Rancho Chrysler Dodge Jeep RAM

New 855-830-9975 Dealer Website
Used 855-824-8435 Email Dealer
Service 866-434-2086

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.9
103 lifetime reviews. Includes reviews of Rancho Chrysler Dodge Jeep RAM from DealerRater.com
  • Always a Pleasure! Great new customer lounge!

    Another fabulous experience with these guys servicing my Jeep. Super easy, friendly and new customer lounge that's clean & quite so I could get so...

    Dealer Response

    Thank you for your kind words, Kelly! We are thrilled to hear that we could earn your business!


    Show Full Review

    Another fabulous experience with these guys servicing my Jeep. Super easy, friendly and new customer lounge that's clean & quite so I could get some work down peacefully! Shon, Service Mgr. and Frank, GM are the best!! Wouldn't go anywhere else!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, Kelly! We are thrilled to hear that we could earn your business!


    Hide Full Review
  • Upset
    February 7, 2017

    Me and my husband bought a Jeep Patriot in 2014 then 2016 came along and we traded in our 2014 jeep for a Renegade 2016. We truly came back becaus...

    Rancho Chrysler Jeep Dodge

    Dear Alaysa, We are working towards getting you into the Dealership to install the tire that we had to special order. I understand your frustratio...


    Show Full Review

    Me and my husband bought a Jeep Patriot in 2014 then 2016 came along and we traded in our 2014 jeep for a Renegade 2016. We truly came back because we had a good experience the first time. When we got there we met Julio our sales guy, Great guy!!! I told him our situation and he helped us without a problem. However, the problem came after we bought the car. When we test drove the car the tire pressure light was on, so Julio acknowledged it and we continued with out test drive. We ended up buying the car. After we took it home we notice that the tire pressure light came on again so we went back 3 days later and talked to service manger Marcos, He was rude and unprofessional, told me I had to pay for the repair of the nail that was on the tire, I explained how we had noticed that during the test drive and he cared less. He did fix the tire by patching it at no cost, but when the tire consultant came out he told us it would only hold for about 6 months and then we would need to buy a new tire, I was furious. I called Julio and explained the whole thing, and Julio was nice enough to get us an approval for a new tire. When the tire came in Marcos dropped the ball and gave it to someone else, then I kept calling Julio and he kept telling me that my tire was ordered and that this time a lady (Kristine) would call me and take care of me. Here I am 1 month later and I have no new tire. I have left several messages for "office" personal and no one had bothered to return my call. I guess after you sign the contract they can care less about customer service. Alaysa Balderas

    Does not recommend this dealer
    Rancho Chrysler Jeep Dodge

    Dear Alaysa, We are working towards getting you into the Dealership to install the tire that we had to special order. I understand your frustration with the situation. I have sent you an email. I look forward to seeing you soon. Debbie Boor Rancho Customer Relations


    Hide Full Review
  • Terrible
    January 28, 2017

    Unprofessional and incompetent -Scratched my brand new truck it had to be repainted. -Service department didn't fix any of the mechanical issues ...

    Rancho Chrysler Jeep Dodge

    We¿¿¿re sorry that after further attempts to resolve the noise with your truck that we weren¿¿¿t able to meet your expectations. If there is ever ...


    Show Full Review

    Unprofessional and incompetent -Scratched my brand new truck it had to be repainted. -Service department didn't fix any of the mechanical issues with my truck, they actually caused my steering wheel to make noise it didn't before. -The service manager said he wouldn't fix the noise his department caused bc Dodge wouldn't pay for the part. -The sales team who sold me the vehicle were terrible, they are dishonest and unethical (Sergio and Alex). This whole dealership is terrible, go to San Diego Dodge.

    Does not recommend this dealer
    Came in for service or repair
    Rancho Chrysler Jeep Dodge

    We¿¿¿re sorry that after further attempts to resolve the noise with your truck that we weren¿¿¿t able to meet your expectations. If there is ever anything we can do for you in the future, we hope you¿¿¿ll give us the opportunity to earn your business back.


    Hide Full Review
  • Junior Alba

    Awesome guy! very funny, kept me entertained through the process! Or did I keep him entertained??

    Dealer Response

    Thank you for your review, Miguel!


    Show Full Review

    Awesome guy! very funny, kept me entertained through the process! Or did I keep him entertained??

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Miguel!


    Hide Full Review
  • buyer

    Junior Alba was my sales rep and he did a great job. Rancho gave me a fair value on my trade in and the negotiating process was effortless. All ...

    Dealer Response

    Thank you for your kind words for Junior, Erik! We really appreciate it!


    Show Full Review

    Junior Alba was my sales rep and he did a great job. Rancho gave me a fair value on my trade in and the negotiating process was effortless. All in all, it was the smoothest trade in/purchase of a vehicle that I have had in many, many years.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for Junior, Erik! We really appreciate it!


    Hide Full Review
  • my auto Dealership is Rancho
    January 26, 2017

    I have purchased 2 cars from Rancho and all of my maintenance gets done at Rancho too! Thank you Rancho Service Team for always working to accommo...

    Rancho Chrysler Jeep Dodge

    Thank you for your repeat business, Felicia! We are thrilled to hear that Joelle, Debbie and David did a great job in keeping your vehicle in tip...


    Show Full Review

    I have purchased 2 cars from Rancho and all of my maintenance gets done at Rancho too! Thank you Rancho Service Team for always working to accommodate my busy schedule...having kids and balancing auto maintenance is a task..I appreciate the courtesy shuttle taking me to work and picking me up...

    Does recommend this dealer
    Came in for service or repair
    Rancho Chrysler Jeep Dodge

    Thank you for your repeat business, Felicia! We are thrilled to hear that Joelle, Debbie and David did a great job in keeping your vehicle in tip-top shape!


    Hide Full Review
  • Happy Camper
    January 23, 2017

    Great customer service!!!! Very helpful. They took care of me I a timely manner, and were very professional. I will continue to do my service here...

    Rancho Chrysler Jeep Dodge

    Hello Joelle, Thank you for your kind words for Marco, we are glad to hear we could earn your business, thank you for this review!

    Rancho Chrysler Jeep Dodge

    Thank you Joelle for the kind words about our service department! We thank you for your business and look forward to your next visit!


    Show Full Review

    Great customer service!!!! Very helpful. They took care of me I a timely manner, and were very professional. I will continue to do my service here at Rancho Jeep

    Does recommend this dealer
    Came in for service or repair
    Rancho Chrysler Jeep Dodge

    Hello Joelle, Thank you for your kind words for Marco, we are glad to hear we could earn your business, thank you for this review!

    Rancho Chrysler Jeep Dodge

    Thank you Joelle for the kind words about our service department! We thank you for your business and look forward to your next visit!


    Hide Full Review
  • Military do not buy from them!!!

    Military do not buy from them!!!! -Demanded a copy of my LES in order to get a military discount, don't have to do that at lowes. -Ran my credit...

    Dealer Response

    We're sorry that after further attempts to resolve the noise with your truck that we weren't able to meet your expectations. If there is ever anyt...


    Show Full Review

    Military do not buy from them!!!! -Demanded a copy of my LES in order to get a military discount, don't have to do that at lowes. -Ran my credit report without my permission. -Scratched my brand new truck when detailing, had to be repainted. Would not compensate me for the devaluation they caused because their profit and loss statement "wouldn't support that". -Brand new truck has multiple mechanical problems they can't fix after numerous visits to service: alignment & steering, loud rattling, vibrations. Would never purchase a vehicle from this dealorship again. I worked very hard to be able to purchase a brand new vehicle and they ruined the experience.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're sorry that after further attempts to resolve the noise with your truck that we weren't able to meet your expectations. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.


    Hide Full Review
  • Go Mango Go Rancho
    January 20, 2017

    I love my Go Mango Dodge Challenger from Rancho Dodge!! My salesperson Robert was spectacular. Even though I have credit blemishes and was turned ...

    Rancho Chrysler Jeep Dodge

    Thank you for the kind words about Robert! We are thrilled that he was able to provide you with a great car buying experience here with us! We tha...


    Show Full Review

    I love my Go Mango Dodge Challenger from Rancho Dodge!! My salesperson Robert was spectacular. Even though I have credit blemishes and was turned down, and made to feel lesser than, by other dealerships. Robert treated me with dignity, respect and got me exactly what I wanted. There was no, how about this car instead? There was no bait and switch! There was no, well you need a large down payment. I got my dream car hassle free! Haggle free! Rebate were applied for my down! I would definitely recommend you go see ROBERT @ Rancho Dodge!l

    Does recommend this dealer
    Rancho Chrysler Jeep Dodge

    Thank you for the kind words about Robert! We are thrilled that he was able to provide you with a great car buying experience here with us! We thank you for your business and look forward to your next visit!


    Hide Full Review
  • Jeep Patriot

    I just purchased a 2016 certified preowned jeep patriot sport 4x4 with junior alba from them and they helped out alot with our credit being the wa...

    Dealer Response

    Thank you for your kind words, Sidney! We hope you love your "new" Patriot!


    Show Full Review

    I just purchased a 2016 certified preowned jeep patriot sport 4x4 with junior alba from them and they helped out alot with our credit being the way it is and got us what we needed to work with. Great dealership. Would recommend to anyone looking for preowned esspecially.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, Sidney! We hope you love your "new" Patriot!


    Hide Full Review