Commonwealth Volkswagen

(4.6) 339 reviews

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4.6
339 lifetime reviews. Includes reviews of Commonwealth Volkswagen from DealerRater.com
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  • Knowledgeable, Polite and Professional

    June 21, 2013 we drove home in a 2012 Volkswagen Passat SEL Premium V6 Certified Car. The purchasing experience was great as the salesman Josh Palmier

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    i was knowledgeable and dealing with him was a pleasant experience as was our experience with the business manager Mark Brenier. Both were easy to work with, not pushy, polite and professional. Josh spent quite a bit of time with us reviewing all the features included in the vehicle and was very patient when asked to repeat something as we are not of the high tech generation! Marc, was not trying to get us to purchase other warranties and went over all the paperwork with clarity. It was a pleasant experience and everyone in the dealership was polite and professional in both appearance and knowledge. IT MAKES A DIFFERENCE! I would highly recommend the dealership--ask for Josh--He is also knowledgeable about other makes and models.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Another Excellent Experience

    I'm a repeat customer of Commonwealth Volkswagon and wouldn't go anywhere else to buy one. Everyone I have worked with is friendly, knowledgeable and

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    makes the car buying experience easy. Benny Brighi has worked with me on my last few vehicles and he delivers every time. He's gotten me great deals, explains things in understandable terms, never tries to upsell and has made me feel like he's looking out for my best interests. Most recently, he made every effort to find me my first choice car and delivered despite limited inventory. He is fantastic and I cannot recommend him more highly. Edwin Vasquez also did a great job showing us our options in a non-pushy and patient manner. Anthony Vancini went through all the features of my new car in detail with me and was patient, clear and made sure I didn't leave until I fully understood how everything worked. They also took the initiative to save me money when I turned in my lease on the same deal. I highly recommend to all my friends and I will definitely be back!

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    Does recommend this dealer

  • Shop Them First

    If you???re looking for a vehicle, shop at this dealership first, you???ll be glad you did. Benny Brighi went out of his way to help me find a vehicl

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    e after my ???10 Jetta suddenly died and wouldn???t start. He was extremely patient, kind, and calm. Not only did he make several phone calls on my behalf, he assured my wife that he would get her into her favorite vehicle, a 2018 Jetta Wolfsburg Edition. While the paperwork was processing, knowing that a vehicle was needed that day, Benny paid for a 3 day rental thru Enterprise until the new vehicle was ready. Way too kind! Mike Carerro was extremely knowledgeable in the features of the ???18 Jetta during the test drive. He offered an extended test drive, and a full walk around of the vehicle and what it had to offer. My family now plans to shop for their next vehicle at Commonwealth, simply based on the professionalism and knowledge of these two gentlemen. When you go to shop for your next VW, make sure you see Benny and Mike! I???ll be back!

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    Does recommend this dealer

  • They are mean and rude, the service is a nightmare

    My WV CC with 13400 mileage was in a fair good condition, sent in for the airbag recall. They gave a 27 point inspection which is a trap, they found

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    a problem and fixed it within a month another problem occurred since then the nightmare started. On and on more and more issues pop up, they fixed the car would produce another different problems and more scratch on the car.

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    Does not recommend this dealer

  • Simple and quick

    I brought my Vw Cc in for the airbag recall and they were so nice. I dropped it off and they were much quicker than I expected with plenty of refreshm

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    ents inside.

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    Does recommend this dealer
    Came in for service or repair

  • Shop Them First!

    This is the second VW we've purchased from Commonwealth VW. Very happy with the dealership. Sales and finance staff are very considerate and accommoda

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    ting. Got a great offer for our trade and the purchase was easy. Our past experiences with the service department have been very satisfying. The entire team is terrific and they work hard to earn your business. You can shop them last but save yourself the trouble and shop them first!

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    Does recommend this dealer

  • second lease from commonwealth

    I owned/leased 11 VW and been at probably all the dealers in eastern Mass. So I leased a vehicle for my wife last year Chris Leblanc at Commonwealth V

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    W was great, so now that my lease was up I decided to go and see Chris again, as he treated us with professionalism, respect and friendly. I explained to him my situation and what i was looking for he suggested a Passat SE, test drove. 10 minutes later we are shaking hands on a deal. car was ready as promised and the dealership is stress free, which is hard to find

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    Does recommend this dealer

  • Its true, shop them last!

    I have purchased 3 cars from Commonwealth Motors. I will not go anywhere else. Best prices, best service, best employees!! They have a large selec

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    tion.

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    Does recommend this dealer

  • Shopping for New VW car

    I drive from New Hampshire to This dealer ship and That was My big mistake that I ever make ,After 45 minute's of driving the sale's personal was VERY

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    UN FRIENDLY,the didn't offer ANY REFRESHING'S LIKE WATER or COFFEE,Manager was behaving like that He OWN EVERYTHING,But When I talk to Him on the Phone He promos BEST DILL in New England,He even take many down But never DELIVER CAR,SO NOW I HAVE TO HIGHER ARTHURIAN TO RICK AVER MY MANY DOW WORST DEALER SHIP I EVER SEE IN MY 54 YEAR'S

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Awesome experience!

    I loved every aspect of my car buying experience with Volkswaggen! The finance manager Benny is a very intelligent, caring and extremely helpful

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    person to deal with. My sales person especially, Edwin Vazquez, was very knowledgeable with the Volkswagen products, was very funny, patient, extremely helpful and was a pleasure to deal with. I look forward to dealing with him and Commonwealth Motors again in the future and have been recommending friends and family due to my awesome experience.

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    Does recommend this dealer

Commonwealth Volkswagen
1 Commonwealth Dr Lawrence, MA 01841
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