Good experience from beginning to end! The environment was inviting, courteous and the sales person very personal and knowledgeable. Left there feelin...g great!
Our salesperson Karnit is the best. I have never had such all-encompassing service while buying a car until now. And I get a new car every 3 years. Sh...e is the best Mercedes salesperson.
I ordered a part and was told by the parts department when it came in and was painted my service advisor would contact me when the part was ready and ...they would put it on. I didnt hear from anyone so I called my service advisor and he said the part was in and I could go to the parts department and pick it up. i asked if they put it on and he said bring it over. I picked up the part and the parts department told me I should have been contacted by service which never happened. I put the part on myself and thought to myself I might expect this from my daughters VW dealership but not from Mercedes Benz...Really disappointing
Professional employees and service. Work was done as requested.
Easy appointment process, professional service team, attractive place to wait (or watch TV or read and snack) and efficient service. Courtesy shuttle ...if you don't want to wait.
Bought the 2015 through the certified pre-owned program. When they were done attending to the vehicle, it looked brand new, without the brand new pric...e.
One of my best new car buying experiences. Minimum time required. Great people.
Very good communication between myself and Service Personnel.
Fantastic support and attention from Karnit during the entire leasing process. Best sales person we have dealt with at an auto dealership ever
I have had two major repairs to my 2006 C350, both caused by poor design by Mercedes. First, at 9500 miles I had to have a fuel pump replaced due to ...a leak. Mercedes did not accept any fault and I had to pay $900 for the repair. It was a recall item for the E350 but not my car and it was the identical problem. Second, at 37,000 miles I had to spend $850 to replace a power window regulator that should never have been a problem. Again Mercedes accepted no responsibility. These cars are great to drive but the company and dealer are pure crap. This is my second and last Mercedes.