Luther Brookdale Volkswagen

(4.3) 103 reviews

Dealer on Cars.com since January 2013

Currently in stock!

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New Used Service

Today's Hours

Sales 8:30 AM - 6:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 PM - 4:30 PM
Sun Closed

Reviews

4.3
103 lifetime reviews.
  • Terrific people to work with.....Good deals....
    February 6, 2016

    We had a wonderful experience at Luther Brookdale Volkswagen. Friendly and courteous staff....great deals....and just the car we were looking for ! We... drove two hours and couldn't have been happier! We were tickled pink we made the trip!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It's great to here your experience with us. Thank you for your purchase. Enjoy your new vehicle!


  • Buy a car I seen on carguru.
    November 6, 2017

    I was there to purchase this vichecle. I filled out the application. I asked my salesmen do he take trade in, he said yes. I told him I would like to ...pick car up to see what you will appraise it for. He said sure pick it up. Never offer a down payment to hold car, I never had a problem doing because really liked the car. I was back less than a hour. He told me another customer here to buy car you lost your spot.He said Its like getting out of line. I said sir I was here first I put in application..finance manager should be working on application. They set my application aside to sell him the vichecle, And tried to hold me there with my keys in the back just in case the deal fell through on him.They all totally ignored me like I wasn't there. I said sir can I have my keys so I can go ...What a bad experience.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible customer service
    October 18, 2017

    I recently bought a mini van from them and was terribly disappointed by their customer service in regards to follow up issues. First of all, we agreed... to purchase it before it was detailed. No problem, I was told their detailing was amazing. For the most part great but left plenty of dog hair which I cleaned. It was missing a headrest and armrest button so I asked for part numbers (crickets on the button and a few days on the headrest ok fine). I also asked for pictures of the van to send to my family and friends who helped us replace our old van after my family was in a terrible accident. I have gotten NO response from that request either! The worst infraction was regarding the brakes. Before I purchased the van I paid an independent mechanic look it over. They had high praise for it except the brakes needed to be redone. I was told by their mechanics that the brakes were fine over 40% wear left and by their policy they do not replace if they are 30% or better. Ok, I purchased the van and once we got on the highway (a few days later) we realized the brakes were really bad (shaking and wobbling and high speed upon braking). I had the brakes looked at and replaced because they were down to 10% and the rotors were warped! I have been trying to get them to resolve this problem and have only heard silence. They have not responded to my attempts to contact them (I received an email that they talk about it and then would call me...they never did). They did not give me the van for free (we paid a fair price for it), but they misled me into believing the brakes were fine because their mechanics looked at them...horrendous customer service. I would love to recommend them but I cannot in good conscience do so! If they remedy this I will add an ammendment...Here is a picture of the brakes a week after purchase...We didn't drive it nearly enough to wear the pads 20% from 30% to 10%...they just did not want to replace the brakes since we already agreed in principle to purchase the van. Sad! I would give no stars if that was an option...

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We have reached out to our customer, and reimbursed him for the brakes.


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Service & Repair

Service Reviews

4.3

11 lifetime reviews of the Service Department.

  • Fahrvergnugen
    April 19, 2017

    Love the VW brand and model line up so I was a very easy sale. My husband and I ended up purchasing 2 vehicles from Brookdale and couldn't be happier.... Andrew Geston was a fabulous sales rep. By far and away better than others we met at a different VW dealership. Had a minor interior issue fixed and the service dept was awesome. The facility is extremely clean and everyone is very friendly and professional. Would recommend Brookdale and Andrew to anyone looking for a great car buying process!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Luther Brookdale Volkswagen
    October 7, 2016

    The service at Luther Brookdale Volkswagen is absolutely amazing! Every time I call to get my car in they are very quick to get my car in for service.... They do great quality work. They are very honest. They are very helpful. They are very nice and friendly. They get your car fixed very quickly. I am very impressed with the service. I don't know that you can get better service anywhere else!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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Service Pricing

    Battery Service

    Complimentary

    Brake Inspection

    Complimentary

    Car Wash

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 281 Offers on 11 Models

About Our Dealership

Dealer on Cars.com since January 2013

Welcome to Luther Brookdale Volkswagen! Located at 6801 Brooklyn Blvd in Brooklyn Center, MN, serving Minneapolis, St. Paul and Twin Cities area. Brookdale Volkswagen is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Brookdale Volkswagen a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Volkswagen, you have come to the right place. Call 763-331-6400 for your No-Obligation Internet Price Quote from our Internet Team

"The Midwest's Largest Family Of Automobile Dealerships. Come Visit our New State of the Art Facility!"
Luther Brookdale Volkswagen
6801 Brooklyn Blvd Minneapolis, MN 55429
New (763) 219-8750
Used (763) 515-4930
Service (763) 515-2670
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