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Need better interaction with customers. Sit in waiting room way to long before work is performed. Things could be a lot more organized. Customers need... to be updated.
In my opinion Jones Ford is the most honest Ford dealership in AZ. I would recommend Jones Ford to anyone interested in buying a new car.
Vincent Vazquez was beyond helpful. He was polite and did not pressure us. I will recomend him to any one looking for a vehicle.:
Norma, Thank you for taking the time to write a review for us. We are always trying to give our customers a different experience than the Phoenix Dea...lerships. Vince is one of our Senior Internet Managers but if I can do anything to help you in the future don't hesitate to contact me at (520)836-3100. Thanks again, Ben Sheridan Internet Director Glenn Jones Auto
excellent customer interface, service, and online email app notifications
i WAS ACTUALLY CALLED A LIER FROM THE DESK MAN I WILL NEVER BUY ANOTHER CAR FROM THEM SHOULD HAVE KNOW BETTER CUSTOMER IS ALWAYS WRONG THE DEALER IS... ALWAYS RIGHT WHAT A POOR WAY TO DO BUSINESS
A good staff and friendly. Allowed me a few minutes to look at my own pace before approaching and giving the layout tour. Then allowed me to continue looking.... Returned when I stopped. Kept in contact by email and answered questions in a very reasonable time. Was not pressured, did not try to talk me out of what I was looking for, did not try to force me into a new car.
Nick immediately recognized that we seemed out of place and was eager to help. The employees were very understanding that it was our first car buying experience... and they recognized that we were not prepared and helped us accordingly. The associates were also able to lower our monthly payment as well as our down payment which was extremely helpful and greatly appreciated. However, while we were making our way through the car buying process, the associate helping us was also helping other customers which made asking questions that arose difficult and also lengthened the already strenuous process.
I had spent 2 months looking nationwide for the perfect truck. I was willing to fly to Maine and drive back for the right deal. Thanks to Jones Ford in... Casa Grande advertising on Cars.com! I found the perfect truck only an hour away from home. I called immediately, spoke with Travis Farley. Pictures hadn't been posted yet a they had just got the truck on trade in. Travis offered to text photos. He sent me several pictures showing all angles of the truck. Best of all - he followed up asking if there was anything in particular I wanted a picture of before I drive down there. I'm lucky if other dealers would send 2-3 pictures. I showed up the next day. The truck had not been detailed or safety checked yet - but the previous owner was meticulous anyway. We were able to come to an agreement on price which I believe was very fair for the both of us. I realize dealers need to make a fair profit. I had to finance a portion of the sale and once again they surprised me by beating my rate at the credit union! I don't write reviews often...but these guys deserve the recognition! Thank you all to Jones Ford in Casa Grande for a great buying experience!
Travis Farley was our sales person and he did a great job for us with no pressure and answered questions that we had. We are please with Jones Ford and... love our truck!
Great experience! It is what I have come to expect working with Chris in the Ford Service department.