be fixed free of charge, they told me they would call me back...nope, never did. The worst customer service and it's a shame I purchased my vehicle from here. I'm embarrassed to have their license plate frame around my license plate.

    Does not recommend this dealer
    Came in for service or repair

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  • LOVE MY SCION

    Like any average consumer I was very apprehensive when going to Mossy Toyota in Kerny Mesa first to purchase a car and then for service. I got wh...


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    Like any average consumer I was very apprehensive when going to Mossy Toyota in Kerny Mesa first to purchase a car and then for service. I got what I wanted—a beautiful silver car equipped with technology I was looking for, Scion iM. The process of paper work took some time, but the dealership with its coffee, warm freshly made cookies and comfortable sittings negated the frustration an impatient and busy person like me would usually experience. I also met Alfonso, an assistant manager (if I am right) who told me that he is there to help the customers in case of need. That was a nice surprise, little did I know that I would really need his help. I had to go back to the dealership for help because rodents (yes, rats) also liked my car! Alfonso saw to it that my needs were met. A very pleasant and highly skilled in customer service and professionalism he negotiated with my insurance and whoever was needed to take care of the car. Alfonso called me whenever he promised to update me in the progression of the things. I really felt safe and less depressed with Alfonso’s care. He is a real asset to this company. Mossy Toyota is the place to go with one’s car needs. Thank you , Mossy

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • No integrity, do not value patrons or their time
    June 15, 2016

    DO NOT DO BUSINESS WITH MOSSY TOYOTA!!! PLEASE SHARE! This dealership's service department has no integrity, no respect for patrons or their time...

    Mossy Toyota

    Mossy Toyota has apologized to our customer for a mistake an employee made on the original price quote over the phone. , we have provided them the...

    KatBlue

    While the original service representative, David, was apologetic, he said there was nothing he could do and took quite some time to locate the ser...


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    DO NOT DO BUSINESS WITH MOSSY TOYOTA!!! PLEASE SHARE! This dealership's service department has no integrity, no respect for patrons or their time. They quoted a price of $130 to make a new key for my daughter's car, knowing she has no existing key, and instructed her she'd have to get it towed to them. We had it towed here and were then told it's $430. The person who gave us the quote confirmed to management she t quoted a cost of $130. It took several minutes to get to talk with the service manager, DALE SNOW, who would not agree to honor the quote. I explained the last time we were here for a recall they did not have the parts even though we'd made an appointment so we had to come back a second time and he was nowhere to be found when we tried to complain on both occasions. My daughter is very sick and working on her PhD, so this is all particularly inconvenient and costly. I told him this is no way to manage a service department or conduct business and that we can find a locksmith to come to us for only $120. His response was to say he'd split the difference, rather than to honor their original quote. Obviously we're having the locksmith come instead and will never come to MOSSY TOYOTA again! I ask that you pass this along and stay clear of this crooked, uncaring business!

    Does not recommend this dealer
    Came in for service or repair
    Mossy Toyota

    Mossy Toyota has apologized to our customer for a mistake an employee made on the original price quote over the phone. , we have provided them the original price quote saving them over $200.00.in the cost of the key reprogramming and she continues to be unhappy. Her prior visit regarding the recall requires two visits as the parts are ordered to the specific vehicle, we apologize she had to visit us twice.

    KatBlue

    While the original service representative, David, was apologetic, he said there was nothing he could do and took quite some time to locate the service manager. The service manager was not at all apologetic, but rather defensive and uncaring. He never offered to honor the quoted price, which is a normal expectation in dealing with any business. As to the first two visits for the recall, we were told after arriving that the parts needed had been used on another vehicle though we had an appointment. We were never informed prior to the appointment that the parts were no longer there, nor were we informed that it could be a two day process. We were only told after being there for some time that we'd have to return another day as they needed to reorder the recalled parts. On both of those occasions, we asked several times for the service manager but was told he could not be located. We have spent several disappointing hours dealing with Mossy Toyota for a couple of very simple issues, and although service reps are friendly and the lobby is stocked with goodies, the rude response of the service manager, if you can find him, and his lack of respect for customers and their time, combined with the complete lack of integrity demonstrated by making recall appointments without needed parts and refusing to honor quoted prices are huge problems that management should address. We will not be doing business with Mossy again.


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  • Surprise Bills
    January 19, 2016

    I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have ...


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    I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them look at. At first he didn't say anything about any diagnostic fee, so l asked him, knowing that there usually is some kind of diagnostic fee. Of course there is. $130. I said that was fine because Richard assured me that "the $130 goes towards fixing the car." As it turns out, it was $1600 to have my doors fixed, so I obviously decided not to have them fix the doors and to just have them put on new brakes and do the oil change. After waiting over 4 hours, my car was finally finished and Richard explained to me the total. Previously, he told me it would be around $500 for new brakes and $35 for an oil change. Curiously, now Richard told me that the total was around $700. I asked him to break down the charges for me, and what do you know, there was the $130 diagnostic fee added on top of the cost of the brakes. I said, "Hey, I thought you said that the $130 went towards fixing the car." Richard responded that the $130 only went towards fixing the doors, not the breaks, and because I wasn't having the doors fixed the $130 had to be added on top. As you can imagine, my reaction was less than friendly. First, Richard did not tell me about any diagnostic fees, I had to ask him about it. Second, he tried to surprise me at the end with a bill that was way higher than what he had quoted and what I was expecting. This was a totally cheap move on their part and something a classic, dishonest car dealership would do. After telling him how unhappy I was with him, he knocked the $130 in half, but it was still unacceptable. Oh and before I forget, while I was waiting for four hours, I overheard what I assumed to be a sales manager tell a group of salespeople that "If you were just straight up with people, we wouldn't have all these problems" to which they all had a good chuckle. Classic. Haha. Ha. Ha. Overall, my experience was that this dealership will try to screw people out of money, has very poor customer service skills, and takes an extremely long time to do any repairs.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Experience!
    January 18, 2016

    Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my ...


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    Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my circumstances that were less than ideal. It took a very long time for my insurance company to total my car and my credit situation was challenging to say the least. The store manager, Chris Ross, went above and beyond what I could have ever imagined someone would do and made it possible for me to get into a 2015 Toyota Prius II. Ary Elias, the finance manager worked absolute magic and secured the financing, I was never made to feel bad about my less than ideal credit. I had decided that I would not be able to afford the Pruis and was ready to purchase a less expensive vehicle but in the end I was able to purchase the car I wanted because they gave me an excellent deal. I am so very grateful to Chris Ross and the entire Mossy team for helping me when I was so in need.

    Does recommend this dealer

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