Ourisman Volkswagen Volvo of Bethesda

Reviews

Average Ratings

4.6
178 lifetime reviews.
  • Good service

    I recently purchased a 2015 Tiguan from Ourisman. I had a great experience with Stefan St. John. He helped me find the car I was looking for and w...


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    I recently purchased a 2015 Tiguan from Ourisman. I had a great experience with Stefan St. John. He helped me find the car I was looking for and was very friendly and attentive to my needs. Buying a car generally isn't fun but he made it much more enjoyable, and was considerate of my time. I would definitely go back for my next car

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • BUYER BEWARE - POOR CUSTOMER SERVICE AND TOTAL DIS

    BUYER BEWARE - POOR CUSTOMER SERVICE AND TOTAL DISREGARD FOR THE CUSTOMER Although I live in CT, I purchased the new Volvo V90 Cross Country back...


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    BUYER BEWARE - POOR CUSTOMER SERVICE AND TOTAL DISREGARD FOR THE CUSTOMER Although I live in CT, I purchased the new Volvo V90 Cross Country back in June at Volvo Cars of Bethesda (Ourisman) in Maryland because it had all the options I was looking for in this model. POOR WORKMANSHIP: Prior to picking up the vehicle, Volvo Cars of Bethesda (Ourisman) did some recall work on the curtain airbags (DSPM recall R89714). As a result, they ended up breaking the interior panels and clips to the point where the panels were constantly falling off. I even found a loose bolt under the hood and some broken clips in the car. Since I live many miles away in CT, I had no choice but to have the car taken to a local Volvo dealer to fix the problems caused by Volvo Cars of Bethesda (Ourisman). While fixing the problems, the local Volvo dealer also discovered that, as a result of the poor workmanship by Volvo Cars of Bethesda (Ourisman) on the recall, both safety belts (driver and passenger) were also malfunctioning. POOR REGISTRATION PROCESS: Volvo Cars of Bethesda (Ourisman) assured me that the registration process would be smooth and fast. However, it took them 2 ½ months and numerous phone calls before I received the permanent registration. I went through two successive temporary registrations and I had to cancel a vacation due to their delays in registering my car with the Connecticut DMV. Additionally, I found out 2 weeks after the fact that the car was not even insured when I drove it off their lot! POOR CUSTOMER SERVICE: As with most new cars, many features are now “programmable” from a touch screen in the middle of the dashboard. However, Volvo Cars of Bethesda (Ourisman) did not even offer to walk me through the dashboard features, not even the basic ones, like navigation, media players or even the features that had safety implications. In fact, they didn't even answer the few questions I had about some of the dashboard features. I was really perplexed by this and felt like they just wanted me out of their dealership as soon as possible.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • VW Jetta

    We recently purchased a VW Jetta from Ourisman, and Abraham Kallon was wonderful to work with. Straightforward and responsive, he went to great le...


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    We recently purchased a VW Jetta from Ourisman, and Abraham Kallon was wonderful to work with. Straightforward and responsive, he went to great lengths to get us a car with the equipment we wanted, and kept us well informed about the process. We would happily recommend him, and work with him again in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Buying Experience

    Ernest Bokro and the folks @ Ourisman did a great job. I highly recommend them for your next car. The process was stress free and great!. Giv...


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    Ernest Bokro and the folks @ Ourisman did a great job. I highly recommend them for your next car. The process was stress free and great!. Give Ernest a call!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Warranty service for a Volvo purchased elsewhere

    personable, enthusiastic support for a warranty service appointment. Service team is small and communicate well with each other and their customer.


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    personable, enthusiastic support for a warranty service appointment. Service team is small and communicate well with each other and their customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Purchase

    My experience with Ourisman was awesome! Derrick N (Sales Rep) and Matt B. (Volvo Manager) were professional and took the stress out of buying a c...


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    My experience with Ourisman was awesome! Derrick N (Sales Rep) and Matt B. (Volvo Manager) were professional and took the stress out of buying a car. Derrick was very knowledgeable of the XC90s capabilities. When we requested to see the vehicle in all available colors Matt made it happen. If you are in the market for a new vehicle look them up. Thanks for making this process as easy as possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Damir and Matthew are the Best

    Damir S. and Derrick N. my consultants and Matt B. the Volvo Manager where very accommodating and professional when helping me with my new Volvo ...


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    Damir S. and Derrick N. my consultants and Matt B. the Volvo Manager where very accommodating and professional when helping me with my new Volvo S60 T5 Dynamic. They are the best Dealer in the area that I went to who treated me kindly and with respect. If you ever are looking for a Volvo these three will not steer you wrong. Thank you Ourisman Automotive Group for making this process as easy as possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service from Danny

    Danny was extremely kind and helpful to us during the entire process, even helping us out when the new car we were getting turned out to have some...


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    Danny was extremely kind and helpful to us during the entire process, even helping us out when the new car we were getting turned out to have some miles on it. He made sure that we were OK with every part of the car before buying it, instead of just trying to sell us the car as quickly as possible. Thanks Danny!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • FX45 look a like

    i was there to see an FX the dish all gone and they are try to sell it. How come??


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    i was there to see an FX the dish all gone and they are try to sell it. How come??

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great service

    In general, I enjoyed my experience purchasing my first car from Ourisman Volkswagen. Ariel Berenstein was extremely helpful and patient. I had co...


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    In general, I enjoyed my experience purchasing my first car from Ourisman Volkswagen. Ariel Berenstein was extremely helpful and patient. I had contacted him about a car in May, and he kept in touch throughout the summer and made sure that I came in at a time when I would get the best cash back bonus. Stefan St. John was also a great help to me once I arrived at the dealership. I had always heard horror stories about buying a car, but I'm no longer sure why. The only thing that I didn't appreciate was that after Ariel had finished with my purchase, someone else came over and basically tried to sell me about $10,000 worth of unnecessary add ons. I suppose that it's their job to sell, sell, sell, but at some point, enough is enough. I was distracted while she was trying to make her sale, and when time came for me to sign my paperwork with Stefan, my monthly payment had gone up. I will say, however, that Stefan worked to make my balance go down while allowing me to keep the feature. In general, I would recommend this dealership. Everyone is nice and accommodating. Just don't bring young children who will distract you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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