Crossroads Ford of Indian Trail, Inc

Reviews

5.0 out of 5 5.0
500 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 17, 2018

    Great customer service, friendly and done in a very timely manner. Great place!

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    Dealer Response

    Teresa, it is great to read such wonderful comments about your recent experience with us! It is great to hear our Staff took such great care of you! W...e hope to see you here again!

  • 5.0 out of 5
    August 19, 2018

    Attended to quickly. Service was fast and the payment/checkout process efficient.

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    Dealer Response

    Reviews like yours provide encouraging feedback. We try to provide all of our guests with a great atmosphere and world-class service that you can trus...t.

  • May 10, 2016

    Excellent Service... Excellent Attitude... Pleasant experience

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    Dealer Response

    Thank you for the 5 Star Review, Sam! And thank you for your business!

  • 5.0 out of 5
    August 15, 2018

    I go there for oil changes on my truck and for my motor home. Many places do not want to do motor homes because they can't be put on a lift. I have... never been refused service at Crossroads. Great people, short wait time, everything explained.

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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford of Indian Trail for all of your automotive needs. Please don...'t hesitate to call if you'd like further assistance.

  • 5.0 out of 5
    August 3, 2018

    Prices are always Negotiable. Reputations are earned. Crossroads Ford Service has earned an “Impeccable” Five Star reputation for its service... and commitment to Customer Care by Bayard Davis and the Service Department. We would not think of purchasing anywhere else regardless of price. Crossroads Service is “PRICELESS “.

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    Dealer Response

    Davis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or quest...ions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 22, 2018

    Baird always takes good care. Like the upgrades to the waiting area.

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    Dealer Response

    Eleanor, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. At Crossroads Ford of Indian Trail, we ...value our customers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    July 20, 2018

    I brought my F150 in for its scheduled Oil change. Service was prompt and courteous as usual.

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    Dealer Response

    Edward, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist... you! Safe travels!

  • 5.0 out of 5
    July 25, 2017

    After several visits for routine service over the years, Service writer Bayard Davis informed me of a oil leak on my '07 Shelby GT. Service was scheduled... and completed when promised by Wade. All is good. No leak, no scratches or dings...no complaints. I'm extremely happy with Crossroads Ford and their service department.

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    Dealer Response

    Jim, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Crossroads Ford of Indian Trai...l for all your vehicle needs! Take care!

  • 5.0 out of 5
    June 30, 2017

    they are always friendly people and ready to assist you with your need. thank you

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  • 5.0 out of 5
    June 26, 2017

    The staff worked with me to prepare for the AC System replacement ensuring that all the parts were available on the scheduled appointment day, so the install... went very smoothly.

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