LaFontaine Volkswagen of Dearborn

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Reviews

Average Ratings

4.7
69 lifetime reviews.
  • Very good service and follow up

    I didn't end up purchasing from this dealership, but I was pleased with the service I received while shopping. The salesman was prompt with repli...

    Dealer Response

    Andrew, thank you for recommending our dealership to your family and friends! We hope that you'll become a customer with us someday :) The LaFonta...


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    I didn't end up purchasing from this dealership, but I was pleased with the service I received while shopping. The salesman was prompt with replies to my questions and was willing to work with me. In the end I felt that between the distance to the dealership was too great to justify the trip given the vehicle but would recommend a look from anyone looking to purchase

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Andrew, thank you for recommending our dealership to your family and friends! We hope that you'll become a customer with us someday :) The LaFontaine Family Deal; it's not just what you get, it's how you feel.


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  • VW LEASE EXPERIENCE

    Working with Bernard Jones was a pleasure. This most recent experience was great.


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    Working with Bernard Jones was a pleasure. This most recent experience was great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good car buying experience

    Great dealership. Nice, friendly people. They had the model I wanted and it was priced very reasonable. My salesperson was very nice and helpful.

    Dealer Response

    Thank you for choosing LaFontaine Volkswagen of Dearborn! We truly value you as our customer and appreciate that you've taken the time to share yo...


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    Great dealership. Nice, friendly people. They had the model I wanted and it was priced very reasonable. My salesperson was very nice and helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Volkswagen of Dearborn! We truly value you as our customer and appreciate that you've taken the time to share your experience with us. The LaFontaine Family Deal; it's not just what you get, it's how you feel.


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  • wrong car

    Wrong car was listed in dealer listing. Drive 40 miles to find this out.

    Dealer Response

    I'm so sorry to read that your experience was not 100% satisfactory. Please let us know if you'd like the manager to reach out to you to resolve a...


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    Wrong car was listed in dealer listing. Drive 40 miles to find this out.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I'm so sorry to read that your experience was not 100% satisfactory. Please let us know if you'd like the manager to reach out to you to resolve any lingering issues. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


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  • VW service at LaFontaine

    Excellent all around. Friendly, knowledgeable, prompt and courteous. Thanks so much!

    Dealer Response

    Annette, thank you for choosing LaFontaine Volkswagen! We truly value you as our customer and appreciate that you've taken the time to share your ...


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    Excellent all around. Friendly, knowledgeable, prompt and courteous. Thanks so much!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Annette, thank you for choosing LaFontaine Volkswagen! We truly value you as our customer and appreciate that you've taken the time to share your experience with us. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


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  • Service department was an EPIC failure

    Great service as far as the sales staff, but im giving them a one star for their most vital portion of their business....their service department....

    Dealer Response

    I am incredibly sorry that your experience at LaFontaine Volkswagen was not 100% satisfactory. We strive to provide 5-Star customer service, and w...


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    Great service as far as the sales staff, but im giving them a one star for their most vital portion of their business....their service department. What a joke. I bought a car from them with the full understanding and agreement that they would fix the RIGHT HAND Suspension components (tie-rods and control arm and bushings). I showed them paperwork and documentation from an official FIAT service department stating that ONLY the RIGHT HAND SIDE needed fixed. I get the car back, problem is still there and come to find out, they fixed the LEFT HAND SIDE! And they didn't even do that right!! Then, I asked them to fix their mistake and they wouldn't. They denied everything. Take responsibility for your mistakes Lafontaine. I would've brought in A LOT of customers, but not anymore. It costs more for you guys to buy new customers than it does to keep old ones. Shame

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I am incredibly sorry that your experience at LaFontaine Volkswagen was not 100% satisfactory. We strive to provide 5-Star customer service, and would appreciate the opportunity to learn what we might be able to do to bring your 1-Star rating to a 5-Star. I'd like to have the general manager reach out to you to resolve any lingering issues; could you please email me your best contact information, with reference to your review, at kjones1@lafontaine.com? Sincerely, Kim Jones


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  • Mrs Stephanie Pers

    Great job and they were efficient but this review is too long as far as having enough words in this review section

    Dealer Response

    Thank you for choosing LaFontaine Volkswagen, and for taking the time to give us a 5-Star rating! We truly appreciate you!


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    Great job and they were efficient but this review is too long as far as having enough words in this review section

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for choosing LaFontaine Volkswagen, and for taking the time to give us a 5-Star rating! We truly appreciate you!


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  • Fast service!

    Quick service, friendly technician for replacement of auxiliary jack.

    Dealer Response

    Thank you!!


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    Quick service, friendly technician for replacement of auxiliary jack.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you!!


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  • Great service!

    Always get quick and reliable service at LaFontaine VW

    Dealer Response

    Thank you!! :)


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    Always get quick and reliable service at LaFontaine VW

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you!! :)


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  • Car lease made incredibly easy!

    Excellent job by both Dave Overlander and Jennifer Taylor. They made the experience of leasing my new VWGolf incredibly easy and stress free. Te...

    Dealer Response

    Thank you for the awesome shout out! We truly value your business. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


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    Excellent job by both Dave Overlander and Jennifer Taylor. They made the experience of leasing my new VWGolf incredibly easy and stress free. Terrific job! All questioned answered and prompt courteous service. I LOVE LOVE LOVE my new car! Thanks! Annette

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the awesome shout out! We truly value your business. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


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