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Awful service department in the Imperial Valley...
Griselda,I apologize for your experience with us on Saturday. Early in the morning at opening there is typically a line of cars, as imaginable, it tak...es a little while to get to everybody. We apologize for the wait. Melissa who is an excellent trainee accidentally wrote your vehicle for a battery light rather than check engine light inspection. After discovering her error we immediately ran a free diagnostic on your vehicle. When we connected the scanner to your car¿¿¿s computer, the car told us the gas cap was loose. Standard procedure in this situation is to adjust the gas cap and clear the light. In the event that the light were to come back on, this would signal us that the cap is either entirely faulty or the EVAP system is not properly functioning.The mileage of your vehicle was mentioned as you are over the 36,000 mile warranty and certain repairs may be out of pocket. I apologize that you felt ¿¿¿discriminated against¿¿¿. Rick was simply attempting to disclose all potential charges, the same as we do for every customer. At the time of your conversation Rick Moody was unaware that you had purchased an extended warranty for the vehicle.Your encounter on Saturday sounds like there were a few misunderstandings. Please let us know if your check engine light has remained off. If the light has remained off, good news... it was just a loose cap. We wish you and your family the best.Sincerely,James Canada
The check engine light came on in my vehicle and I drove it to the dealership to have it checked out. It turned out to be a loose gas cap, but they fi...gured it out very quickly and there was no charge for diagnosing the check engine light.
I asked for information through their website and they immediately called me with answers. They suggested I complete a credit application on their web...page to speed things up and I am glad I did! I went into the store the next day and was already approved by the bank and all paperwork was ready. Best experience I've ever had with a dealership.
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