My husband and I just stopped by this dealership on our way to Orlando, not expecting to buy anything right away. I was in the market for a new vehicl...e but figured it would take a few weeks to look around and get a good price. Right away we were greeted with a smile, everyone at this place was so very friendly and willing to help. We worked with Hans Mathes and he was the best car salesman that I have ever encountered. He did not waste our time, he showed us exactly what we liked and what was in our price range. He was very patient with us and had some great recommendations. We found the car of our dreams and got a great deal. I usually hate purchasing a new car because of all the paperwork and wasting almost a whole day sitting and waiting. However, not at this dealership, they were very quick and efficient. We were in and out in less than 2 & 1/2 hours tops, which is unheard of for me. I am usually there for a minimum of 6 or more hours. That included looking at many cars, test driving and finally making a decision. The paperwork process was fast and painless, I was pleasantly surprised. I am extremely happy with my new car and I would highly recommend this dealer anytime to all my family and friends.
Mark provided me with an enjoyable experience. This dealership definitely acquired another life long customer. I look forward to working with Huston C...adillac again in the future.
My experience was as easy as 1-2-3 I'm very pleased and happy how much they helped me getting what I need and foremost had all my questions answer wit...h no hesitation. They were motivated to work hard searching what I came in to purchase. I am a very happy client at Huston Cadillac Lake Wale Florida for being a Chicago resident.
I purchased a vehicle from their online sales specials. The salesman Mark called me and took all my information over the phone. I sent pics of my trad...e in and shortly afterwards we worked out a deal on the phone. when I arrived the vehicle was as nice as in the ad and was ready to go for me.. The finance dept had all the numbers ready for me all I had to do was decide on my loan terms. Have never bought an easier vehicle in all my purchases. Friendly staff clean place I will buy from again when the next time I need a vehicle. Thank You
Top notch facility. Workers are extremely courteous, helpful, polite, etc. First time taking my car there and I am forever their client. We moved to ...the area last year and I am so glad I took my car for service there because they are the best. The waiting room is clean, comfortable, quiet, and they have plenty of choices of gourmet coffee, tea, beverages and snacks. This is the first time we took our car to get serviced and was returned clean and washed. I AM SPOILED NOW.
I always receive outstanding customer service and maintenance whenever I visit Huston Cadillac. From my contact with Shaunah my service writer, to the... time I settle with the cashier, I'm always greeted with a smile and kind words from every member of the Huston team. The service department is top notch and has never disappointed me. Never had to return for unsatisfactory work. Without a doubt, the best Cadillac dealership for both sales and service!!!
I went in to have my car serviced and decided to look at a trade in. Our financing was approved and we were ready to sign. However, there was about a... 4k difference in where we were and where we needed to be. I offered to come up 2k more if they would come down 2k. They would not budge. Even after showing them they were overpriced according to Kbb. If you look at this car here as well cars.com says this car is overpriced. I can't believe they let me walk off the lot. To make matters worse I was a repeat customer. Now they have not only lost me as a customer for car purchases but as well for servicing. Doesn't seem like smart business to me!
Here at Huston Cadillac we always strive to meet our customer's expectations. When it comes to pricing a vehicle we feel we are competitive in the mar...ketplace. Several factors go into pricing a vehicle such as trim level, certifications, overall condition of the vehicle, etc. We do value you as a customer.
A fantastic buying experience! Our sales person David Quinto walked us to the every step of the process Thank you Huston Motors for your teams effo...rts.
Do not buy any used car here. I bought a 2011BMW x5 which brakes were bad they told my was because car was sitting for too long. It broke down the sam...e day on my way home and the remote key never work, next they I was at the auto part fixing the brakes which cost me $260. Few days later i took the car to a certify BMW shop and they found 2 oil leak and because they pressure wash the engine I didn't notice the day of purchase , the repairs of that was $1568.79 plus $378 for a new key. All that in less than 3 week after I bought the vahicle and they just clean their hand saying that wasn't true and I have all the evidence . DO NOT BUY CARS HERE!!!!!!!!
Leo, we are committed to providing our customers with a seamless car buying service experience. I assure you that 100% customer satisfaction is our ut...most priority. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
1st off, I paid extra to have 'the protector' put on my car and they didn't put it on. Had to bring it back. Have a 'wind noise' issue with my car tha...t they can't fix and now they are treating my new car like it would be a trade-in. This is absolutely unacceptable. I would never recommend them to anyone, not would I ever go back there. Absolutely horrible dealership. And, I'm not getting any satisfaction from GM.
Jean, we are committed to providing our customers with a seamless car buying service experience. I assure you that 100% customer satisfaction is our u...tmost priority. We did extend a goodwill offer to trade you out of your current vehicle, buy it back at full purchase price and sell you a new one that you were happy with. If you are willing to contact us at your convenience, we would be more than happy to further discuss moving forward in a positive direction.