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Reviews

Average Ratings

4.6
Average based on 50 reviews.
  • 2014 F-type purchase

    The overall buying experience was outstanding. Of course I was a bit uneasy as most people are when purchasing a vehicle; however I was fortunate ...

    Dealer Response

    Ms. Castillo, Thank you so much for the kind words that you have shared about the entire service and sales staff here at Alvarez Jaguar. Mr. Alvar...


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    The overall buying experience was outstanding. Of course I was a bit uneasy as most people are when purchasing a vehicle; however I was fortunate enough to personally negotiate the purchase of my 2014 Jaguar -F type with the owner of Alvarez Jaguar --Ramon Alvarez who does not hesitate to participate in connecting with his customers, and making "that deal happen". I must say he is truly a professional who demonstrates "genuine" concern with fulfilling all the needs his customers may have.....from offering a cup of coffee to negotiating closing costs. Furthermore, the entire Alvarez Jaguar staff are consistent on a daily basis with their superior customer service etiquette. I have been a return customer since 2003....and the Alvarez Jaguar customer service is consistently flawless. I understand that could be difficult to believe, however to experience it is what's convincing. I highly recommend anyone considering the purchase of a Jaguar or a Lincoln to afford Alvarez Jaguar/Lincoln the opportunity to "treat you as royalty".

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ms. Castillo, Thank you so much for the kind words that you have shared about the entire service and sales staff here at Alvarez Jaguar. Mr. Alvarez believes in the philosophy "Effort equals results" and he shares that belief with everyone on the team. The team at Alvarez appreciates your Jaguar brand loyalty and we look forward to providing top service for many years to come. Best Regards, Jim Lynch Alvarez Jaguar Parts and Service Director


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  • Alvarez Lincoln

    I went there to purchase a 2017 Lincoln MKZ Hybrid. We drove several different MKZ's before settling on the one I purchased. There was no pressure...


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    I went there to purchase a 2017 Lincoln MKZ Hybrid. We drove several different MKZ's before settling on the one I purchased. There was no pressure by the sales person to hurry or rush to buy a car he said his job was for me to pick the car I wanted and would be happy with and the whole process was completed without any pressure by the sales staff. I was completely satisfied with the car buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Eileen Richards

    After driving cars at multiple dealers, I had an idea what I wanted and what it should cost. As a USAA member, I went through them and was referre...


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    After driving cars at multiple dealers, I had an idea what I wanted and what it should cost. As a USAA member, I went through them and was referred to Alvarez Lincoln in Riverside. (100 miles away) Fleet/Internet Manager Micaiah Barber contacted me within a few hours. I had "seat time" in some Lincolns, and knew what I wanted, and when he had the "under-the-hood" requirements for my husband, (AWD)we were definitely interested. Mr. Barber was well acquainted with his inventory and knew how to apply incentives to our purchase. The MSRP came down, incentives accumulated, and our price point was met. The car was delivered to our driveway, and the paperwork signed at the kitchen table, instead of those awful offices car dealers are known to inhabit. Mr. Barber was professional, easy to understand and patiently walked us through the new technology and safety features, even helping my husband setup the garage door opener. This was the BEST car buying experience I have ever had. I feel like we got a great car at a very fair price, and that if I need anything in the future, I can call on Mr. Barber, and he will make it right. I happily recommend buying from Alvarez Lincoln.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Alvarex Lincoln in Riverside...very disappointing

    Decided to bring car in for a few minor service issues following receipt of an email announcing Saturday service hours. This worked perfectly wit...

    Dealer Response

    Thank you for taking the time to bring this to our attention, Patricia. Customer service is one of our top priorities and we are disappointed to l...


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    Decided to bring car in for a few minor service issues following receipt of an email announcing Saturday service hours. This worked perfectly with my schedule. Dropped the car off at 9am, after hearing nothing by late afternoon we called to be told that the car would not even be worked on till Monday when the electrician arrived! This was not our understanding when we dropped the car off, and led to a very inconvenient, frustrating week due to not getting my car until Thursday night! Always had a good experience with service at Alvarez...not this time!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to bring this to our attention, Patricia. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please contact us at (951) 687-1212 at your convenience so that we can understand what exactly went wrong and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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  • Alvarez Lincoln Jaguar

    Excellent sales staff...Ramon and his staff did an excellent job. I git a good deal and the terms I wanted.

    Dealer Response

    Robert, Thank you for the response. I am a little confused that you gave us a one start rating. Based on your comments it sounded like everything ...


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    Excellent sales staff...Ramon and his staff did an excellent job. I git a good deal and the terms I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, Thank you for the response. I am a little confused that you gave us a one start rating. Based on your comments it sounded like everything went well with the transaction and your comment would indicate a 5 star rating vs. a 1 star rating. Am I missing something? Please let us know. Thanks, Jim Lynch-Parts and Service Director


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  • Loved the People

    We did a lot of on line pricing. Brian Kidd of Alvarez Lincoln went past being a sales man to a friend. Alvarez Lincoln is a great place to shop f...

    Dealer Response

    Thank you for your nice comments. I apologize for the late reply. Best regards, Jim Lynch Alvarez Lincoln Jaguar


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    We did a lot of on line pricing. Brian Kidd of Alvarez Lincoln went past being a sales man to a friend. Alvarez Lincoln is a great place to shop for a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your nice comments. I apologize for the late reply. Best regards, Jim Lynch Alvarez Lincoln Jaguar


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  • Extra help beyond the call of duty

    I ran into a problem one month after the warranty exxpired. The service manager told me how to get the problem covered anyway. Godd guy at a gtea...

    Dealer Response

    Paul, We appreciate your comments. Our team is dedicated to helping our guests and they will go above and beyond to assist our Lincoln customers w...


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    I ran into a problem one month after the warranty exxpired. The service manager told me how to get the problem covered anyway. Godd guy at a gteat dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul, We appreciate your comments. Our team is dedicated to helping our guests and they will go above and beyond to assist our Lincoln customers when the need arises. At Alvarez we make service our number one priority. Best regards, Jim Lynch Parts and Service Director Alvarez Lincoln Jaguar


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  • Great and prompt service.

    This was regular service maintenance for my Lincoln MKX. I have only used Alvarez for service on this vehicle. Always receive top notch service.

    Dealer Response

    Dennis, We appreciate your outstanding comments. The Alvarez staff; both service and parts are experienced and committed to providing great Lincol...


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    This was regular service maintenance for my Lincoln MKX. I have only used Alvarez for service on this vehicle. Always receive top notch service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dennis, We appreciate your outstanding comments. The Alvarez staff; both service and parts are experienced and committed to providing great Lincoln Certified service. Thank you for taking time from your busy schedule to share the news of your service loyalty. Best regards, Jim Lynch Parts and Service Director Alvarez Lincoln


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  • Express delivery straight to our door.

    My husband shopped for the car on line. He found the one he wanted at Alvarez Lincoln. Somehow, Brian Tuttle got ahold of us with the car we wante...

    Dealer Response

    Nikola, Thank you for your very kind words. The sales team is ready to provide top service and do whatever is necessary to provide a memorable pur...


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    My husband shopped for the car on line. He found the one he wanted at Alvarez Lincoln. Somehow, Brian Tuttle got ahold of us with the car we wanted. He gave us a price to lease and we thought it was a fair price. We will save over $100 per month with basically the same car. It just doesn't have all the "Bells and Whistles" that my former car had. Brian delivered the car with all of the paper work to our home and we had a new car in less that 3 hours. We were under NO pressure to purchase the car he brought to our house. A wonderful experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nikola, Thank you for your very kind words. The sales team is ready to provide top service and do whatever is necessary to provide a memorable purchase experience. Your feedback is greatly appreciated and our hope is that you will share the great experience with your friends and family. Best regards, JD Harrison Sales Manager Alvarez Lincoln Jaguar


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  • GREAT SERVICE

    MY 2016 MKC DEVELOPED A SLIGHT RATTLE ON THE DASHBOARD, AND WAS FIXED , NO MORE RATTLE, GREAT JOB....

    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. It's good to hear our team is living up to the promise of pro...


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    MY 2016 MKC DEVELOPED A SLIGHT RATTLE ON THE DASHBOARD, AND WAS FIXED , NO MORE RATTLE, GREAT JOB....

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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