Read reviews that mention:
Service is horrible. Kept truck for 2 weeks. After 2 or 3 days they would not return my calls. Repairs were never completed. After 2 weeks of no response,... I went there to get my truck. I was greeted with a 'hug' (???? Seriously?). My truck was suddenly all set to go. Of course it was not fixed. This my second bad experience with Ron Carter Alvin. You would think with all the terrible reviews they would try to do better. A hug?????seriously????
This is a concerning review to read. If you're still experiencing issues with your vehicle, then we certainly need to make things right. I understand ...that you're upset, but would you please give me a call? I'd like to see what I can do to help you. Thank you, Stan Clemons - Service Director - 281-388-8081
My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla... that he wanted to purchase the truck sight unseen. We provided credit information, and they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance contacted my husband at 5pm with options. However, Ramon could not complete the paperwork because he didn't prepare CA tax information. So, we waited again. At this point, the truck was posted "Sale Pending" online and we were told by Erik that we would "NOT lose the truck to anyone else". Fast forward to Saturday morning. Still nothing from anyone, so my husband calls Erik again. We told him we'd like to have the purchase complete by the end of day, and gave him our date for when we'd fly in to Texas. He said the truck would be ready to go. We were ready to sign and wire money. In our final call with Erik, we verified that he had both of our email adresses, and even reminded him that banks close early on Saturday so we needed the information by 2 o'clock so we could wire money. We were again left waiting. At 2 my husband contacted Erik again asking for an update. Erik wrote a simple response of "This will be disappointing, but the truck has sold to someone else." WE WERE LIVID! We called and were put in contact with Andy, a sales manager. He knew of our situation and began blaming Erik in sales, claiming he told Erik he needed to see a copy of our flight information for us to buy. NO ONE TOLD US THAT. He even told us he was in the room when Ramon was on the call with my husband, but acknowledged that he did not instruct Ramon to tell us then. Andy was condescending and just kept saying "What do you want me to do?" The call ended with me crying, and Andy trying my husband to keep looking. He said, "I said I'm sorry. What else do you want?" Andy took no responsibility for any of this, but knew of the entire situation. In fact, he repeatedly blamed us for not trying to reach out to him by saying "Well, this is the first time you've talked to me!" So, lesson learned DO NOT trust ANYONE on their team, and ALWAYS speak with management... right? That's basically what Andy was saying. In the end, we worked with Kaila, Erik, Ramon, Andy, and have left messages & emails for Joe (another manager), Leroy (finance manager), and Tod (DM) all who have not responded. This was BY FAR the worst experience we've ever had at a business, and are happily sharing it on every possible platform so consumers can go elsewhere. Look online, there are too many other ways to purchase a car than supporting a business such as this one. And Michelle, we notice you must be the PR for Ron Carter as you respond to all posts on ALL websites. Do not bother responding, you can find our information and contact us personally. But you will be in contact with Better Business Bureau shortly anyway.
Thank you for letting us know about your experience and taking the time to speak with me on the phone. I look forward to assisting you.Thank you,John ...AddisonGeneral Sales ManagerJaddison@roncarter.com
We have worked with Koy Alford in the past. He is always pleasant to work with and always offers his professional customer service. That's why we returned... to him for help to purchase our next new vehicle on 6/27/18.
Thank you for your great review! I'm glad to hear everything went well for you. We hope to see you again soon. Sincerely, Kent Collins | Sales Manage...r | firstname.lastname@example.org
Robert Hernandez was very professional and polite. Great salesman. He went out of his way to accommodate our needs and explained all the features of the... vehicle which gave us peace of mind to purchase this car for our daughter. Thank you.
Thank you for working with Robert at The Original Ron Carter Chrysler Dodge Jeep RAM in Alvin Texas. We're glad to hear that your daughter is on the r...oad in a new vehicle!
Fast and easy car purchase Robert was great. This will be my place for vehicle purchases in the future. My wife is happy in her new edge.
Thank you for the excellent review, Greg! We're thrilled you enjoyed working with Robert and we wish your wife many happy miles in her new Ford Edge. ...It's an honor to have earned your business here at The Original Ron Carter Chrysler Dodge Jeep RAM in Alvin Texas!
Great sales team and management! This is our second vehicle from Ron Carter and both transactions were easy, professional, and pleasing. David Froeschl... is always a pleasure to work with!
Thank you so much for the review! We are grateful for your returning business here at The Original Ron Carter Chrysler Dodge Jeep RAM in Alvin, Texas,... and it means a lot to know that David took good care of you. We look forward to your next visit!
Louis Whitecotton, works until he finds the vehicle that you are looking for, I recommend to all of my friends and associates, I would highly recommend... him to help anyone when looking for a vehicle.
Thank you for the 5-star review! We are pleased to hear that Louis provided the exemplary service that we pride ourselves on at The Original Ron Carte...r Chrysler Dodge Jeep RAM in Alvin, Texas. We will certainly let him know that you appreciate his help!
Excellent customer service. Thank you Sammy for getting us a great deal! After my husband lost his car in an accident, Sammy took great care of us.
We are very glad to hear that Sammy could assist you and your husband with your car purchase. All of us at The Original Ron Carter Chrysler Dodge Jeep... RAM in Alvin Texas are grateful for this wonderful feedback and wish you safe driving!
I would like to say Thank you to Taylor for all her help in getting my Buick Encore running like a champion! It was a lot of work on her part and my tears... 😢, but she got it done 👏🏻👏🏻👏🏻 I thank the service department for everything and look forward to continued service as needed.
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff was able to p...rovide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us.Michelle Milton , Internet/BDC Director , email@example.com
Sammy Jimenez was great! He listened to our needs and gave us great options for our purchase. Sammy made the entire family happy. Thanks Sammy.
Thanks so much for writing us a review! Sammy will be thrilled to receive your positive feedback. We love having you as a customer at The Original Ron... Carter Chrysler Dodge Jeep RAM in Alvin Texas!