Ourisman Volkswagen Volvo of Bethesda Hours
Ourisman Volkswagen of Bethesda is the newest Volkswagen store in the Washington Metro Area. Currently located in the he
art of Bethesda, MD on Arlington Boulevard. Ourisman Volkswagen of Bethesda is more than just a showroom, but a destination. The service facility remains conveniently located at 5415 Butler Road in Bethesda, just off River Road. Both the showroom and service facility offer shuttle services to local area businesses, residential areas and Metro. Visit volkswagenofbethesda.com.
"German Engineering - American Hospitality"
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SALES: During an internet search for a new 2019 Volvo S60 T5 on 05/24/19, I received an email response from Daryoush “Danny” Javaherian at Ourisman Volvo... of Bethesda. Over the next 4 days we exchanged 4 emails and countless texts. Early on I told Danny exactly what I wanted. He immediately found me two in stock, which already put them ahead of any of the 5 Volvo dealers closest to me. Then came the price. I did my research fairly extensively before reaching out to any dealers and Danny and the management team said they would be able to match the price I had hoped to get the car for without any haggling. They beat what any competitor was either willing or able to by more than $2,000. I simply told him what I wanted and how much I wanted to pay and Danny made it happen. Finally, my trade. I was trading in a 2016 Race Red Ford Mustang GT with 30,000 miles. Again, I researched and knew what a fair trade in would be. I texted a few pictures to Danny and he agreed to my trade in price. Wow, this was too good to be true. Or was it? Over the next few days I continued to text Danny, trying to figure out the “catch”, the “hidden costs”, the “sleight of hand”, etc. He continued to answer the texts, assuring me that the quote included everything. Finally, on the next to last day, probably to shut me up, he sent me a break down of the costs, including my trade in, rebates, tax, etc. Looked good. On 05/27/19, I decided to go ahead and make the two hour trip from my nice quiet country hometown in southern PA and head into the hectic city of Bethesda, MD. I had a little trouble finding where to park and texted Danny for help. He literally watched for me and flagged me down as I drove up the street. My wife, daughter and I spent several hours waiting for our turn in the financing department, but Danny filled our time by having us taking on a test drive of the vehicle I wanted, thoroughly going over the specifics of the car, and lots of good conversation about nothing in particular. Because we were there for a long time, Danny even shared some food with us, which by the way, was very good. Oh, there was no “bait and switch” or any other horror that I had been thinking had to be the reason for such a great quote. What Danny said is what Danny meant. So, we decided to buy the car. FINANCING: Financing was kind of a nightmare, but I must take responsibility for a decent portion of that. I was given an interest rate better than I could get through my credit union. It turns out though that the rate was based on me giving them the wrong number of months I wanted to finance, so I had to reapply for another loan. But, there were also computer problems that ended with us having to go through the signing process a third time! I believe that the person doing the financing may have been new or maybe new to the computer system because she ended up having another person come over to assist. In the overall scheme of things though, I wouldn’t say it was worthy of a negative review, just a bad day in the finance department, no evidence of a chronic issue. SERVICE: I live two hours away, and have 3 other Volvo dealerships within an hour of my home, so I don’t do any of my service with Ourisman. FOLLOW-UP: Danny has called me 3 times since we bought our car to check on the family and how we are liking the car. I promised Danny back in May that I was so impressed with this dealership that I would be doing a review of my experience. Today I remembered that I had forgotten to honor my word, thus this review today. In summary, Danny was the best car salesperson I have dealt with in the 13 new cars I have bought for my wife and I over the past 20 years. Given all of the extreme doubt I alluded to during our back and forth texting, I’m surprised Danny didn’t punch me out when I walked in the dealership. Instead, he kept the promises he made and delivered me a beautiful car at a very fair price. He should be considered a great asset
This is my fourth Volvo. Brenda has cared for all of them at some point. She did a great job training the young man that helped me.
I recently purchased a 2015 Tiguan from Ourisman. I had a great experience with Stefan St. John. He helped me find the car I was looking for and was very... friendly and attentive to my needs. Buying a car generally isn't fun but he made it much more enjoyable, and was considerate of my time. I would definitely go back for my next car
Cars are miles away. Unorganized parking of vehicles Took me 3 hours waiting for the sales rep to show me a different vehicle and when the manager came... to discuss the price he was unprofessional lousy and lacking basic customer service skill. I bought my first xc90 in 2006 from Don Beyer and will buy my 2nd xc90 from Don Beyer.
My Baby is running awesome. Assurance was done on issues I had . The Super Tech who serviced my car was awesome. Thanks again, am coming back
Our sales person Kathy Johnson was truly outstanding in every way! My wife and I have purchased over 10 new cars in our lifetime and this was FAR AND... AWAY the very best experience we have had. Kathy was extremely attentive, knowledgeable, compassionate, and best of all a fantastic advocate! Living over 1,000 miles away we were a bit nervous about buying a $68,000 car sight unseen. Kathy, along with the sales manager Stefan St. John put our hesitation at ease....and boy did they deliver...Literally! After negotiating an unbelievable deal our new XC60 T8 Plug-in Highbryd was delivered to our driveway within days! Not a scratch on it..shiny and new! Kathy took pictures and video of the car before and after it was prepped. She was in frequent text communication with us and sent us a picture of it being loaded on the transport truck! They even set up the shipping with a significant discount and covered a portion of the registration. In addition, Carme Vitale the business manager was outstanding. He was kind and made the paperwork a breeze. Unlike a traditional transaction, we didn't have to wait for hours...this was fast and easy! Purchasing this car was by far the easiest, least time consuming, most pleasant car buying experience we have ever had! OH, did I mention that we got the deal of a lifetime?! I AM TELLING YOU, THESE GUYS HIT IT OUT OF THE PARK!
The staff is exceptional, goes out of the way to be helpful. Facility is super attractive, every effort is made to handle your car quickly, keep you informed,... and is delivered cleaner than when you brought it in.
Notified sales person of plans to travel 2 hrs to their dealership to view vehicle. Upon arrival, waited an extended period of time only to learn the... vehicle was loaned out and not available. Was very disappointed. Two hrs for both my spouse and me both totaled to an 8-hr inconvenience. Lots of "sorrys" and" this never happens". Total lip-service. Bottom-line this demonstrates and complete lack of respect towards their customers. Would never consider purchasing anything from this organization, ever.
Hi Bill. We are terribly sorry to hear about the experience you had. Could you please personally reach out to me at Ishtock@ourisman.com so we can wo...rk together to amend this for you? I truly hope to hear from you soon! Thank you again for your time.
We had a wonderful car-buying experience with Kathy Johnson (sales associate) and Stefan (manager). They were helpful in helping us decide the right car... for us within an acceptable price range. They were very accommodating in terms of test driving cars and suggesting different models that would fit our needs. The whole process was very enjoyable and I would recommend them to anyone trying to figure out if a Volvo is right for you!
Brenda has provided service for our volvos for years and each year she is more amazing. Always cheerful, helpful and knowledgeable - she is someone I can... count which is really important when it comes to cars (especially newer computerized ones!). This year my volvo xc had several tire issues, she got me in and out, quickly fixed each and every time. Please recognize how awesome she is - I'd give six stars if I could! Best, Christy