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Reviews

Average Ratings

4.8
95 lifetime reviews.
  • excellent service!!

    The salesman Rodney Thurman was great.I told him I only had 2 hours to try to find a car. I told him what kind of car I wanted and what price I wa...


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    The salesman Rodney Thurman was great.I told him I only had 2 hours to try to find a car. I told him what kind of car I wanted and what price I wanted to pay. I'm happy to say i left the dealer with a 2016 carolla.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Shauntel

    Buying a car can be challenging, Shauntel, made my car buying experience worth talking about. Shauntel made me comfortable, I told her what I was ...


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    Buying a car can be challenging, Shauntel, made my car buying experience worth talking about. Shauntel made me comfortable, I told her what I was looking for and she showed me the vehicles available in my price range. Shauntel saw how frustrated I was when I left the dealership, after speaking with the finance representative. Shauntel went out of her way by calling me later that evening to check on me and discuss what happened earlier. After our conversation and my overnight thinking, I called Shauntel early the next morning to make a purchase of the Rav4. Shauntel is very personable and professional. Toyota of River Oaks is lucky to have Shauntel on their team. I can actually say my car buying experience was an enjoyable one, because of Shauntel's expertise.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Quality of River Oaks Toyota service is Great!

    Hands down the customer care and the quality of service is Terrific. ... I feel very valued as a RiverOaks ToRiver customer. The service manager S...


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    Hands down the customer care and the quality of service is Terrific. ... I feel very valued as a RiverOaks ToRiver customer. The service manager Steven went above and beyond to satisfy my needs as a concerned customer . Mr Phil Mcknight was very welcoming by immediately stopping what he was doing at the time to listen to ME .. Those are very important attributes needed to satisfy a customer, good listening skills and the ability to solve problem quickly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great customer service!

    They did a great job at working with me on making sure I left a happy customer. Chris young made the process very easy and made me feel right at h...


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    They did a great job at working with me on making sure I left a happy customer. Chris young made the process very easy and made me feel right at home. Will definitely be returning for future purachases and recommending all.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding dealership

    After initiating a National search to locate a used 2016 Toyota Sequoia Platinum, I stumbled upon an opportunity at Toyota of River Oaks (TORO), l...


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    After initiating a National search to locate a used 2016 Toyota Sequoia Platinum, I stumbled upon an opportunity at Toyota of River Oaks (TORO), located in Calumet City, Illinois. After completing an initial internet inquiry with the dealership, I received a timely response message from their internet department. After further research and review of the opportunity, I contacted the dealership by phone to ask several specific questions regarding the sale. The return call, regarding my specific questions, was from Lovell (LC) Clark, Sales Manager at Toyota of River Oaks. Lovell was very honest and forthright regarding the sale opportunity. As an out-of-state buyer (1900 miles), he respected my slew of questioning as I needed to formulate a belief in the opportunity before flying out to inspect the vehicle. To follow, LC was very accommodating and initial contact. Multiple discussions involved texting, sending and receiving of e-mails and an offer to ‘facetime’ if it would help to quash my doubts or improve my confidence in the vehicle for sale. TORO was expecting my arrival (12/07/2016) as I had communicated my ETA upon landing at O’Hare International airport. At the dealership, I was greeted by Shauntel Momoh, Sales and Leasing Agent at Toyota of River Oaks. Her lovely smile and warm personality instantly resonated throughout the store. My initial feeling from Shauntel (as well as Lovell) was that I was welcome to the dealership’s family. To follow, I then met Lovell, the conduit to my out-of-state inquiry and transaction. Immediately after exchanging greetings, Lovell’s demeanor was friendly and reflective of the responsiveness that I had received over both phone and via email. Lovell had come in to TORO, on his only day off, to facilitate a seamless purchase and transaction. LC offered an incredibly competitive sale price and helped to develop a purchase agreement that would suit my car transportation needs. The purchase agreement was executed in a timely manner. Final documentation was thoroughly reviewed and prepared by Claude Bossette, Business Manager, who was incredibly competent and capable in dealing with an out-of-state purchase and transaction. After completing all the necessary paperwork to purchase my 2016 Toyota Sequoia Platinum, I was very comfortable with the environment that had been created by the wonderful employees of Toyota of River Oaks. I strongly recommend that anyone, looking for a Toyota car, truck or SUV (both new or used), guide their focus towards this special dealership in Calumet City, Illinois. Not only is this dealership proficient with their offered services but also does it make you feel welcome to their family when you walk through their doors.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good work

    Great service,friendly people,l would recommend this dealer)))


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    Great service,friendly people,l would recommend this dealer)))

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service Center

    The service center hours at River Oaks Toyota sucks. I work during the week like most folks, so getting your car service is almost impossible duri...


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    The service center hours at River Oaks Toyota sucks. I work during the week like most folks, so getting your car service is almost impossible during the week, unless you take off work or leave your car there over night. Who can take off work to get there car service? Who wants to take off for that? Who wants to spend the whole day on Saturday in the service center? THERE IS NO CONVIENCE. Why can't there be one or two late service days during the week? You are in the car service business, so it's the nature of the beast. I truly regret buying my car at River Oaks Toyota. I don't recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great experience at River Oaks Toyota

    Very nice dealership. Easy buying process and nice people. Would highly recommend.


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    Very nice dealership. Easy buying process and nice people. Would highly recommend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • GREAT SERVICE VERY SATISFIED

    My sales person, SHAUNTEL WAS WONDERFUL! She Stayed on me Called ME EVERY SINGLE DAY EVEN WHEN SHE TOLD ME SHE WAS OUT SICK, SHE STILL STAYED IN T...


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    My sales person, SHAUNTEL WAS WONDERFUL! She Stayed on me Called ME EVERY SINGLE DAY EVEN WHEN SHE TOLD ME SHE WAS OUT SICK, SHE STILL STAYED IN TOUCH! I REALLY DIDNT COME TO BUY A TUNDRA, BUT HER BEAUTIFUL SMILE AND FACE MADE ME!!! IM SO GLAD I BUMPED INTO HER THAT DAY!! I WILL 4EVER RECOMMEND HER FOR BUSINESS7!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Steve Is Awesome!!!

    Steve was very accommodating throughout the entire car buying process. While I waited for my brand new car he drove me around so that I could take...


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    Steve was very accommodating throughout the entire car buying process. While I waited for my brand new car he drove me around so that I could take care of some much needed things.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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