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|Service||7:00 AM - 6:00 PM|
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|Wed||8:30 AM - 9:00 PM|
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I brought our Jeep in for a recall and also to have the trailer wiring "activated" (requires an ecm reflash) so we could pull our boat. In spite o...
I brought our Jeep in for a recall and also to have the trailer wiring "activated" (requires an ecm reflash) so we could pull our boat. In spite of a miscommunication on my part, the service department (specifically, Mike Casey), was able to quickly resolve the issue and he had my Jeep ready to go within an hour. He was courteous and professional. I have always been skeptical when it comes to service departments and the "promises" that some dealerships make regarding customer satisfaction - but in this case, Mike (and the DCH service department) came through. I can honestly say that I am a satisfied customer. Thank you again, Mike.
I took my 2005 PT cruiser in for service as it was overheating. They said the radiator was bad so I told them to go ahead and replace it. Receive...
I took my 2005 PT cruiser in for service as it was overheating. They said the radiator was bad so I told them to go ahead and replace it. Received a call back from armel, and he said I have good news and bad news the good news is the new radiator is in and the bad news is it is still overheating. He said this thermostat was bad and it was probably a combination of bad thermostat and bad radiator. So I so I said to him you put a radiator in that wasn't needed $680 later. The next day he called and said my car was ready and it wasn't overheating anymore. Drove my car for approximately 20 minutes the car overheated the water pump seized up broke my timing belt and destroyed my engine. Roger Chavez the assistant service manager said he would make it right because they are straight shooters, that's a lie they are crooks. They completely tore my car down and said the heads were warped and basically for $3200 more they could fix it. This was a missed diagnosis, it had a bad water pump all along so they destroyed my car and I would suggest never going there to anybody reading this.
Sales guy Ryan Mistak took advantage of my disabled sister who signed her life away on %20 interest unknowingly. She wasn't in her right mind when...
This is very troubling to read, and I would like to speak with you as soon as possible to learn more about the situation. Could you please contact...
Sales guy Ryan Mistak took advantage of my disabled sister who signed her life away on %20 interest unknowingly. She wasn't in her right mind when she signed, but the sales team took advantage of her gladly. We took the car back 1 hour later to return the mistake only to be denied by the heartless dealership and sales team and laughed at us for trying to correct a simple mistake. My sister makes rash decisions having a multitude of mental illnesses. We explained to the dealership that she in no way could afford the payment, as she lives on a fixed income through disability. Just getting through a simple day for my sister is a huge challenge. Anyone reading this who knows someone with mental illness would understand. Ryan Mistak spoke to me and my 72 year old mother in a condescending unprofessional tone, smugly smirking at us after we pleaded our case and was denied. They wouldn't do the right thing. My sister suffers from a slew of mental illnesses and the sales team used that disadvantage against her to make a dollar. Chrysler Temecula is the worst breed of salesmen in an already dishonest industry. In cases such as ours, one that deserved a deeper look and understanding, many other dealerships would have done what was right. Our experience at the dealership speaks to Chrysler Temecula's cowardice.
This is very troubling to read, and I would like to speak with you as soon as possible to learn more about the situation. Could you please contact me at your earliest convenience? Sincerely, Ted Rapp, General Sales Manager, (951) 491-2128