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New truck 6 months ago with prompt reminders for service. Had the truck in at weekend and the staff were very efficient. Service completed while I waited with coffee on hand. Excellent service provided
Thank you, Keith, for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!
Fast and good service
I routinely come here to get my oil changed and every time the service is fast and Ms. Jennifer always does a great job at getting me in and out. Will definitely continue to get my car serviced here.
Thank you, Jay, for your kind words about Jennifer! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
CPO Jeep Wrangler Unlimited
I drove from Houston to Mike Smith CJDR to look at a CPO Jeep Wrangler Unlimited, and it was well worth the 80-minute drive. The vehicle was in very good condition, everything was exactly as advertised, and I ended up buying it. My salesperson, Denver, was great to work with - knowledgeable, personable, and he helped make the purchase process go smoothly. I have nothing but positive feedback for everything about my interactions with everyone at Mike Smith CJDR. Excellent car-buying experience all-around.
Thank you for your kind words about Denver! It is always great to hear that we were able to make a customer's car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Jennifer was very polite and helpful. She explained other services that would be needed on my vehicle soon. The wait was much longer than I expected. The facility was very clean.
Thank you for your feedback. I apologize the wait time was longer than expected because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Noster General Manager firstname.lastname@example.org
Oil change, fix brake light
Was in and out in a very good time frame. Customer service was good. Recommendation was subjected. Will take care of recommendations later. Overall it was good experience.
Thank you, Bobby, for your kind words for our team! We are thrilled to have been able to provide you with an excellent service experience! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit.
Great New Car Buying Experience
Dealt with Willie Coleman and he made buying a new car an enjoyable experience. He answered all of our questions and even took us to another dealership in his personal vehicle to look at the competition. We are super happy with our choice to go with Mike Smith CDJ
Thank you, Seth, for your kind words about Willie! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
I made an appointment with Mike Smith CDJR for some recall notices I had on my 2017 Ram 2500. My appointment was made on Friday March 12, 2021 for Tuesday March 16, 2021 at 7:00am. I dropped my truck off that morning and texted the service advisor at 10:27am to get an update and an estimated time of completion so that I could arrange for a ride and to plan out the rest of my day. I received a reply at 11:06 stating that they were hoping to have it finished by the end of the day. I received an automated text at 11:30 stating that they were “awaiting completion” of the repairs. I then received a text at 4:08pm stating that the repairs would not be completed that day. I replied and said it would be okay to keep the vehicle overnight. I texted at 10:16am the following day asking for an updated time of completion and did not get a reply. I texted again at 11:18 asking for a callback and again no reply. I began calling and trying to get in touch with someone in the service department to no avail. It was not until I insisted on speaking to the service manager that I was finally able to speak with a different service advisor that informed me my vehicle had not even been looked at yet and that there were still three vehicles ahead of me. What is the point of making an appointment if it is not going to be honored? Why is it so hard to communicate with your clients and let them know what is really going on? If the service advisor had called before my appointment and said that they were inundated with service tickets I would have gladly rescheduled for a time when they weren’t so busy. It would be one thing if they had run into issues in the course of making the repairs since that would be a reasonable excuse, but to have a vehicle for that long and not even have looked at it is inexcusable. Furthermore, the lack of transparency and communication from a so-called “service” department is reprehensible. As someone that works in the service industry, I find that sort of behavior especially frustrating since I would never allow that sort of behavior in my department. I fully understand that recalls and warranty work do not pay as well as “upsold” products and services, but to bump someone that had a scheduled appointment in favor of more lucrative work is unacceptable. As a dealership you agree to accept the recall and warranty work as part of the job and they should get the same priority as the money-making repair jobs. I have been buying vehicles from Mike Smith since the early 90’s and have bought many units including this truck from them but that is over now. I will make it a point to bring my purchases and service work somewhere that knows the meaning of service after the sale.
Thank you for your feedback about your recall experience and not being communicated with properly, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. We appreciate your patronage to us. Could you please contact me so I can learn more? Michael Noster General Manager email@example.com
Service and Repair
My Service Adviser Chris was very attentive and provided excellent service. The service department always treat you kindly. As for as the service of the vehicle you can always count on excellence. It may take a little more time than others but the attention to detail is important.
Thank you for your kind words for Chris! We are thrilled that he provided you with an attentive and excellent service visit. We look forward to your business with us again!
Dodge Ram repairs
My service adviser did a great job keeping me informed on the status of repairs on my Dodge Ram. As soon as the problem was diagnosed she got the parts needed the next day and the vehicle was ready when promised I will be back!
Thank you, John, for your kind words! We thank you for your business and look forward to your next visit!
Just sold the truck I went to see. AMAZING! I'll NEVER go back!!! Forget this bunch. They ARE NOT local anyhow. Don't waster your time.
Thank you for your feedback about the vehicle you were interested in was sold because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Noster General Manager firstname.lastname@example.org