Empire Hyundai of New Rochelle

I heard they were under "new management," but apparently they retained the same idiots in their service center. They still have the same rough and rude mechanics acting as their customer service reps. And these overworked, underpaid NYers with 'tudes don't bother to check their voicemail, so you have to get lucky to get one of the miscreants on the phone. And apparently the only customer service training they ever received was to give evasive answers that amount to, "yeah bring it in, and we'll have a look at it when we get around to it." Serves me right for buying a Hyundai. You get what you pay for.

Customer service was excellent. Service team listen to what I was saying and expedite service in a timely manner. Anthony Ruiz really went above to see all needs were met

The dealership is always bright and comfortable. It is also very clean. The service representative, Krystina, is always friendly and helpful. I visit this dealership often and look forward to her assistance. She is very professional and courteous.

I took my Kona for its’1st Nys inspection for 8am appt and it was ready around 8:30. Time is valuable and was happy about service!

From the moment I walked into this dealership I was greeted warmly Not pressured into a purchase. My sales person, Jahair Thompson was professional and answered all my questions without being “pushy”.

It’s always clean and quiet and the staff is nice and works great with me

Scammed business. They advertise a price on cars.com, that AFTER a $2k down-payment.

This dealership has wasted hours of my life; their behavior ranges from lack of transparency to blatant lies. I would caution other shoppers against dealing with them. They will lie to your face, and when you catch them, they will pretend it was a misunderstanding. I originally went to them to purchase a car listed at $30,151. As I spoke to Milton at the dealership, I was informed that the $30,151 showing up on most websites was the “finance for” price, which meant that was after a $2k down payment, so the real price was $32,151 (basically, they rig their prices to show up cheaper on external sites). Then, a reconditioning fee and documentation fee brough the price up to $35k, and with tax, title registration, we were sitting at ~$38.5k out-the-door. I had a trade in with an offer ready-to-go from CarMax for $9.5k, and they offered me $3.5k for my car, which sells for ~$15k on the market. I went into the finance manager Mike’s office, and politely explained that with the $30k list price and other cars on the market (slightly older and more mileage) going for $31k, I simply was not prepared to pay $38.5k today and was expecting closer to $33k out-the-door. He showed me a screen with some other vehicles in the area claiming that theirs was the best price (the original $30,151 price). We went back and forth a little bit, they offered $36.5k, I said I am still not quite comfortable with that, and I was told to keep shopping. A day or so later, I texted Milton wishing him luck selling the car, and if it’s still there in a few weeks and they’d be willing to do $34k out-the-door, they know where to find me. This is where it gets fun. About a week and a half later, Milton texts me asking if I’m still interested in a Tucson for $34k, I say sure. He says they sold the first one, but they have another in the same color and trim and similar mileage. I look at the listing, look up the VIN, and it’s the same as the first car they were selling. I let it slide, he explains they’d want me to finance the car, I offer slightly more than $34k in cash instead, and he declines and suggests I can pay the car off early. We concluded $34k out-the-door and I’d finance the car. I spend an hour driving back to the dealership, Milton spends some time taking my information, and presents me with a piece of paper with a $38.5k out-the-door price. Actually, $34k was the leftover after a $4k down payment. Milton tells me don’t worry about it, just sign, you can work the numbers out with Mike later. At this point, I was sick of dealing with this dealer’s dishonesty and left. I wasted hours dealing with these people and was lied to my face repeatedly. I strongly urge anyone shopping for a vehicle to take their business elsewhere, or risk wasting hours of your time or thousands of dollars.

The service was fast and accommodating. I was treated well and place was cozy Would def recommend this place.

This was my second car that I purchased from Empire Hyundai and, again it was a great experience. Rishetty Bautista was my sales associate and she did a fantastic job. She was very patient and listened to any concerns I had. I would continue to purchase vehicles from Empire Hyundai in the future!