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Tustin Toyota

(568 reviews)
Visit Tustin Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday 10:00am–9:00pm Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (714) 352-0664 (714) 352-0664
Used (714) 617-9154 (714) 617-9154
Service (714) 869-2657 (714) 869-2657

Reviews

(568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tustin Toyota from DealerRater.

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Service Review

Alex has been incredibly helpful with any and all questions regarding service on my new truck. I’ve had many questions and concerns and he has treated me like family. He is great at getting answers and will always give you the advice you need to hear. Great work ethic, great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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JESUS in service is top notch, always professional and thoro

Very awesome experience and good work done on my Avalon. Jesus in service always does an excellent job ! Ready to recommend this Toyota service dept to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Liddy, Thank you for stopping by and for this positive review! We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

Medium service and new tires

Joshua is excellent. He explained everything with cost and problems. He did everything perfectly. Very good adviser. He walked me over to the check out area and introduced me to the cashier. He was super polite. I will be asking for him with my next Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Simply Working With The Best

This Is my second ToyoCare maintenance experience or 10,000 mile service. Both times I opted to stay and wait. Professional experience from the point you are greeted by a Parking valet gentlemen of sorts, to a designated spot for service, where a rep quickly greets you and walks you through entire process. They make this a very comfortable and easy process, and have an excellent waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We appreciate you taking the time to leave this thoughtful review. Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

Highly recommended

Fast and efficient service. I always opt to wait and it always didn’t take that long. It’s close proximity to home and work makes easier and convenient .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mona, We're very happy to see that our team got you in and out in no time. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

Great service

Loren is professional, knowledgeable, and always personable. He makes sure that my questions are answered and is always clear about what the car needs. He makes sure that everything is taken care of, lets me know if there is a delay and when the car will be ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Dave, It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

Professional, Caring and Expedited Service

I was very pleased with the quality of customer service provided to me during my regular vehicle maintenance service routine. The customer service rep was friendly and accommodated an expedited pick up on my vehicle so I could pick up my son from school on time. Thank you for caring about my needs Tustin Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We take pride in providing top-notch service and we're so happy to see our team provided just that. Thank you for this outstanding review and we look forward to serving you again soon. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

Customer

I Enjoyed doing business with Mario and Bill. The best in customer service and many cars to choose from. Love it!!! I recommend this place to everyone who is looking for new Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best customer service

I always bring my cars to Tustin Toyota and ask for Jorge Mendoza for my service advisor. He is always very helpful and keeps me updated on my service and needs. He is friendly and my go to service advisor. Thanks Jorge for another excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We want you to know how much we value your generous 5-star review! We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that Jorge provided just that to you. Stop by anytime! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

Professional, honest, amazing facilities, consistently good

Professional, honest, amazing facilities, consistently good . Over 10 years of service experiences with this team. I've never met any of their associates who was below the standard of "excellent", patient and honest. The are a business, yes, but they do want to help you keep your Toyota a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so grateful for this 5-Star Review! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. We look forward to doing business with you again in the future. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315