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Reviews

Average Ratings

3.6
109 lifetime reviews. Includes reviews of Toyota San Diego from DealerRater.com
  • Happy Customer

    George Reyes was the salesperson who helped me during the time it was in San Diego Toyota. Mr. Reyes was very attentive with my needs and was very...

    Dealer Response

    Hi Donnie, we're so glad you enjoyed your experience at Toyota San Diego with George! Thank you for taking the time to write us a positive review....


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    George Reyes was the salesperson who helped me during the time it was in San Diego Toyota. Mr. Reyes was very attentive with my needs and was very professional. After we had closed the deal, Mr. Reyes continued to show exceptional customer service and two days after I had bought the vehicle, he called to follow up with me to make sure that I was happy and everything with the vehicle was working properly. HAPPY CUSTOMER!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Donnie, we're so glad you enjoyed your experience at Toyota San Diego with George! Thank you for taking the time to write us a positive review. If you're on Facebook or Google+, we'd love it if you connected with us! Hope to see you again soon!


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  • Awesome! Thats all I can say!
    May 16, 2017

    We were help by Abdul! He is a awesome car dealer! he is so patient with everything and very accomodating! everyone in Toyota San Diego was Awesom...

    Toyota San Diego

    Thanks so much for taking the time to leave us this awesome review! We're thrilled to hear Abdul was so helpful with your new car and hope you're ...


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    We were help by Abdul! He is a awesome car dealer! he is so patient with everything and very accomodating! everyone in Toyota San Diego was Awesome! we never had a bad experience with them.. It's our 5th car that we bought from them our 2017 Higlander Hybrid limited platinum awd! keep up the good work guys!

    Does recommend this dealer
    Toyota San Diego

    Thanks so much for taking the time to leave us this awesome review! We're thrilled to hear Abdul was so helpful with your new car and hope you're loving your new Highlander Hybrid!


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  • Bought Two cars there in the past year

    “Moises will always be my salesman. We will be back. He is straightforward and his quotes always beat other offers”

    Dealer Response

    Thanks for taking the time to leave us this review, Chris! We're so glad to hear Moises was helpful with your recent car purchases and look forwar...


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    “Moises will always be my salesman. We will be back. He is straightforward and his quotes always beat other offers”

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us this review, Chris! We're so glad to hear Moises was helpful with your recent car purchases and look forward to seeing you next time!


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  • Buyer

    Jose Franco offered a tremendous price, was extremely professional and helpful, and made the process quick and easy.

    Dealer Response

    Thanks for taking the time to leave us this review Pat! We're so glad to hear Jose made you experience at our dealership a pleasant one and that y...


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    Jose Franco offered a tremendous price, was extremely professional and helpful, and made the process quick and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us this review Pat! We're so glad to hear Jose made you experience at our dealership a pleasant one and that you could leave in the car you wanted at such a great price!


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  • Toyota of SD found it!

    I had been looking all over SoCal for a particular vehicle, color and set of features. I talked with dealers in Ventura, L.A., the Inland Empire,...

    Dealer Response

    Thank you for taking the time to leave us this great review! We're so happy we were able to find the exact vehicle you wanted and could get you in...


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    I had been looking all over SoCal for a particular vehicle, color and set of features. I talked with dealers in Ventura, L.A., the Inland Empire, the OC (where I live) and S.D. More than one dealer said they had it, then they didn't. Most were simply $2000 above the best prevailing price and they wanted to sell one in red or silver (no thanks). San Diego Toyota found one, matched the best price and brought it to me. I've bought a number of cars from the biggest Toyota dealer in the region, but they couldn't match the price or come up with the car. Thanks San Diego Toyota! You're my new "go to" dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us this great review! We're so happy we were able to find the exact vehicle you wanted and could get you into your new car at such a steal. Thanks again for choosing Toyota San Diego, we hope to see you again soon!


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  • Great experience!!!
    August 29, 2016

    I was helped by Mr. Mohammad, great customer service, if ever in need of a car come in and asked for Mr. Mohammad Rana he will help you find the c...

    Toyota San Diego

    Thank you for the kind words and for recommending us!


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    I was helped by Mr. Mohammad, great customer service, if ever in need of a car come in and asked for Mr. Mohammad Rana he will help you find the car that you're looking for. I really recommend Mr. Mohammad. You can contact him at his number (619)280-4100.

    Does recommend this dealer
    Toyota San Diego

    Thank you for the kind words and for recommending us!


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  • Unprofessional
    August 17, 2016

    I have purchased well over a dozen cars by now and have spent more than enough time in dealerships to be able to tell the difference between a pro...


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    I have purchased well over a dozen cars by now and have spent more than enough time in dealerships to be able to tell the difference between a professionally ran business and this place. The key dissapointments were in the lack of professionalism, lack of respect for my time, the highest level of confusion I have ever seen at a dealership and horrendous communication/customer service. During my time in the Marine Corps I took away many traits that have developed me into the initiative and integrity based individual I am today. I apply these same principles to any type of business that I conduct and it's unfortunate when a reputadable organization such as this does not. On the initial inquiry I was led to believe that there was no option to buy the vehicle I was considering due to confusion on the type of buyer the bank thought I was; low credit with low income looking to purchase any set of wheels. When in fact the circumstances were the opposite, this was a third vehicle that I was going to use to alleviate the mileage I was racking up on my other cars. In addition, I have excellent credit and more than enough income. Throughout these initial communications there were talks of lower out the door prices and a limit that I had on how much I wanted to put down. Once I arrived I test drove the vehicle and realized that It would more than suffice as a reliable daily driver so I continued with the full intent to drive it home that evening. This mentality was partially due to my sales reps wording, which came across that I already been approved to the basic terms we had agreed to over the phone earlier that day. This was not the case and to make matters worse 2 new sales reps had now joined the picture and neither were willing to negotiate the overall price. Needless to say, I left that evening without the car. The next day, I called to agree to the new terms that were offered the evening before and notified one of the new sales reps that I was going to stop by during my lunch break to sign and I would be picking the vehicle up later that day. This is where the most confusion began coming up. Apperantly I was not fully approved but was not made aware of this. In fact, when I showed up to sign I was introduced to the original sales rep that I had negotiated strictly over the phone with and he had ALL the necessary documents for me to sign and purchase the car. Unfortunately, he was not the original sales rep and he had the keys and documents for a completely different car and possibly different person. He seemed more confused than I was at that point. He had me wait while he went to grab the correct documents and NEVER returned. I sat there for what felt like 20+ minutes, while on my lunch break, with no one coming to check up on me or at least communicating any bit of information about what was going on. Unfortunately, I had to leave to get back to work. I notified the secretary since none of the now 5 reps that I had worked with were anywhere to be found. It took two hours for ME TO CALL THEM because they can't call someone back that they were just working with. After a quick talk and another phone call later I was finally told that there in fact were "too many people involved" and this created the confusion with their lenders. In addition, I was told that the bank was now not approving the loan due to the age of the vehicle, which was something that was cleared up and assured to me that it was not an issue the day before! The next day I recieved a call from the floor manager, which is perhaps the clearest example of the lack of professionalism seeing that the leadership can't even follow through. I told him about my epxerience and the unprofessional business that led to the confusion at this dealership. He said he was going to notify the general manager and follow up with me within, I believe he said 20 minutes. It's been a few days now and have yet to recieve a follow up.

    Does not recommend this dealer

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  • Ripped Off on Warranty "Diagnostic" Fee
    March 31, 2016

    Beware of the "bait and switch" warranty offered by Toyota and the same with the over-priced "platinum care" extended service warranty. I had a "c...

    Toyota San Diego

    I apologize for any confusion that occurred during the transaction. We always try to be completely transparent with everything including all fees ...


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    Beware of the "bait and switch" warranty offered by Toyota and the same with the over-priced "platinum care" extended service warranty. I had a "check engine" warning light on a 2012 Prius still under the traditional warranty AND the platinum extended warranty. I took it in to have it checked. I was told there would be a $125. diagnostic fee. I mentioned both warranties and Kristen Seipel (service writer) rudely snapped back that the diagnostic fee was not covered by any warranty and it would be charged "no matter what." The only consolation was if there was a repair that was not covered under warranty (say what?), I could apply the fee toward the cost of the repair. Of course, with the Toyota warranty, and the zero-deductible of the $2,300 extended warranty, how could they possibly pull this scam off so that I would have to pay the diagnostic fee no matter what? Realizing I had been cheated at some point along the line, I had them check out the car, hoping I could argue about it later. After sitting there for 2.5 hours (yes, I had an appointment), I was told that the check engine light was "on" due to a loose gas cap. "That will be $125. How do you want to pay?" Having been a Toyota customer for many years and many Toyota cars, this pretty much soured me on Toyota, and especially Toyota of San Diego. I had thought diagnostic fees were to guard against people getting a diagnosis, then going elsewhere. I had no idea they could be used by Toyota as a scam to get around the zero deductible of the extended warranty, the initial warranty, and even a situation where nothing was really wrong with the car. Never again.

    Does not recommend this dealer
    Came in for service or repair
    Toyota San Diego

    I apologize for any confusion that occurred during the transaction. We always try to be completely transparent with everything including all fees throughout the entire service process. If we failed at communicating clearly, I¿¿¿m very sorry. If you would like to discuss your experience further, please contact our customer care representative - Tricia Armstrong: 610-727-5915 or tarmstrong@toyotasandiego.com


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  • Toyota 2016

    2016 Corolla has worst seat in my car experience - tough as a park bench. After 20 second I got an issue with my back, Not my car.


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    2016 Corolla has worst seat in my car experience - tough as a park bench. After 20 second I got an issue with my back, Not my car.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Loyal Customer
    February 5, 2016

    John Levy always takes good care of me, so i became a loyal customer. I even drive down from Oceanside to get my car serviced here. Car was servic...

    Toyota San Diego

    Hi Jen, thanks for the positive review! We're glad John is always so helpful. Please come see us again soon!

    Toyota San Diego

    Hi Jen, thank you for taking the time to write us a positive review (here and on Google+)! Hope to see you again soon!


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    John Levy always takes good care of me, so i became a loyal customer. I even drive down from Oceanside to get my car serviced here. Car was serviced at a reasonable time, despite it being so busy.

    Does recommend this dealer
    Came in for service or repair
    Toyota San Diego

    Hi Jen, thanks for the positive review! We're glad John is always so helpful. Please come see us again soon!

    Toyota San Diego

    Hi Jen, thank you for taking the time to write us a positive review (here and on Google+)! Hope to see you again soon!


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