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Reviews

Average Ratings

4.9
80 lifetime reviews.
  • LaFontaine Ford Rocks

    Didn't have an appointment I just stopped in because my check engin light was in. They worked me into their busy day and diagnosed my vehicles pr...

    Dealer Response

    Hi Amy! We are happy that we were able to get you in and get your vehicle fixed within a day. I will be sure to pass along your review to our serv...


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    Didn't have an appointment I just stopped in because my check engin light was in. They worked me into their busy day and diagnosed my vehicles problem and had it fixed within 6 hours. I will definitely be using LaFontaine Ford again for all my cars needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Amy! We are happy that we were able to get you in and get your vehicle fixed within a day. I will be sure to pass along your review to our service team letting them know how satisfied you are. Come see us again soon! - Shelbi P.


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  • Fine Service at LaFontaine of Lansing

    Routine service was done promptly. Michelle was helpful and informative. It was another good experience at LaFontaine.

    Dealer Response

    Thank you for rating us with 4 stars Nick. If there was anything more we could have done to make it worthy of all 5 stars we would like to learn w...


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    Routine service was done promptly. Michelle was helpful and informative. It was another good experience at LaFontaine.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for rating us with 4 stars Nick. If there was anything more we could have done to make it worthy of all 5 stars we would like to learn what it is; feel free to email me at cdierschow@lafontaine.com. Thank you again for being a part of the Family Deal. -Cassy D.


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  • All Recalls Checked!

    Brought car in for recall service. Service completed, but found another recall when I finally got my phone to sync with my car. It seems that th...

    Dealer Response

    Thank you for rating us with 4 stars Sharon. If there was anything more we could have done to make it worthy of all 5 stars we would like to learn...


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    Brought car in for recall service. Service completed, but found another recall when I finally got my phone to sync with my car. It seems that that would have shown up when the VIN number Entered?

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for rating us with 4 stars Sharon. If there was anything more we could have done to make it worthy of all 5 stars we would like to learn what it is; feel free to email me at cdierschow@lafontaine.com. Thank you again for being a part of the Family Deal. -Cassy D.


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  • Lube Oil and Filter/ Tire Rotation

    Service was outstanding and fast, Always a pleasure dealing with Andrew at the service desk, he is always very professional and excellent at his j...

    Dealer Response

    Thank you for all 5 stars Greg. We appreciate it! -Cassy D.


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    Service was outstanding and fast, Always a pleasure dealing with Andrew at the service desk, he is always very professional and excellent at his job !!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for all 5 stars Greg. We appreciate it! -Cassy D.


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  • Why would you choose anyone other than Ford Hall?

    Ford Hall is a terrific person to work with. I called him and told him what my needs were. He immediately made suggestions and led me to the perfe...

    Dealer Response

    Thank you for rating us with all 5 stars Lisa. -Cassy D.


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    Ford Hall is a terrific person to work with. I called him and told him what my needs were. He immediately made suggestions and led me to the perfect vehicle. The whole process could not have been easier. Our communication was via phone or text, and I never had to leave the comfort of my home (until I went outside of my home to see the vehicle that he arranged to have delivered). Ford even went above and beyond by bringing all of the paperwork to me so that I didn't have to drive to Lansing. We have been long-time customers of Ford Hall (we're still driving our '98 Mustang that he sold us back in '98).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for rating us with all 5 stars Lisa. -Cassy D.


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  • Thanks Todd

    Todd went the extra mile to help me find the perfect truck, and the buying process was as smooth as I have ever experienced. I will definitely be...

    Dealer Response

    Thank you for choosing LaFontaine Ford for your vehicle needs! We strive to provide the best customer service in the industry, and I'm so glad tha...


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    Todd went the extra mile to help me find the perfect truck, and the buying process was as smooth as I have ever experienced. I will definitely be recommending LaFontaine Ford to family and friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Ford for your vehicle needs! We strive to provide the best customer service in the industry, and I'm so glad that is what you experienced! Thank you for the 5-star review, and for referring us to your family and friends!


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  • Very thorough service.

    Very thorough service, the experience was begun with the anxiety of the car needing work for non-scheduled maintenance. The service rep was knowle...

    Dealer Response

    Thank you for choosing LaFontaine Ford of Lansing. We truly value you as our customer, and appreciate that you took the time to write this review....


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    Very thorough service, the experience was begun with the anxiety of the car needing work for non-scheduled maintenance. The service rep was knowledgeable and concerned for my situation having a car needing service more than fifty miles from home. In the end if I ever need service and am in Lansing I would absolutely use LaFontaine Ford of Lansing,

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Ford of Lansing. We truly value you as our customer, and appreciate that you took the time to write this review. We are so glad to have been of service to you, and look forward to working with you in the future!


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  • Oil Change

    Great service. Very Efficient. I don't know what you want for a review, but this is it for me. Hope you had a nice Thanksgiving.

    Dealer Response

    Thank you for choosing LaFontaine Ford. We appreciate that you took the time to write this! :)


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    Great service. Very Efficient. I don't know what you want for a review, but this is it for me. Hope you had a nice Thanksgiving.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Ford. We appreciate that you took the time to write this! :)


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  • New 2016 edge

    Steve went above and beyond to find me a car that I wanted that worked with my budget I am totally thrilled with my new car my first new car.

    Dealer Response

    Thank you for choosing LaFontaine Ford! Steve rocks!


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    Steve went above and beyond to find me a car that I wanted that worked with my budget I am totally thrilled with my new car my first new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Ford! Steve rocks!


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  • Transit purchase

    Looking for a new Transit to replace my RUSTING 4 year old Sprinter and they were the dealership that had product in stock. Went in on Saturday mo...

    Dealer Response

    Thank you for choosing LaFontaine Ford! I am so glad we could be of service to you with your business vehicle needs. The LaFontaine Family Deal; i...


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    Looking for a new Transit to replace my RUSTING 4 year old Sprinter and they were the dealership that had product in stock. Went in on Saturday morning and out Saturday afternoon owner of the truck I needed to support my Business.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Ford! I am so glad we could be of service to you with your business vehicle needs. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


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