Coast to Coast on Keystone

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
573 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 23, 2019

    Internet car buyers, I just purchased a 2015 Porsche Cayenne S with 11K miles. It was deliveredd to my home in Columbus Ohio and it had a broken passenger... visor. I texted the sales person (Bill) with no response. The transfer case went out within 3 days. Porsche covered the part but not the labor. Total bill for both $814. Copy of bill was sent to Ty (sales manager)...again, not reply. DO NOT PURCHASE A CAR FROM INTERNET FROM THESE GUYS. They cannot be trusted. Drive the car and get it checked out first. Lesson learned in Columbus, Phil DiYanni.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 1, 2019

    Extremely disappointed in this dealership. Car was supposedly in the body shop for repair after being keyed on the lot until Sat. Called the salesman on... Friday to say I was driving 8 hours so I could be there first thing Sat morning with my trade-in and cash. I told him the price was acceptable but just wanted to see the car before closing the sale. A little after 10pm that night as I was in the hotel in Indianapolis I received a text that the salesman was sorry but the car was sold. The respectful thing would have been to call me and give me the opportunity to come in Sat morning as agreed or a phone call with an offer to let me buy it before letting it be sold to another. When a person goes to the lengths I did to communicate and drive that distance, I should have been treated differently. The decision by this management team is a great example why car sales is loathed by so many.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • October 31, 2018

    Austin did a great job; would buy from him again! The vehicle was exactly as advertised and meet all of our expectations! Quality dealer and quality salesman!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 6, 2019

    Went out for a ride did paper work said they will give me a call the next day havent heard from the guy no one from the dealership they ran my credit,why... is it so hard for them to call me back and let me know something either you can help get me into another vehicle or you can't, and melissa she text me over 15 times before I came in had me believing that this was the right place to come then after than ran my credit never heard from anyone wow what a good communication team you guys have well it SUCKS

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 23, 2019

    Coast to Coast is a great place to buy a car. They have friendly staff and excel in customer service! They have a no pressure type of atmosphere which... is rare in the car buying world. Go give Jeff and Michael a visit at the Keystone location.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 30, 2018

    Saw a new ad posted for a vehicle I have been looking for. Reached out and spoke with Lester. Vehicle just arrived and since I was driving 3 hours to... view, he worked with me to get vehicle inspected and ready to go prior to my visit. Reading other reviews I was fully expecting a high pressure sales environment. In my experience, couldn't have been further from the truth. Lester gave me ample time to look over vehicle by myself, was concerned more of what I thought about condition of vehicle than trying to find out my financial situation or getting me into the office. I did not purchase the vehicle due to some concerns about issues that were blatant enough to not have passed their inspection. There were also cosmetic issues which made me question pride of ownership from previous owner of a vehicle with such low miles. However I do feel the dealership would have worked with me on any of these issues if I did decide to pursue this vehicle. I can't speak for the rest of the staff, but Lester was a true professional throughout my interaction.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 20, 2018

    Very happy and pleased with my new truck! Lakin was awesome and very knowledgeable about the vehicle. She made the buying process a breeze! I would highly... recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2018

    Austin was great! he made sure I was happy at all times, never stop looking for a truck until i was happy! my number on man!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 6, 2018

    I inquired about a used Fiat 500 Abarth with 22.5K miles. Friday morning and bought it that night. Robert B stayed in the office when we called on his... day off and met me 5 minutes after they closed. I test drove the car and fell in love. With my financing already set up. I was out of there with my new car in less than 2 hours. The men and women there stayed 2 hours past closing on a Friday so I could buy this car. I understand selling a car is there job, but no one wants to stay at work 2 hours after close on a Friday! I had nothing but a great experience from this establishment. I will enjoy my ride even more!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2018

    Coast to Coast was nice and understanding great place great people. The sales representative greet you well. Really nice cars and affordable I give... them five stars rating.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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