Reviews
I bought a car from Infiniti Tustin California and engine
I bought a car from Infiniti Tustin California and engine light came up a week later. I took my car to another Autonation at Carlsbad Subaru and they didn't fix the car compeletely. I waited 4 hours at the first day, they didn'r fix it at that day and Carlsbad Subaru Autonation's service agent didn't inform me well. I tried to talk to their service supervisor but they said she was busy but she was going to give me a call later. She didn't at the end. Meanwhile, I tried to reach Infiniti Tustin sales department's supervisor and called them more than 5 times at different times but nobody called me back. I told about my situation so may times to them called back and forth and still no help or information received. At the end, i gave these two dealership 1 star on google and yelp. I'm seeking my legal rights at rhe moment. I am extremely disappointed and frustrated. The worst experience ever.
I bought a car from Infiniti Tustin California and engine
I bought a car from Infiniti Tustin California and engine light came up a week later. I took my car to another Autonation at Carlsbad Subaru and they didn't fix the car compeletely. I waited 4 hours at the first day, they didn'r fix it at that day and Carlsbad Subaru Autonation's service agent didn't inform me well. I tried to talk to their service supervisor but they said she was busy but she was going to give me a call later. She didn't at the end. Meanwhile, I tried to reach Infiniti Tustin sales department's supervisor and called them more than 5 times at different times but nobody called me back. I told about my situation so may times to them called back and forth and still no help or information received. At the end, i gave these two dealership 1 star on google and yelp. I'm seeking my legal rights at rhe moment. I am extremely disappointed and frustrated. The worst experience ever.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My service appointment could not have been smoother.
My service appointment could not have been smoother. The entire experience from start to finish was professional and honest. I cannot recommend them enough!!
My service appointment could not have been smoother.
My service appointment could not have been smoother. The entire experience from start to finish was professional and honest. I cannot recommend them enough!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation INFINITI Tustin, and we hope to be of service again in the future.
Zero follow up.
Zero follow up. Customer service is fine right up until documents are signed. After sale has been made zero follow up. Calls, text, and emails not responded to.
Zero follow up.
Zero follow up. Customer service is fine right up until documents are signed. After sale has been made zero follow up. Calls, text, and emails not responded to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Heather, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (714) 627-5556 when you have a chance. Thank you, and we look forward to hearing from you.
Excelente servicio y transparencia.
Excelente servicio y transparencia. Encontré el auto ideal rápidamente. Personal amable, precios justos y confianza.
Excelente servicio y transparencia.
Excelente servicio y transparencia. Encontré el auto ideal rápidamente. Personal amable, precios justos y confianza.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, ¡nos alegra mucho haberte brindado una experiencia tan positiva! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un día estupendo!
Bought used car 3 weeks later no title.
Bought used car 3 weeks later no title. Typically used cars have tile at dealer
Bought used car 3 weeks later no title.
Bought used car 3 weeks later no title. Typically used cars have tile at dealer
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi John, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (714) 627-5556. We'd appreciate the chance to make your experience a positive one.
Well, not too happy.
Well, not too happy.I like the cars but the service is not what I was looking for just came from the gym.So i'm looking rough, didn't get no service.When the side didn't see anybody so I went to the bathroom.Come back out from using the restroom and I guess it was customers.I was the only person here and they start serving everybody else.And still have nobody came up and asked me if I need any help or anything.And I was going to pay cash for a car here, but I don't know if they judge you on how you look they should judge you on how your pockets are
Well, not too happy.
Well, not too happy.I like the cars but the service is not what I was looking for just came from the gym.So i'm looking rough, didn't get no service.When the side didn't see anybody so I went to the bathroom.Come back out from using the restroom and I guess it was customers.I was the only person here and they start serving everybody else.And still have nobody came up and asked me if I need any help or anything.And I was going to pay cash for a car here, but I don't know if they judge you on how you look they should judge you on how your pockets are
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Taurean, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5556 to discuss ways to improve your experience with our dealership. Thank you for your input, and we hope to hear from you soon.
Wendy, Edgar and Tim were a pleasure to work with in
Wendy, Edgar and Tim were a pleasure to work with in process buying my new car. They took care of all my needs and issues.
Wendy, Edgar and Tim were a pleasure to work with in
Wendy, Edgar and Tim were a pleasure to work with in process buying my new car. They took care of all my needs and issues.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Asked about vehicle and never received and answer to
Asked about vehicle and never received and answer to questions ask, only to come and see car,and not negotiate the price.
Asked about vehicle and never received and answer to
Asked about vehicle and never received and answer to questions ask, only to come and see car,and not negotiate the price.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Martin, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5556. We hope to hear from you.
Everything was great from beginning to end.
Everything was great from beginning to end. Marcos was amazing. He was very helpful and knowledgeable. He made the whole process enjoyable and made me feel like family. I will definitely be going back to AutoNation Infinity Tustin for future purchases. Thank you Marcos.
Everything was great from beginning to end.
Everything was great from beginning to end. Marcos was amazing. He was very helpful and knowledgeable. He made the whole process enjoyable and made me feel like family. I will definitely be going back to AutoNation Infinity Tustin for future purchases. Thank you Marcos.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very professional and efficient.
Very professional and efficient. Gabriel communicated the wait time for me as I was waiting at the dealer and sure enough it was done right on schedule.
Very professional and efficient.
Very professional and efficient. Gabriel communicated the wait time for me as I was waiting at the dealer and sure enough it was done right on schedule.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!