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Reviews

Average Ratings

4.7
319 lifetime reviews. Includes reviews of Commonwealth Volkswagen from DealerRater.com
  • Knowledgeable, Polite and Professional

    June 21, 2013 we drove home in a 2012 Volkswagen Passat SEL Premium V6 Certified Car. The purchasing experience was great as the salesman Josh Pal...


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    June 21, 2013 we drove home in a 2012 Volkswagen Passat SEL Premium V6 Certified Car. The purchasing experience was great as the salesman Josh Palmieri was knowledgeable and dealing with him was a pleasant experience as was our experience with the business manager Mark Brenier. Both were easy to work with, not pushy, polite and professional. Josh spent quite a bit of time with us reviewing all the features included in the vehicle and was very patient when asked to repeat something as we are not of the high tech generation! Marc, was not trying to get us to purchase other warranties and went over all the paperwork with clarity. It was a pleasant experience and everyone in the dealership was polite and professional in both appearance and knowledge. IT MAKES A DIFFERENCE! I would highly recommend the dealership--ask for Josh--He is also knowledgeable about other makes and models.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service department!
    June 7, 2017

    Brought my brand new VW in for its first oil and lube service today. Nathaniel was very knowledgeable about the 10,000 mile service interval and w...


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    Brought my brand new VW in for its first oil and lube service today. Nathaniel was very knowledgeable about the 10,000 mile service interval and what everything included. Nathaniel also advised me I did not even need the service yet being only at 7,000 miles. (Most dealers would upcharge you anyways but not Commonwealth). Love the service team and the cashier was lovely as well!

    Does recommend this dealer
    Came in for service or repair

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  • Awesome Experince
    May 30, 2017

    My experience with Commonwealth Volkswagen was wonderful. From the care and service of the sales team to the compassion and wisdom if the upper ma...


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    My experience with Commonwealth Volkswagen was wonderful. From the care and service of the sales team to the compassion and wisdom if the upper management I felt comfortable to lease my car through them. For my job I drive about 6 hours a day and needed a comfortable car more on the luxury end. I had two wonderful sales men who helped me out ( Edwin and Chris) not pushy either that was the best part. Being a sales person myself I hate the feeling of being pushed. They were knowledgeable and answered all my many questions ! Then from meeting the upper management Mark and Benny. The paper process was a breeze and they made sure I was taken care of. Thank you for a wonderful experience I will be back for my next lease!

    Does recommend this dealer

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  • Excellent customer service
    May 24, 2017

    The sales team really worked hard to make sure we got the best value and the vehicle we wanted, at the price we wanted. We were very satisfied wi...


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    The sales team really worked hard to make sure we got the best value and the vehicle we wanted, at the price we wanted. We were very satisfied with every step of the process. Michael & Benny went above and beyond to make sure all of our needs were met.

    Does recommend this dealer

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  • Avoid this dealership
    May 23, 2017

    They are not straightforward with their deals; they will not honor what they promise you during the negotiation process, their finance person is a...


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    They are not straightforward with their deals; they will not honor what they promise you during the negotiation process, their finance person is awful, very rude and unprofessional at all, they charged my credit card early in the process and will not refund you your money back instantaneously, they allow up to 21 days to refund you back the money. Honestly I did not realize how bad Commonwealth VW are until I went to a different dealership (Kelly VW), it was a very smooth and pleasant experience, I got even a much better deal than commonwealth, not only that, with no hassles and long argument the whole process was smooth, only 1 hour total in and out for the whole process. I believe even one star is too much for this Commonwealth VW dealer.

    Does not recommend this dealer

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  • Best Around - Commonwealth VW
    May 2, 2017

    I have been dreading the process of buying a new car. I started my search back in September and after visiting one VW dealership in Nashua NH wher...


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    I have been dreading the process of buying a new car. I started my search back in September and after visiting one VW dealership in Nashua NH where I left feeling like I had been hit bus a bus I stopped shopping for several month. This past weekend I needed to start the process again Bc my lease was up. I went back to Commonwealth VW where I had originally leased the car I needed to turn in and not only did I buy a car in one afternoon I had fun doing it. I felt respected and informed. Michael who sold me my new 2017 VW Jetta as well as Benny and Mark who helped with the deal were more then a pleasure to work with. Next time I need to look for a car I won't make the same mistake of starting anywhere else. Commonwealth VW in Lawrence is where I will conintue my business in the future. The cars they have are great but at the end of the day it's the people that work there that make the dealership stand apart.

    Does recommend this dealer

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  • The worst experience ever!
    April 30, 2017

    This is the second time I have visited this dealership and left. This time the sales person could not have been less helpful or more rude. Bait an...


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    This is the second time I have visited this dealership and left. This time the sales person could not have been less helpful or more rude. Bait and switch on prices agreed upon in writing in a text. Avoid this place!

    Does not recommend this dealer

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  • Don't believe the online quote
    April 30, 2017

    They quoted me a price in 2 emails I called to confirm the quote and then went there and they wouldn't honor it . K


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    They quoted me a price in 2 emails I called to confirm the quote and then went there and they wouldn't honor it . K

    Does not recommend this dealer

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  • Kiara - Sales Person @ VW
    April 1, 2017

    Bought a brand new VW few days back. Kiara was helpful in the selection process as to which Volkswagen would suit my needs. I wound up with a very...


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    Bought a brand new VW few days back. Kiara was helpful in the selection process as to which Volkswagen would suit my needs. I wound up with a very affordable and economical car in the end. Would definitely recommend this dealer to anyone around. My parents have bought cars at Commonwealth before as well in the mid 2000's!

    Does recommend this dealer

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  • Benny - Finance Manager
    April 1, 2017

    Just wanted anyone who shops at Commonwealth to know how great Benny the finance manager was. He helped me get into a brand new Jetta at a great p...


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    Just wanted anyone who shops at Commonwealth to know how great Benny the finance manager was. He helped me get into a brand new Jetta at a great price including all kinds of goodies. Would definitely recommend this dealer to anyone in the market for a Volkswagen. Will definitely buy another car from Commonwealth.

    Does recommend this dealer

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