Crossroads Ford of Indian Trail, Inc

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Reviews

Average Ratings

4.9
485 lifetime reviews.
  • Service

    Excellent Service... Excellent Attitude... Pleasant experience

    Dealer Response

    Thank you for the 5 Star Review, Sam! And thank you for your business!


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    Excellent Service... Excellent Attitude... Pleasant experience

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 Star Review, Sam! And thank you for your business!


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  • Explorer Platinum !!!

    JB & Kyle could not have been any easier to work with. I do not like being pressured and with these guys, there was none. Awesome group of guys, t...


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    JB & Kyle could not have been any easier to work with. I do not like being pressured and with these guys, there was none. Awesome group of guys, thank you for a great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2015 Mustang GT

    Great buying Experience and Sales Guy John was the best:


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    Great buying Experience and Sales Guy John was the best:

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Car repair

    Great experience. Great customer service. Great communication about the repairs needed and cost.

    Dealer Response

    Deborah, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    Great experience. Great customer service. Great communication about the repairs needed and cost.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deborah, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • 2015 Ford escape great service by Michael.

    Best service ever Michael is the Best. Love eating breakfast at DJ great food. Thanks again for the great service Michael all the best to you. Se...

    Dealer Response

    Barry, we?re happy we could help you! We look forward to your next visit!


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    Best service ever Michael is the Best. Love eating breakfast at DJ great food. Thanks again for the great service Michael all the best to you. See you soon.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Barry, we?re happy we could help you! We look forward to your next visit!


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  • I love my new (to me) car!

    I recently found a vehicle that I was interested in on the Cross Roads website. I then went to Cross Roads Ford of Indian Trail, where Doug assist...


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    I recently found a vehicle that I was interested in on the Cross Roads website. I then went to Cross Roads Ford of Indian Trail, where Doug assisted me. It turned out that the vehicle I was hoping to look at was not at the Cross Roads location I had come to. Doug assured me that the vehicle could be brought to that location the next day and I could then look at it. And he delivered, the vehicle did come in the following day and I was in love with it! Doug was so helpful with everything including a few minor repairs the vehicle needed (which were all repaired complimentary by the dealership!). I had a wonderful experience at Cross Roads Ford of Indian Trail and would highly recommend the dealership to anyone looking for a great car and great service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • F350 repair

    Was kept informed when service was complete. Friendly staff.

    Dealer Response

    We really appreciate your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflec...


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    Was kept informed when service was complete. Friendly staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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  • Title? What does this mean?

    Bayard has always been very helpful, knowledgeable and I've always felt that his advice and recommendations are spot on.

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, David. Please let us know if there is ever a...


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    Bayard has always been very helpful, knowledgeable and I've always felt that his advice and recommendations are spot on.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, David. Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Pleasant Staff, Smooth Process

    When trying to find out what car would be best to purchase Glen C. was more that helpful. He went above and beyond assisting my with my purchase o...


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    When trying to find out what car would be best to purchase Glen C. was more that helpful. He went above and beyond assisting my with my purchase of a Ford Fusion SEL and made sure that I was happy through the process. I was always able to reach him with any questions I had. If there's a need to find another car, I would definitely consider coming back to see Glen C. for assistance.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fast diagnosis, helpful and informative staff

    We purchased the 2008 Edge on May 19 with extra warranty for certain parts of the vehicle. Two months later the car had a leak that was not part o...

    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Cathy! Thank you so much for being one of our valued guests and we look forward to...


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    We purchased the 2008 Edge on May 19 with extra warranty for certain parts of the vehicle. Two months later the car had a leak that was not part of our extended warranty. Four hundred dollars later it was a power steering leak problem. The service was provided promptly the staff helpful but I will say disappointed to have problems so soon after the purchase.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Cathy! Thank you so much for being one of our valued guests and we look forward to your next visit!


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