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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 5:30 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:30 PM
Sat 9:00 AM - 9:30 PM
Sun 9:30 AM - 9:00 PM
Mon 7:00 AM - 5:30 PM
Tue 7:00 AM - 5:30 PM
Wed 7:00 AM - 5:30 PM
Thu 7:00 AM - 5:30 PM
Fri 7:00 AM - 5:30 PM
Sat 7:00 AM - 5:00 PM
Sun Closed

Reviews

4.8
284 lifetime reviews.
  • Car owner

    This facility should start washing customers cars again after being serviced. The water shortage guidelines have been lifted. What ever overage ch...


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    This facility should start washing customers cars again after being serviced. The water shortage guidelines have been lifted. What ever overage charge you may receive is well made back in labor and parts.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Moss Bros Honda

    Sales staff was knowledgeable, accommodating and helped me get what I wanted at a good price right up front.


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    Sales staff was knowledgeable, accommodating and helped me get what I wanted at a good price right up front.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Go somewhere else

    Where do I start... Took my 2016 Civic in for service on 9/5 and was told it would take approximately one hour (we did have an appointment). Thre...

    Dealer Response

    Good afternoon Janel my name is Ernie Guzman, I am the Service Director at Moss Bros Honda. I am sorry to hear your visit with us was not great. I...


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    Where do I start... Took my 2016 Civic in for service on 9/5 and was told it would take approximately one hour (we did have an appointment). Three hours later the tire rotation and oil change were finally finished...yes, it took three times as long as we were told. Very frustrating, but at that point what can you really do??! The next day on 9/6 my tire pressure indicator appears and won’t turn off, when I call they tell me to “just bring it by for a reset since we failed to complete the reset at time of service”. Oh ok, let me take even more time out of my life so you can fix something that shouldn’t even be an issue. This dealership is 20 miles away from my home and employer and only open during my work hours so “just stopping by” requires planning and isn’t very convenient. After being out of town for several days I finally make it back to the dealership on 9/16 and the reset took about 5 seconds, he even showed me how to complete it myself next time “in case this happens again”. Awesome, easy fix! As I’m pulling out of the driveway my power steering goes out and I can’t even leave the dealership. Yes it definitely was the perfect place for this to happen! They take the car back and begin diagnostics to figure out the issue. Monday 9/18 I’m given a rental after they diagnose the issue and order the part which won’t be in until Tuesday 9/26. Awesome, I don’t have to go without a car! Tuesday 9/26 I receive a call that my car is ready to be picked up. I arrive at 6:50am Wednesday 9/27 to pick up my car but they can’t find my key. I wait for almost an hour before they send me on my way (in the rental) while they try to find my key or reprogram a replacement. Eventually the key situation is resolved (they never did find my key but instead programmed a new one) and they deliver the car to my employer which is super amazing customer service but shouldn’t even be happening to begin with. The driver who brought my car showed more concern about my experience than anyone else had, he was even apologetic about the key issue when he wasn’t ever involved. They didn’t wash my car before bringing to back to me. It had obviously been parked outside the entire time it was at the dealership (11 days) and was so filthy I had to take it in for a professional wash that cost me $30. All of the service staff that I dealt with were friendly enough and yes my issues were all eventually resolved but I had to jump through many hoops and experience unnecessary stress before it was all over. And I think my biggest issue was that nobody really seemed to care...they were all just kind of there doing their job/the minimum and not concerned with how I might be feeling or what they could do to make it a better experience for me. I brought my car here for service since it’s the dealership I purchased it from but going forward I believe I will try to find another Honda dealership to take my business to...and hopefully they won’t lose my keys!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good afternoon Janel my name is Ernie Guzman, I am the Service Director at Moss Bros Honda. I am sorry to hear your visit with us was not great. I want to apologize for the lack of customer service you feel you did not receive. I also wanted to offer my personal assistance. Please call me, we look forward to serving you again in the future and making the experience excellent. Sincerely, Ernie Guzman


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About Our Dealership

Dealer on Cars.com since December 2014