Rogers & Rogers Toyota Hours
Terrible!! It took 4 1/2 hour for a tire rotation. Very poor service. Awful Don't come here at all. Robert don't care.
When searching for my new Tundra I looked EVERYWHERE. The only dealership that was willing to order the truck for me and not charge an exorbitant amount... was Rogers & Rogers Toyota. After ordering the truck I received a few phone calls with updates. Within a few weeks they had called to let me know the scheduled build date. Once the truck was built they gave me an ETA for arrival to the dealership. Within 60 days I hd my custom built truck parked in my driveway! These guys are awesome!
We're glad we were able to order that Tundra for you! If you have any questions about your new pick-up in the future, please feel free to give us a ca...ll. Enjoy your new Tundra!
Awful service department in the Imperial Valley...
Griselda,I apologize for your experience with us on Saturday. Early in the morning at opening there is typically a line of cars, as imaginable, it tak...es a little while to get to everybody. We apologize for the wait. Melissa who is an excellent trainee accidentally wrote your vehicle for a battery light rather than check engine light inspection. After discovering her error we immediately ran a free diagnostic on your vehicle. When we connected the scanner to your car¿¿¿s computer, the car told us the gas cap was loose. Standard procedure in this situation is to adjust the gas cap and clear the light. In the event that the light were to come back on, this would signal us that the cap is either entirely faulty or the EVAP system is not properly functioning.The mileage of your vehicle was mentioned as you are over the 36,000 mile warranty and certain repairs may be out of pocket. I apologize that you felt ¿¿¿discriminated against¿¿¿. Rick was simply attempting to disclose all potential charges, the same as we do for every customer. At the time of your conversation Rick Moody was unaware that you had purchased an extended warranty for the vehicle.Your encounter on Saturday sounds like there were a few misunderstandings. Please let us know if your check engine light has remained off. If the light has remained off, good news... it was just a loose cap. We wish you and your family the best.Sincerely,James Canada
The check engine light came on in my vehicle and I drove it to the dealership to have it checked out. It turned out to be a loose gas cap, but they figured... it out very quickly and there was no charge for diagnosing the check engine light.
I asked for information through their website and they immediately called me with answers. They suggested I complete a credit application on their webpage... to speed things up and I am glad I did! I went into the store the next day and was already approved by the bank and all paperwork was ready. Best experience I've ever had with a dealership.
My dad and I were looking for a Corolla for my mom, and the guys at Rogers and Rogers Toyota did a great job. They matched a deal in San Diego, so it... was very easy for us to stay local. Definitely a good experience.