Dealer on Cars.com since January 2013
|Sales||8:30 AM - 6:00 PM|
|Service||7:00 AM - 6:00 PM|
|Mon||8:30 AM - 9:00 PM|
|Tue||8:30 AM - 9:00 PM|
|Wed||8:30 AM - 9:00 PM|
|Thu||8:30 AM - 9:00 PM|
|Fri||8:30 AM - 6:00 PM|
|Sat||8:30 AM - 6:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 PM - 4:30 PM|
We had a wonderful experience at Luther Brookdale Volkswagen. Friendly and courteous staff....great deals....and just the car we were looking for ! We... drove two hours and couldn't have been happier! We were tickled pink we made the trip!
It's great to here your experience with us. Thank you for your purchase. Enjoy your new vehicle!
I was there to purchase this vichecle. I filled out the application. I asked my salesmen do he take trade in, he said yes. I told him I would like to ...pick car up to see what you will appraise it for. He said sure pick it up. Never offer a down payment to hold car, I never had a problem doing because really liked the car. I was back less than a hour. He told me another customer here to buy car you lost your spot.He said Its like getting out of line. I said sir I was here first I put in application..finance manager should be working on application. They set my application aside to sell him the vichecle, And tried to hold me there with my keys in the back just in case the deal fell through on him.They all totally ignored me like I wasn't there. I said sir can I have my keys so I can go ...What a bad experience.
I recently bought a mini van from them and was terribly disappointed by their customer service in regards to follow up issues. First of all, we agreed... to purchase it before it was detailed. No problem, I was told their detailing was amazing. For the most part great but left plenty of dog hair which I cleaned. It was missing a headrest and armrest button so I asked for part numbers (crickets on the button and a few days on the headrest ok fine). I also asked for pictures of the van to send to my family and friends who helped us replace our old van after my family was in a terrible accident. I have gotten NO response from that request either! The worst infraction was regarding the brakes. Before I purchased the van I paid an independent mechanic look it over. They had high praise for it except the brakes needed to be redone. I was told by their mechanics that the brakes were fine over 40% wear left and by their policy they do not replace if they are 30% or better. Ok, I purchased the van and once we got on the highway (a few days later) we realized the brakes were really bad (shaking and wobbling and high speed upon braking). I had the brakes looked at and replaced because they were down to 10% and the rotors were warped! I have been trying to get them to resolve this problem and have only heard silence. They have not responded to my attempts to contact them (I received an email that they talk about it and then would call me...they never did). They did not give me the van for free (we paid a fair price for it), but they misled me into believing the brakes were fine because their mechanics looked at them...horrendous customer service. I would love to recommend them but I cannot in good conscience do so! If they remedy this I will add an ammendment...Here is a picture of the brakes a week after purchase...We didn't drive it nearly enough to wear the pads 20% from 30% to 10%...they just did not want to replace the brakes since we already agreed in principle to purchase the van. Sad! I would give no stars if that was an option...
We have reached out to our customer, and reimbursed him for the brakes.
11 lifetime reviews of the Service Department.
Love the VW brand and model line up so I was a very easy sale. My husband and I ended up purchasing 2 vehicles from Brookdale and couldn't be happier.... Andrew Geston was a fabulous sales rep. By far and away better than others we met at a different VW dealership. Had a minor interior issue fixed and the service dept was awesome. The facility is extremely clean and everyone is very friendly and professional. Would recommend Brookdale and Andrew to anyone looking for a great car buying process!
The service at Luther Brookdale Volkswagen is absolutely amazing! Every time I call to get my car in they are very quick to get my car in for service.... They do great quality work. They are very honest. They are very helpful. They are very nice and friendly. They get your car fixed very quickly. I am very impressed with the service. I don't know that you can get better service anywhere else!