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Napleton's Volkswagen of Orlando

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Napleton's Volkswagen of Orlando Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

At Napleton's Volkswagen of Orlando, we are not only passionate about our new and used Volkswagen model lineup, but we a

...

re extremely dedicated to providing top-notch customer service to our Altamonte Springs, Oviedo, Winter Park, Union Park area customers as well. Whether you have a specific model in mind or not, we here at Napleton's Volkswagen of Orlando will help you make a highly informed decision through every step of the buying process.

"Family owned & operated since 1931! Come join our family!"

Service

Wiper Blade Replacement

$40

Car Wash

Complimentary

Oil, Filter Change

$49.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
471 lifetime reviews. Includes reviews of Napleton's Volkswagen of Orlando from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2019

    Great place overall. Manager and my salesman Javier were super friendly and helpful. They did not seem pushy at all and were very patient with us. There... is a VIP package that will be included with oil changes and other services but prices were still reasonable.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there Khoa! Thank you so much for the glowing review and high star rating! Congratulations on your new car as well:-) We're so happy to hear t...hat Javier was here for you, and provided you with the wonderful customer service, and product knowledge that we strive to give all of our guests! With the many choices you have out there when looking for that perfect new car, we truly appreciate you choosing Napleton Volkswagen! Welcome to the Napleton family and have a marvelous weekend!


    Worked with:
    Javier Santiago

    Certified Salesman

    NOT RATED

  • 5.0 out of 5
    September 30, 2019

    Everyone here is great and friendly and they take care of you very well they know what they're doing if you have any questions just ask them and they will... be able to tell you because of their knowledge

    Not Applicable
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kbbratt 4466, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to make ...sure that all of our guests have the best experience possible, and I thank you for letting us know we hit the mark! Thank you so much for choosing Napleton Volkswagen and please don't hesitate to reach out to us for anything you need! Have a marvelous week ahead!


    Worked with:
    Carlos Nieves

    Sales

    (5.0) 10 reviews

    Luis Soto

    salesman

    NOT RATED

    Adrian Aponte

    salesman

    NOT RATED

    Cameron Bell

    Salesman

    NOT RATED

    Danielle Lee

    Customer Service/ HR Representative

    NOT RATED

  • April 16, 2018

    I was shopping for a new car for my granddaughter and I was overjoy that my granddaughter have a great experience at your dealership. Every member of... your staff were professional and friendly. Your people went overboard to assist us in everyway!! Thank you!!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your recent car buying experience with us, Angel! We work hard to provide each of our clients with the best automotive e...xperience! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    September 7, 2019

    Great experience at Napleton, my salesperson Luis Soto was there the whole time and helped me get the deal I was looking for, really great people to deal... with, thanks Napleton.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Goris! Congratulations on your 2015 VW GTI! You're going to have a blast driving this car! Thank you so much for your wonderful review and 5 st...ar rating as well. I'm so glad that Luis took great care of you, and was able to get you into your GTI to drive her home:-) We know you have many choices when looking for a new car, and we thank you for choosing Napleton Volkswagen to make this happen! Welcome to the VW family! Have fun!


    Worked with:
    Luis Soto

    salesman

    NOT RATED

  • 5.0 out of 5
    September 4, 2019

    James in the service department went above and beyond helping us. My husband and I called from Titusville asking for help on our daughters VW Beetle and... James said come right in and was able to help us before they closed. He was very nice and helpful. We will definitely go back to this dealership. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there Cheri! Thank you so much for taking the time to leave this wonderful review and 5 star rating:-) We're so glad that James was able to help y...ou out and get your daughters bug back on the road that same day! We strive to give our customers the best experience possible, and I'm so happy that James made this happen for you guys! He is definitely an asset to our Service Department, and thank you for pointing him out as well! Thank so you much for driving all the way out from Titusville, to make Napleton Volkswagen your new service dealership! It really means a lot to us! Thank you so much and welcome to the Napleton family! Have a wonderful week!

  • 5.0 out of 5
    August 25, 2019

    Would buy from this dealership again and recommend salesman, Javier. Was not pressured to purchase, given time/privacy to discuss purchase decision, good... pricing and quick financing process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good Morning Tiguan124! Thank you so much for taking the time to leave us this wonderful review:-) We're so glad that Javier was here for you to mak...e your experience a great one! We strive to make sure our guests have the best customer experience and we appreciate you saying so! Thank you for being a Napleton Volkswagen customer and please don't hesitate to contact us if you need anything! Have a wonderful week!


    Worked with:
    Javier Santiago

    Certified Salesman

    NOT RATED

  • 5.0 out of 5
    August 24, 2019

    Carlos was very helpful and informative. A friend of mine and I walked in without knowing what to expect but Carlos helped us to find one of the best deals.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Boris for leaving us this glowing review:-) We're so happy to hear that Carlos was here for you, and provided a wonderful experience in purc...hasing your new car! Congratulations as well! Thank you so much for choosing Napleton Volkswagen and we welcome you to the VW family! Have a great week!


    Worked with:
    Carlos Nieves

    Sales

    (5.0) 10 reviews

  • 5.0 out of 5
    August 22, 2019

    James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replacement.... Thinking the battery was no covered. James advised me that there going to run some checks. Only to find out that that battery was covered under VW warranty. He replaces it and set my heart at ease. It wasn't because I got a new free battery why I give it 5 stars. It's because outstanding customer service James provided that made me rate this the highest I could. I will be taking my car back here for now on. Thank you James for making my experience in dealer service amazing...!!! You rock..!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!... Thank you so much for this glowing review! We're so glad that we were able to get you back on the road, and also that James was there to make this experience possible! James is a wonderful, caring advisor, and we are lucky to have him! Thank you so much for choosing Napleton Volkswagen and please don't hesitate to contact us if you need anything at all! Have a fantastic week!

  • 5.0 out of 5
    July 11, 2019

    Brian was extremely helpful throughout the process. I can't say enough about how helpful he was! He was very patient with my warranty company on the phone... for over an hour.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!... We hope to be of service to you again! Take care!

  • 5.0 out of 5
    July 8, 2019

    The sales department does an awesome job to take care of each customer that comes through the doors... truly an experience to be remembered and they take... your time into consideration!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Christopher Leone

    Sales Manager

    (5.0) 19 reviews

    Corey McKnight

    Salesman

    NOT RATED

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