Reviews

Average Ratings

4.6
66 lifetime reviews.
  • 2014 F-type purchase

    The overall buying experience was outstanding. Of course I was a bit uneasy as most people are when purchasing a vehicle; however I was fortunate ...

    Dealer Response

    Ms. Castillo, Thank you so much for the kind words that you have shared about the entire service and sales staff here at Alvarez Jaguar. Mr. Alvar...


    Show Full Review

    The overall buying experience was outstanding. Of course I was a bit uneasy as most people are when purchasing a vehicle; however I was fortunate enough to personally negotiate the purchase of my 2014 Jaguar -F type with the owner of Alvarez Jaguar --Ramon Alvarez who does not hesitate to participate in connecting with his customers, and making "that deal happen". I must say he is truly a professional who demonstrates "genuine" concern with fulfilling all the needs his customers may have.....from offering a cup of coffee to negotiating closing costs. Furthermore, the entire Alvarez Jaguar staff are consistent on a daily basis with their superior customer service etiquette. I have been a return customer since 2003....and the Alvarez Jaguar customer service is consistently flawless. I understand that could be difficult to believe, however to experience it is what's convincing. I highly recommend anyone considering the purchase of a Jaguar or a Lincoln to afford Alvarez Jaguar/Lincoln the opportunity to "treat you as royalty".

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ms. Castillo, Thank you so much for the kind words that you have shared about the entire service and sales staff here at Alvarez Jaguar. Mr. Alvarez believes in the philosophy "Effort equals results" and he shares that belief with everyone on the team. The team at Alvarez appreciates your Jaguar brand loyalty and we look forward to providing top service for many years to come. Best Regards, Jim Lynch Alvarez Jaguar Parts and Service Director


    Hide Full Review
  • 2017 Lincoln MKz Hybrid

    Easy lease process. There was no high pressure. Gave me what I wanted on my trade in.


    Show Full Review

    Easy lease process. There was no high pressure. Gave me what I wanted on my trade in.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great used car experience

    Alvarez Lincoln worked hard to make the sale and ensure that the whole process went smoothly. The vehicle was in excellent condition and I was ve...


    Show Full Review

    Alvarez Lincoln worked hard to make the sale and ensure that the whole process went smoothly. The vehicle was in excellent condition and I was very pleased. My transaction was a bit more complicated because I was buying from out of state, but the sales and finance teams were quick in getting the paperwork sent out and processed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • My Experience at Alvarez Lincoln/Jaguar Dealership

    Overall, I have enjoyed my MKZ Hybrid. Last year a sensor kept alerting me to check my engine. I took the car back to the dealer at least 2 or t...


    Show Full Review

    Overall, I have enjoyed my MKZ Hybrid. Last year a sensor kept alerting me to check my engine. I took the car back to the dealer at least 2 or three times, but the message kept appearing after 2 weeks. Finally, I called the 1-800 number in the owner's manual and was told to make an appointment and that the associate in Michigan would oversee the appointment. Whatever was done alleviated the problem, as I have not had a sensor notification since, re: this problem. There must be a flag or something re: that appointment, since I am not treated as well, since. Once, I stayed two hours for an oil change that I made an appointment for. Perhaps its just being a woman and Black one at that!!! I hope not, since money shouldn't enter the picture.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Customer

    Fantastic sales team, great customer service, large stock of cars, beautiful showroom! Great buying experience ?


    Show Full Review

    Fantastic sales team, great customer service, large stock of cars, beautiful showroom! Great buying experience ?

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service for my jag.

    Awesome care. They are an amazing crew who's first priority is the customer. Need a loaner car. No problem.

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Cindy! Thanks again for your business! Take c...


    Show Full Review

    Awesome care. They are an amazing crew who's first priority is the customer. Need a loaner car. No problem.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Cindy! Thanks again for your business! Take care!


    Hide Full Review
  • 2011 MKZ

    A great job as always. They always provide good service

    Dealer Response

    Reviews like yours provide encouraging feedback. At Alvarez Lincoln, we value our customers and we look forward to seeing you on your next visit. ...


    Show Full Review

    A great job as always. They always provide good service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. At Alvarez Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!


    Hide Full Review
  • Never will go there again, endless spamming

    I bought a car there almost 10 years ago. I have unsubscribed from their emails many times, also by phone, and still get spam, phone calls and mai...

    Dealer Response

    Mr. Sidecar Fan, I apologize if you are still getting mail, email, and spam from our dealership. I will attempt to put a stop to all of the messag...


    Show Full Review

    I bought a car there almost 10 years ago. I have unsubscribed from their emails many times, also by phone, and still get spam, phone calls and mail. They once returned my car with body damage after service and I had a tough time getting repairs under warranty done. I now go to an independent repair shop.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Sidecar Fan, I apologize if you are still getting mail, email, and spam from our dealership. I will attempt to put a stop to all of the messages. Please reach out to me and share the VIN# on your vehicle. I will connect with the factory, the marketing company and our in house people to make it happen. Contact me directly by phone at 951-687-1212 ext. 219 or email at: jlynch@alvarezlm.com You have been heard and I will do whatever I can to assist. Thank you, Jim Lynch Parts & Service Director


    Hide Full Review
  • Alvarez LINCOLN Survey

    My visit was a 'waiting' for repairs. They were accomplished in a much shorter time than I expected. My vehicle was washed before returning to me ...

    Dealer Response

    Mr. Washington, Thank you for the nice review that you posted on the website. We certainly appreciate the good response. Please spread the word an...


    Show Full Review

    My visit was a 'waiting' for repairs. They were accomplished in a much shorter time than I expected. My vehicle was washed before returning to me which was truly appreciated. The waiting are was comfortable, too.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Washington, Thank you for the nice review that you posted on the website. We certainly appreciate the good response. Please spread the word and we want to be your dealership of choice for many years to come. Best Regards, Jim Lynch Alvarez Lincoln Jaguar Parts and Service Director


    Hide Full Review
  • Great Dealership.... Best I've ever dealt with

    It was the first time i was ever offered to drive the car home overnight to see if it was what i might want in my next lease. Then there was no...

    Dealer Response

    Thanks, Marti! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


    Show Full Review

    It was the first time i was ever offered to drive the car home overnight to see if it was what i might want in my next lease. Then there was no pushing afterwards when i said i needed to look more before i committed to purchasing my next car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Marti! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


    Hide Full Review