Allen Cadillac GMC

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
268 lifetime reviews. Includes reviews of Allen Cadillac GMC from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 1, 2019

    I am extremely impressed with Allen Cadillac! My service advisor is Tony Huerta. When a dealership over exceeds your expectations - it is worth writing... about. Thank you Tony for the excellent help with my 2012 CTS-V. Although it has 70,000 miles, you in no way made me fell like other dealers have "you should just trade it in" attitude. You were honest, patient and I will recommend you to all future Cadillac owners. Ray Longo...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Wow! So good to hear what a great experience you had with Tony. Every member of our team works hard to be an advocate for all their customers no matte...r the situation. We appreciate you taking the time to write such a nice review and we look forward to your next scheduled maintenance. Take care!

  • 4.0 out of 5
    January 9, 2019

    Best experience I've had buying a car. Very little pressure

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to fill out a review for our team Patricia! Congratulations on your new vehicle!

  • October 24, 2017

    All of the service people at Allen are great! They always listen to any issue and fix any problem the first time. Steve and Tim do a great job!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 18, 2018

    From start to finish, Allen Cadillac/GMC was a first class experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide feedback regarding your visit. We truly appreciate you choosing Allen Hyundai purchase a vehicle from and we ...hope to work with you again in the future. We hope you have a great day. Allison S. Assistant to the Service Director Allen Automotive Family 949-485-3750

  • 1.0 out of 5
    August 24, 2018

    Requested a simple 39-month lease quote from one of their Internet Sales Reps (Mark LaVally) who told me they were "working on it" and would be sending... it over "soon." However, they never followed up, provided any information despite numerous attempts to resolve. Their General Manager, Cyrus Khalooghli, states in their never-ending marketing emails that "Our goal at Allen Cadillac is to treat the needs of each individual customer with paramount concern." Really? Because not only did his Internet Sales Rep lie to me about sending the Lease quote over, when I advised Mr. Khalooghli about it there was no response either. So, please be advised that despite a TON of constant marketing messaging that the "customer is our paramount concern" my experience was quite to the contrary - very unprofessional, discourteous and poorly done.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Mr. Connors, Mr. Allen has reached out multiple times in order to hear more about your experience and attempt to make things right. He can be reached ...at (949)-485-3700 ext 367 or by email at cameronallen@allenautos.com. We appreciate you taking the time to bring this to our attention.

  • 1.0 out of 5
    August 24, 2018

    Requested a simple 39-month lease quote from one of their Internet Sales Reps (Mark LaVally) who told me they were "working on it" and would be sending... it over "soon." However, they never followed up, provided any information despite numerous attempts to resolve. Their General Manager, Cyrus Khalooghli, states in their never-ending marketing emails that "Our goal at Allen Cadillac is to treat the needs of each individual customer with paramount concern." Really? Because not only did his Internet Sales Rep lie to me about sending the Lease quote over, when I advised Mr. Khalooghli about it there was no response either. So, please be advised that despite a TON of constant marketing messaging that the "customer is our paramount concern" my experience was quite to the contrary - very unprofessional, discourteous and poorly done.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Mr. Connors, Mr. Allen has reached out multiple times in order to hear more about your experience and attempt to make things right. He can be reached ...at (949)-485-3700 ext 367 or by email at cameronallen@allenautos.com. We appreciate you taking the time to bring this to our attention.

  • 4.0 out of 5
    August 16, 2018

    I purchased my GMC Sierra SLT approximately 6 months ago and from the moment I walked onto the show room floor Allen has proven to be nothing but professional,... from sales to service. My most recent experience was for my first free oil change and tire rotation. My family and I were set to leave town for the weekend and Without an appointment and little time Allen Cadillac had me in and out with a wash in less than hour. Thanks Allen Cadillac

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    April 27, 2018

    Awesome service department. However as we are leasing a vehicle through them, I am getting slammed with email and phone calls during the last year of our... lease with offers to terminate early and get a great offer on a new leased vehicle. Sounds like a great deal and I am ready with checkbook in hand. After 5 tries with 5 different sales people, the promise has not materialized because the cost is way more than promised.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a posi...tive one. We are sorry that you had such an experience with our sales team, and we would like the chance to make things right with you. Please contact Cameron Allen at 949-485-3725 ext.367 so that he can reassess your deal and options.

  • 5.0 out of 5
    April 26, 2018

    Great Service from our Advisor and Friendly Shuttle driver

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write about your experience with our service team. We're happy to hear about the great service you were provided and ...look forward to helping you in the future!

  • 5.0 out of 5
    April 13, 2018

    I purchased a new 2018 GMC Canyon from Allen Cadillac GMC. Andrew Wells was the sales rep that handled my transaction and he was very helpful, straight... forward and very respectful of my wishes and my time. At no time did I feel like there were any hard sell tactics nor did I feel like there would have been any hard feelings if I had walked away from the deal. Andrew had a full command of the specifications, features and benefits of the vehicle and was fully conversant in the Allen Cadillac GMC sales procedures. Michael Leydon was the managed the financial aspects of the deal with professionalism and courtesy. What I most appreciated about the experience is that at the outset I stated that I did not want to be up-sold or be pressured at signing to add a bunch of extras to the deal. Both Andrew and Michael were very respectful and did not try to pressure me into anything. I would be happy to recommend Andrew, Michael and Allen Cadillac GMC to anyone.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your great feedback. We truly appreciate your business and hope you enjoy your new vehicle!

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