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Reviews

Average Ratings

4.8
766 lifetime reviews. Includes reviews of Miller Toyota from DealerRater.com
  • Buying a car was an overall pleasant transaction

    - I received a phone call promptly from a sales rep from Miller after putting in an online request via the Costco auto program. - The sales people...

    Dealer Response

    Congratulations on your new Car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or...


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    - I received a phone call promptly from a sales rep from Miller after putting in an online request via the Costco auto program. - The sales people that I worked with very helpful in answering my questions, sincere, and there was no pressure to buy right now. A pleasant transaction overall.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, Ken Shepherd General Manager ken@millertoyota.com


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  • High pressure sales tactics
    June 7, 2017

    My young daughter brought in her Miller Toyota purchased vehicle for routine 30K mile service. She left with $240 of extra work done in the name ...


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    My young daughter brought in her Miller Toyota purchased vehicle for routine 30K mile service. She left with $240 of extra work done in the name of "Immediate safety Concerns". This included 4 wheel balance, alignment, and "Rear Brake adjustment and cleaning". None of this needed to be done. Consumers....BEWARE

    Does not recommend this dealer
    Came in for service or repair

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  • Can't do it in just a few words.
    April 12, 2017

    The Best Experience EVER!!!!!! Scott Fannon is the Absolute Best. I was in a car accident where my car was totaled. I spoke with Scott about a ...

    Miller Toyota

    Becky, Thank you for taking the time to submit a review about your experience with Scott. I know Scott is enthused with his name in "lights" and...


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    The Best Experience EVER!!!!!! Scott Fannon is the Absolute Best. I was in a car accident where my car was totaled. I spoke with Scott about a particular vehicle and he immediately began working with me. He's Awesome. I felt so at ease working with him. He was very honest and made sure that my experience was a great one. If you visit this location, Ask for Scott. He's God fearing, Humble , and Awesome. Thanks Rebecca Patton

    Does recommend this dealer
    Miller Toyota

    Becky, Thank you for taking the time to submit a review about your experience with Scott. I know Scott is enthused with his name in "lights" and we are extremely grateful for recognizing his great qualities. Thanks for your business! Ken Shepherd, General Manager


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  • Excellent Service- No pressure.
    March 26, 2017

    The guys at Miller took great care of us. Everything was above board and honest. I really appreciate that there was no pressure; they let us lea...

    Miller Toyota

    Thank you for your very upbeat review of the Miller Toyota process and philosophy. Gary is a great guy and I know how much he will like you telli...


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    The guys at Miller took great care of us. Everything was above board and honest. I really appreciate that there was no pressure; they let us leave and shop around before coming back. They aslo didn't push us to finance with them or badger us in any way. The people were so nice. Highly recommended.

    Does recommend this dealer
    Miller Toyota

    Thank you for your very upbeat review of the Miller Toyota process and philosophy. Gary is a great guy and I know how much he will like you telling all of your friends about your experience. We appreciate your kind words and your business and the fantastic five stars! Ken Shepherd, General Manager


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  • Sam Lee is awesome
    March 13, 2017

    Sam Lee is a wonderful sales person. He puts no pressure on you. He gives you all the options that are available. Extremely knowledgeable on a...

    Miller Toyota

    Thank you for this fine review of Toyota Sam and Bob Halderman. Sam Lee has assisted 1000s of customers, guiding their decision on the correct To...


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    Sam Lee is a wonderful sales person. He puts no pressure on you. He gives you all the options that are available. Extremely knowledgeable on all Toyota vehicles. Makes the whole car buying experience enjoyable.

    Does recommend this dealer
    Miller Toyota

    Thank you for this fine review of Toyota Sam and Bob Halderman. Sam Lee has assisted 1000s of customers, guiding their decision on the correct Toyota model. Sam makes sure there are no stones unturned when it comes to explanations and hands-on training. All of Sam's customers leave the dealership with a complete understanding their new Toyota. Thanks for putting these two fine gentlemen in lights! Ken Shepherd, General Manager


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  • Sam Lee - outstanding service
    January 16, 2017

    My 2000 Toyota Corolla reached the end of its life last month and I was ready to shop for a new car. After a terrible experience with a dealer cl...

    Miller Toyota

    Dear Loyal Friend, Thank you for posting this awesome review, especially about our very own "Toyota Sam". There is no doubt that Sam is one of t...


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    My 2000 Toyota Corolla reached the end of its life last month and I was ready to shop for a new car. After a terrible experience with a dealer closer to my home in central Virginia, I contacted Sam Lee at Miller, with whom I had a great experience purchasing my old car 17 years ago. Sam is a consummate professional who is very honest and straightforward to deal with, and who really cares about making sure his customers get the right car for a good price. He is also extremely knowledgeable about Toyotas, and a test drive with Sam is a real learning experience. After a little back and forth over email, my wife and I made the two-hour trip to Manassas, test-drove and purchased the vehicle we wanted in a few hours. It was great to renew my acquaintance with Sam and I would definitely recommend him to anyone seeking to buy a new Toyota. Additionally, Miller had the best prices of about 20 Toyota dealerships I explored online, and all the staff I've dealt with were very professional and friendly.

    Does recommend this dealer
    Miller Toyota

    Dear Loyal Friend, Thank you for posting this awesome review, especially about our very own "Toyota Sam". There is no doubt that Sam is one of the most knowledgeable and through sales professionals I have ever met. With the high level of technology in new vehicles, Sam is the customer's best choice. Thank you for your loyalty to Sam and to Miller Toyota. We appreciate your very kind words and your continued business. Ken Shepherd, General Manager


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  • Sales Agent Sam Lee
    January 9, 2017

    It was a wonderful experience, The agents were very professional and interested in helping. I worked back and forth with Sam Lee and he went the e...

    Miller Toyota

    Dear Delroy, Thank you for taking the time to praise Sam Lee. All of our team members enjoy seeing their name in lights after a job well done. ...


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    It was a wonderful experience, The agents were very professional and interested in helping. I worked back and forth with Sam Lee and he went the extra mile to assist me in finding the exact vehicle I was looking for and making my whole shopping experience a great one. Thanks, Delroy

    Does recommend this dealer
    Miller Toyota

    Dear Delroy, Thank you for taking the time to praise Sam Lee. All of our team members enjoy seeing their name in lights after a job well done. We appreciate your kind words and your business. Ken Shepherd, General Manager


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  • Jeff Murrray
    January 6, 2017

    We had a 2017 Tacoma built for us and thru the entire process Jeff Murray was knowledgeable, very helpful and a pleaure to work with. When the veh...

    Miller Toyota

    Thank you for your patience in waiting for that perfect truck to arrive. We are very proud that Jeff help make your Tacoma experience at Miller T...


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    We had a 2017 Tacoma built for us and thru the entire process Jeff Murray was knowledgeable, very helpful and a pleaure to work with. When the vehicle arrived he answered all our questions and made sure we were satisfied before we drove off the lot.Would highly recommend this dealership.

    Does recommend this dealer
    Miller Toyota

    Thank you for your patience in waiting for that perfect truck to arrive. We are very proud that Jeff help make your Tacoma experience at Miller Toyota a great one. We appreciate you taking the time to recognize his efforts. Jeff will enjoy this personal public advertisement. Ken Shepherd, General Manager


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  • Excellent Service from Miller Toyota Manassas VA
    December 2, 2016

    Service person was very helpful, knowledgeable. Excellent service in the committed time. He was also updated the progress of the car during wait t...

    Miller Toyota

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be rev...


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    Service person was very helpful, knowledgeable. Excellent service in the committed time. He was also updated the progress of the car during wait time. He gave all the possible discounts from the coupons. Sends the service coupons regularly.

    Does recommend this dealer
    Came in for service or repair
    Miller Toyota

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you have any other questions. We look forward to working with you again. Ken Shepherd General Manager ken@millertoyota.com


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  • Top Notch Service!
    October 26, 2016

    Sam is meticulous and dedicated to finding the right vehicle at the best price. Although this is the first vehicle I have personally purchased fro...

    Miller Toyota

    Thank you so much for taking the time to write this fantastic review! We are happy to hear that Sam was able to provide you with a positive experi...


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    Sam is meticulous and dedicated to finding the right vehicle at the best price. Although this is the first vehicle I have personally purchased from Sam, family members have purchased 3 vehicles and my previous purchase was from Miller Toyota, but from a different sales rep. Even when I was at Miller purchasing from somebody else, Sam took the time from hos busy schedule to greet me personally. I drove over 3 hours to get this superb service at a price much lower than my local dealer. If you can deal with Sam, he will make it worth the effort.

    Does recommend this dealer
    Miller Toyota

    Thank you so much for taking the time to write this fantastic review! We are happy to hear that Sam was able to provide you with a positive experience. We look forward to seeing you again! Best Regards, Ken Shepherd General Manager ken@millertoyota.com


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