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Reviews

Average Ratings

3.7
153 lifetime reviews. Includes reviews of Tustin Toyota from DealerRater.com
  • Great experience

    We had a great experience purchasing a used Highlander. Sales team was friendly and helpful, especially Arnold Meza. He knew an answer to every qu...

    Dealer Response

    Hello LA, It is our pleasure to have provide you with a great experience. Thank you for your business, Thank you for choosing Tustin Toyota. Alwa...


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    We had a great experience purchasing a used Highlander. Sales team was friendly and helpful, especially Arnold Meza. He knew an answer to every question we had about the vehicle. We were shopping with our baby and he made the process so convenient for us. I felt like they were upfront about the vehicle pricing and helped us get the best financing package for our situation. Go talk with Arnold and buy your car from here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello LA, It is our pleasure to have provide you with a great experience. Thank you for your business, Thank you for choosing Tustin Toyota. Always striving to accommodate and provide an excellent customer service with top of the line Certified/Pre-Owned Vehicles. Sincerely, Tustin Toyota (888)827-3615


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  • fasr friendly service
    May 27, 2017

    our sales man Tarik was great. he picked us up drove us to the dealership. made us a great deal on a car. we were in a hurry he got us in and out...


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    our sales man Tarik was great. he picked us up drove us to the dealership. made us a great deal on a car. we were in a hurry he got us in and out with great service.

    Does recommend this dealer

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  • Excellent buying experience

    I have been with a number of dealership from the past but never had such a good experience in buying a car, I always have this "myth" in mind that...


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    I have been with a number of dealership from the past but never had such a good experience in buying a car, I always have this "myth" in mind that car sales agent are only after their commissions and doesnt really care about the clients concerns, But our recent experience with Tustin toyota sure made me changed my mind about this "myth". Tustin Toyota had the best staff ever!! From Agent Mike Memoyza who had been very helpful and attentive to our needs,very courteous and knowledgeable,He explained in detailed every single feature of the 2017 RAV4 that we purchased,He did not mind staying in late till we were done with all our questions would definitely give this guy a 5star and will surely refer our friends and family member to him, and to his manager Mario who made the best deal ever to us, zero interest with no dp on our trade in car woooohhh!!! 5star for you too and also to the finance person Steven who surely knows what is he talking about,such a nice guy,he gave us the best package deal with gap,maintenance etc...and save us a lot of $$$$ explained well every single thing to us, 5 star goes to you too.You guys are awesome and you all deserves a 2 thumbs up!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best service
    April 15, 2017

    I dealt with TOM HIGGINS.He is so helpful and professional.Thank you Toyota for having great persons like Tom.It is almost three years that I am w...


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    I dealt with TOM HIGGINS.He is so helpful and professional.Thank you Toyota for having great persons like Tom.It is almost three years that I am working with Toyota.

    Does recommend this dealer
    Came in for service or repair

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  • Tustin Toyota

    Purchased a 4 Runner Trail. Best sales experience with Boston "Jeff" Landrevill. Also finance manager Nathan Tarumoto. Honestly. It was a drive bu...


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    Purchased a 4 Runner Trail. Best sales experience with Boston "Jeff" Landrevill. Also finance manager Nathan Tarumoto. Honestly. It was a drive but worth it. Biggest selection of vehicles. Also everyone we encounter there was awesome. Definitely recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My hood shatter my windshield driving home after service
    November 18, 2016

    This is a review that is long past due. So I got in a little fender bender over a year ago and the front of my car is slightly damaged but comple...


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    This is a review that is long past due. So I got in a little fender bender over a year ago and the front of my car is slightly damaged but completely drivable and has been driven like this since October 2015. I brought my car for service in August or end of July for the 20k service. I went to pick up my car and the porters could not locate my car for over 15 mins and had two of them searching. I finally locate the car near the front parking lot and they said the keys are inside so I'm good to take off. I live in fro to the Tustin hangers only 3 miles away and when I was on Tustin ranch road, driving over edinger, the the hood flies up and shatters the windshield. I slammed on the brakes and turn right but I see that I was on a bridge and didn't want to drive in the wall or possibly even drive off the bridge. The speed limit is 50 so I was going about 50 mph. The car behind nearly rear ends me. I couldn't pull over because I couldnt see in front of me due to shatter windshield and oh yea. The hood covering it. I get out to inspect it and see what happened and noticed a broken wire tie. The service people used a plastic wire tie to secure my hood down and didn't think that was important to tell me. I did receive a call from them after writing a review but they only asked what happened. Just be careful when you pick up your vehicle. Make sure the hood is secure and locked before driving off otherwise, you have a $400 windshield bill due to Tustin Toyotas service techs.

    Does not recommend this dealer
    Came in for service or repair

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  • Wonderful and helpful sales service

    I just bought a used certified 2013 Toyota Prius Plug in yesterday. My sales agent Sam Jin did a fabulous and ethical job in advicing me to pick ...


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    I just bought a used certified 2013 Toyota Prius Plug in yesterday. My sales agent Sam Jin did a fabulous and ethical job in advicing me to pick out the right car. He was very forthcoming with me. It was a good deal and I left with satisfaction with my experience from sales, finance department, insurance as well as the store manager. I am very happy with my purchase and the selections here. I will definitely come back again and refer family and friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Update

    I can't figure out how to edit my previous review, so I will write a new one. Tustin Toyota fixed their mistake and all is good! It is admirable t...


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    I can't figure out how to edit my previous review, so I will write a new one. Tustin Toyota fixed their mistake and all is good! It is admirable that a business is willing to own up to its mistakes and make their customers happy. Mabel, the customer service manager, is amazing! Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unethical
    October 26, 2016

    I wish I would have dealt with this Kyle person who previous reviews talk so highly about! I leased a new car from Tustin Toyota in August and I t...


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    I wish I would have dealt with this Kyle person who previous reviews talk so highly about! I leased a new car from Tustin Toyota in August and I thought the experience was great at first. However, with some information that has recently come to fruition, the two people I dealt with that day have proven to be unethical. Unfortunately, they lived up to the stereotypical "car salesman" reputation and I fell for it, because I normally like to believe that a good majority of people are honest. You live and you learn, I guess! I can't wait to turn my car back in and wipe my hands clean of Tustin Toyota. Very disappointing experience after all.

    Does not recommend this dealer

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  • Very Helpful Service Advisor
    August 21, 2016

    I am considering buying a used Toyota Prius so I called Tustin Toyota Service Center for advise. I spoke to service advisor Daniel t lo ask few qu...


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    I am considering buying a used Toyota Prius so I called Tustin Toyota Service Center for advise. I spoke to service advisor Daniel t lo ask few questions. Daniel was very helpful, knowledgeable and courteous. He answered all my questions thouroughly and give positive and honest advise about the Prius performance. Definitely will bring my car in to him for service. Thank you.

    Does recommend this dealer
    Came in for service or repair

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