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Reviews

Average Ratings

4.9
Average based on 67 reviews.
  • Outstanding!!!

    Outstanding experience!! Manny in the sales department made the whole process seamless.

    Dealer Response

    Thanks for the 5-star rating, Kelly! We're happy to hear that you had such a pleasant experience with us, and that Many was so helpful and attenti...


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    Outstanding experience!! Manny in the sales department made the whole process seamless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Kelly! We're happy to hear that you had such a pleasant experience with us, and that Many was so helpful and attentive. We appreciate your business and hope to work with you again in the future. Regards, Al Packer Lincoln


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  • Edgardo Pena

    Edgardo (Shorty) makes me feel like I'm his most important customer. He is friendly, efficient and always smiling. Has a loaner ready if needed, a...


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    Edgardo (Shorty) makes me feel like I'm his most important customer. He is friendly, efficient and always smiling. Has a loaner ready if needed, and my car is always returned with a wash. Cashier is also quick and great. In fact all aspects of Al Packer Lincoln are top notch which is a tribute to owner/management!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Our Sales Experience made the decision for us

    Our shopping experience made the final decision for us. We were in a toss up between a Lincoln and a Buick, ( both cars were equally desired ). ...


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    Our shopping experience made the final decision for us. We were in a toss up between a Lincoln and a Buick, ( both cars were equally desired ). Doug Carbrey ( & Van ) made the deciding vote for us to go with the MKC. Their no hassle sales, good product knowledge, expedition financing process and friendly (non-pushy) approach to selling made us consider a purchase with Al Packer Lincoln over the Buick. We drove away feeling satisfied with the experience and our purchase. I would consider purchasing again from them in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • emergency repair quickly resolved

    Edgardo "Shorty" Peña gave his usual great service. He should be called the Allstate guy as your good in his hands!


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    Edgardo "Shorty" Peña gave his usual great service. He should be called the Allstate guy as your good in his hands!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Al Packer Ford Lincoln: Edgardo Pena

    My experiences with Al Packer and their service adviser, Edgardo Pena continue to be excellent year after year. They are consistently responsive t...

    Dealer Response

    Thanks for the great feedback, J Alexander! We're so glad to hear that you continue to have such great experiences with Edgardo, and that he has m...


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    My experiences with Al Packer and their service adviser, Edgardo Pena continue to be excellent year after year. They are consistently responsive to my situation and meet my needs while extending outstanding service. I know I will always get straight answers and valid recommendations from Edgardo. The entire staff coordinates and communicates well, and as a result they offer a very positive experience whenever I need service or want to acquire a new automobile.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, J Alexander! We're so glad to hear that you continue to have such great experiences with Edgardo, and that he has made sure that your car is well taken care of over the years. We appreciate your business and look forward to assisting you again on your next service visit! Regards, Al Packer Lincoln


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  • Great car buying experience.

    Buying or leasing a car can be stressful. You always fear double talk and last minute surprises, but the salesman, Douglas Carbrey, eliminated all...


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    Buying or leasing a car can be stressful. You always fear double talk and last minute surprises, but the salesman, Douglas Carbrey, eliminated all of that. He was quick to respond to my requests. He emailed a good price, having never been to the dealership, and when we got there, that was the deal. After a nice test drive, we took the car home and have been very happy with it. I had been shopping around for a while and was tired of all the mumbo jumbo at all of the other dealers. This was one of the best experiences I ever had and I've been buying cars for 40 years.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent dealership, from sales to service

    Van is excellent sales person, Michael excellen manger. They treat you like family. Would definitely recommend

    Dealer Response

    Thanks for the 5-star rating, Dean! We're so pleased that you had such a great experience with Van and Michael, and that they worked together to e...


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    Van is excellent sales person, Michael excellen manger. They treat you like family. Would definitely recommend

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Dean! We're so pleased that you had such a great experience with Van and Michael, and that they worked together to ensure you were well accommodated from start to finish. We hope to work with you again in the future! Regards, Al Packer Lincoln


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  • Service

    My 2016 MKC, needed a catalytic converter. Hard to believe. The car was in the shop for two weeks. My service writer, Edguardo Pena (Shorty) kept ...


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    My 2016 MKC, needed a catalytic converter. Hard to believe. The car was in the shop for two weeks. My service writer, Edguardo Pena (Shorty) kept me informed of progress, gave me a new Lincoln to drive, and had the car delivered to my home, when completed. Couldn't ask for better service. Shorty is my "go to" guy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • commendation for Edgardo Peña

    Didn't have a service appointment but Esgardo Peña attended me as soon as I arrived and got the servicing of my MKZ right away. he was very effici...

    Dealer Response

    Thanks for the 5-star rating, Gene! We're glad to hear that you had such a pleasant experience with Edgardo, and that he was able to take care of ...


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    Didn't have a service appointment but Esgardo Peña attended me as soon as I arrived and got the servicing of my MKZ right away. he was very efficient and a provided excellent customer service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Gene! We're glad to hear that you had such a pleasant experience with Edgardo, and that he was able to take care of your vehicle quickly and efficiently. We appreciate your business and hope to work with you again in the future! Regards, Al Packer Lincoln


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  • Van Johnson, Sales Associate

    Van Johnson is an excellent sales Associate. He is polite, knowledgeable and has a great deal of patience. I took a test drive in 3 cars. Each car...

    Dealer Response

    Thanks Alice! We're so pleased to hear that you have had such pleasant experiences with us, both while purchasing your car and when you've brought...


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    Van Johnson is an excellent sales Associate. He is polite, knowledgeable and has a great deal of patience. I took a test drive in 3 cars. Each car, he adjusted the seats, wheel and made me feel comfortable as I drove each car. He kept making the seats more comfortable for me each time I sat in a car. Van also went over all the paperwork with us and had everything ready when we came to pick up the car. The dealership is excellent. I especially liked the questionnaire I filled out about what I would like when I brought the car in for servicing-what I like to drink and eat. Everyone is polite and willing to help you. A pleasure doing business with Van Johnson and the people at Al Packer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Alice! We're so pleased to hear that you have had such pleasant experiences with us, both while purchasing your car and when you've brought it in for service. We're so glad that Van was so helpful and accommodating throughout your car buying process, and that he did everything he could to make sure you were comfortable and at ease. It's wonderful to know that he made sure you were well acquainted with your new car, and quickly took care of all the paperwork for you! We appreciate your business and look forward to working with you again in the future. Regards, Al Packer Lincoln


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