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Reviews

Average Ratings

4.0
92 lifetime reviews.
  • Internet Shopper

    The clear explanation of each car listed on the website is great. I was able to understand the features in each car and why it was priced accordi...


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    The clear explanation of each car listed on the website is great. I was able to understand the features in each car and why it was priced accordingly. No games or nonsense - refreshingly straight forward. Made going to the dealership so much quicker and easier. I was not pressured or had any kind of bait & switch. Great people!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dont trust these people

    Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next mor...

    Dealer Response

    I am sorry to hear about your experience, please give our General Manager Eric Kibort a call at 216-475-4800 to discuss the matter further.


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    Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next morning and records a message saying good news, we will accept the deal. Anyway I call back and he says he agrees with the terms and verbally repeats them. I agree, and then he asks for my social so he can run a credit check. I say I need the offer in writing before I can commit. He sends me the offer in writing, 4000 dollars above what we agreed. Did he take me for a complete fool? Outrageous, they should be ashamed. I am so glad I did not trust him and get a credit hit based on his talk. Always confirm everything in writing, but better, don't do business with them. They are the reason, car dealers still have the worst reputation overall.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am sorry to hear about your experience, please give our General Manager Eric Kibort a call at 216-475-4800 to discuss the matter further.


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  • Not trustworthy and terrible customer service

    My wife took her Infiniti for service because of her emissions light remaining on. Service department informed her she needed brakes and tires. ...


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    My wife took her Infiniti for service because of her emissions light remaining on. Service department informed her she needed brakes and tires. She had all the work completed. We had asked for the tires back because they were recently replaced a year prior. Infiniti stated her tires had 4/32 treads left. I took the tires to 3 other companies who stated the tires were 6/32. When informing Infiniti, they stated they would pick the tires up to be measured again. At first they wanted me to bring the tires back until I requested they pick up the tires since this was not an error on our part. We were informed of a day the tires would be picked up and received a call that day. However, the tires were never picked up. I had to call the following afternoon. At that time, I was blamed for the miscommunication. In following up with a supervisor, the tires were picked up that day. I did receive a video (not a good video) showing the tires measured around a 5. I have filled out their survey that was sent via email and sent a tweet to Bernie Moreno who stated there will be follow up. As of this review, I have yet to have follow up with any representative from Infiniti. I am vey disappointed in their service. Previous reviews on other sites show a rating of 3.5 out of 5. The 3.5 is too high.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Poor customer Service Warning

    Awful customer service in service department. Do not provide loaner cars as promised. Rude manager in service department.


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    Awful customer service in service department. Do not provide loaner cars as promised. Rude manager in service department.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • First-time Infiniti Buyer

    I had a great experience at the dealership. James was awesome, low pressure and relaxed, but very knowledgable. I've recommended this dealership t...


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    I had a great experience at the dealership. James was awesome, low pressure and relaxed, but very knowledgable. I've recommended this dealership to friends and family.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Scott Burrows - Sales Consultant

    Scott was great to work with from start to finish. I would highly recommend him to anyone who is looking to buy or lease a new car. He knew that m...


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    Scott was great to work with from start to finish. I would highly recommend him to anyone who is looking to buy or lease a new car. He knew that my time was limited because of my young kids who were with me, and a lot of the details were taken care of over the phone and text throughout the process. The buying process with any dealer for me is typically 1 star, so 4 stars is excellent in my view.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service !!!

    My experience with purchasing my car was great from beginning til end. Salesman, James was very professional , knowledgeable , accurate and very c...


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    My experience with purchasing my car was great from beginning til end. Salesman, James was very professional , knowledgeable , accurate and very courteous. Very pleasant atmosphere. It was a pleasure doing business with Infiniti of Beachwood and Im very happy with my new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer services, no games!

    I had a great experience buying my Qx50 from Infiniti of Beachwood. My sales representative Joe talk to me on the phone I told him what I was look...


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    I had a great experience buying my Qx50 from Infiniti of Beachwood. My sales representative Joe talk to me on the phone I told him what I was looking for and where I wanted to be financially and he made it happen for me. This was a super quick and professional experience in comparison to some of my other purchases from BMW, Lexus, and Mercedez. There was no game playing this dealership treated had the best customer service to far. My car drives great and I'm super happy with my purchase! I highly recommend this dealership and Joe.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer Service Great, Knowledgable employees!

    I contacted Beachwood Infiniti via chat on their website and I recieved an email from Brooke. I informed Brooke of the car I wanted and my situati...


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    I contacted Beachwood Infiniti via chat on their website and I recieved an email from Brooke. I informed Brooke of the car I wanted and my situation and she set me up with James. I had credit issues and Brooke said that it shouldnt be an issue to get approved. That was great news because I was hitting a road block with my credit and getting the car I wanted. I got into a car accident and needed to purchase another vehicle and James Drake was very patient with me and understanding. Usually purchasing a car is a big headache but to my surprise it was very smooth at Infiniti. James explained the terms and conditions very clear and even followed up with me days and weeks later. I really appreciate the Beachwood Infinti staff and would recommend James to any one that feels nervous about this process, he is a true natural and will wok hard to make sure you're satisfied. Thank you Brooke and James, you both make a great team!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jeffrey

    Just leased a new Q 50 and what a great experience at a terrific dealership. Scott Burrows made leasing a new car a pleasure. The service departme...


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    Just leased a new Q 50 and what a great experience at a terrific dealership. Scott Burrows made leasing a new car a pleasure. The service department is terrific and they make sure you leave with a clean car. i would advise anyone looking for a great car and a better deal to see Scott. I am sure you will leave happy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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